Call Center Services - Case Studies

Choosing the right call center outsourcing service provider in India is a critical decision that will define your business' growth. In an industry that is entirely people-centric and expanding with the times, Flatworld has kept itself up-to-date with the latest trends and etiquette. Our well-organized recruitment and training procedures ensure that we sustain the industry's best talents guaranteeing complete customer satisfaction.

Read our call center case studies or success stories that stand as a tangible proof of the quality, efficiency and professionalism of our call center outsourcing services.

Flatworld Solutions Delivered Cold Calling Services to a Brazilian Cosmetics Firm

An esteemed Brazilian cosmetics company with a strong presence across the US approached us for prospecting support. We provided customized cold calling services to help them fulfill their talent acquisition needs.

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Flatworld Solutions Delivered Appointment Setting Services to a Financial Services Firm

Flatworld Solutions provided appointment setting services to a leading financial services firm helping them scale up and increase their sales. Our world-class services also helped the client cut down significantly on costs and increase profitability.

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Flatworld Solutions Provided Appointment Setting Services for a US-based Mortgage Lender

A leading US-based mortgage lender approached us to assist them in setting appointments with potential customers looking for mortgage services. Find out how we helped them stabilize and optimize their processes with our customized solutions.

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Flatworld Solutions Provided Appointment Setting Services to a Mortgage Lender

A US-based mortgage lender approached us for appointment setting services to prequalify leads and send them to their in-house team to close sales. We not only delivered appointments but also worked around project constraints to deliver valuable results.

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Flatworld Provided CCTV Surveillance for a Reputed Car Wash Franchise in the USA

A reputed US-based car wash franchise approached Flatworld Solutions to help them monitor their employees' interactions with prospective clients. Read on to find out how we helped them with our quick and efficient services.

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Flatworld Solutions Offered Lead Verification Services to a Medical Supplies Company

A leading medical supplies company approached us for lead verification services through telemarketing. We helped them with quick and reliable services.

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Flatworld Solutions Helped a Mobility Solutions Provider with Client Onboarding

A renowned mobility solutions provider approached us for reliable and cost-effective client onboarding service provider. We provided the client with the best-in-class solutions.

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Flatworld Solutions Provided Outbound Calling to a Leading Escalator Manufacturer

A leading multinational elevator manufacturing company approached us for outbound call center services to help promote a new product within the targeted geography. We provided high-quality services that helped them cut costs and improve productivity.

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Flatworld Solutions Provided Appointment Setting Services to an Australian Business

An Australian removals and logistics business approached us to handle their live customer inquiries and close sales. We understood the requirement and provided professional agents who provided high-quality services.

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Flatworld Provided Lead Generation to a Real Estate Conglomerate

A well-known real estate company in New York was looking for a reliable lead generation service provider. We provided the client with cost-effective services.

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Flatworld Provided Outbound Calling to a Massage Equipment Supplier

A well-known massage equipment supplier was looking for an outbound calling service provider who could help them to increase their outreach in the Indian market. We helped the client with cost-effective outbound calling services.

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Flatworld Provided Chat Support Services to a Blockchain Company

A leading Blockchain company was looking for an efficient and reliable chat support service provider. Our team at FWS helped the client with cost-effective services.

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Flatworld Provided Chat Support Services to an Indian Medtech Company

A leading Indian Medtech company was looking for over 100 customer support agents to provide professional and reliable chat support services to help them deal with an exponential rise in chat volume due to the Covid-19 pandemic. We provided the required services at cost-effective rates.

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Flatworld Provided Customer Support Services to a US-based Company

A US-based company hired our customer support services to clarify customer doubts and handle direct calls from customers to address critical issues. We provided highly effective and professional services at cost-effective rates and avoided a burnout scenario from unfolding.

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Flatworld Solutions Provided Appointment Setting Services to a UK-based Medical Diagnostics Center

A UK-based medical diagnostics firm approached us to provide them with high-quality appointment setting services. We provided a team of professionals that delivered exceptional services at affordable prices.

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Flatworld Solutions Provided Cold Calling Services to a US-based Technology Company

A US-based Medtech company contacted us with a requirement to provide them with professional agents who could cold-call prospective clients in English and Spanish and onboard them for their medical requirements. We provided the right agents that delivered outstanding services at affordable rates.

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Flatworld Solutions Provided Appointment Setting Services to a Charlotte-based Business

A Charlotte-based solar panel installation business approached us for appointment setting services to leverage our agent expertise to secure appointments with warm leads. Our team not only fixed appointments but also worked around project constraints to deliver high-quality results.

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Flatworld Provided Customer Support to a US-based Luxury Goods Company

A leading US-based luxury goods company was looking for customer support to help their aged customers with smart watch-related issues. We provided a professional team of customer support agents who provided reliable and dependable services at cost-effective rates.

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Flatworld Provided Appointment Setting to a Canadian SEO Company

A leading Canadian SEO company was looking for a reliable and cost-effective appointment setting service provider. Our team helped the client with cost-effective services.

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Flatworld Solutions Provided Lead Generation Services to an Insurance Franchise

An insurance franchise wanted the help of a third-party lead generation provider to supply lead generation experts and chose us after vetting our experience. They wanted teams to bring more leads and secure appointments with the lowest cost per lead. We provided high-quality services.

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Flatworld Provided Telemarketing Services to a Digital Marketplace Company

A well-known digital marketplace was looking for a reliable and cost-effective telemarketing service provider. Our team at FWS helped the client with cost-effective services.

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Flatworld Provided Inbound Call Center Services to an Endocrinology Center

An endocrinology center was looking for a vendor to help them handle incoming patient calls, collect relevant data, and cascade the appropriate information to the respective departments as guided. We provided high-quality and cost-effective services according to the exact requirements.

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Flatworld Provided Inbound Customer Support to an Israel-based Gaming Startup

A gaming startup based out of Tel Aviv, Israel, was looking for a vendor to provide them with inbound customer support through the Zendesk platform. We provided the right agents who delivered outstanding results at cost-effective rates.

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Flatworld Performed Live Call Transfers to Close Sales for a Chicken Coop Manufacturer

A chicken coop manufacturer was looking for a vendor to help them reach out to retailers, set up appointments, and transfer live calls to the respective department to better close sales. We provided high-quality and cost-effective services.

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Flatworld Solutions Provided Inbound Customer Services to Indian Medical Coaching Institute

An Indian medical coaching center wanted inbound customer services from us to support the students on their platform. We offer robust support to the client, enabling them to train our staff on the job and getting the best value at a lesser cost.

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Flatworld Provided Cold Calling Services to a Medical Insurance Company

A medical insurance company was looking for a vendor to help them cold call individuals, gauge interest towards their insurance plans, collect relevant information, and cascade warm leads over to them. We provided the required services at cost-effective rates.

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Flatworld Solutions Provided Outbound Support to UK-based Recruitment Company

A client from the UK dealing with recruitment within the Schengen area got in touch with Flatworld to cold call prospects and propel their talent acquisition drive. They didn’t have the skill and on-demand bandwidth to execute this mission at moment’s notice, so FWS was roped in for delivering the results.

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Flatworld Solutions Provided Outbound Support to US-based Financial Company

A client based out of the USA, having 20 years of experience in the financial industry helping customers change careers, acquire a business, and so on needed cold calling support to engage clients and onboard them. For this, they chose FWS because of our excellence in the domain and capabilities.

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Flatworld Provided Customer Support Services to a Global Software Company

The client whom we served was a leading practice management company that needed a partner to handle customer queries and provide a walkthrough of their software. They chose FWS for the project and cut out the list of deliverables and the timeline. In 7 days, we accomplished the results, causing the client to extend the ongoing project.

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Flatworld's Provided Customer Support to Educate & File Taxation During the Session

Our client found our services credible through word of mouth and reached us wanting help in responding to customers. They also wanted our agents to provide information on taxation and how to file returns during the session. In 3 working days, we facilitated the client's need by delivering responsive services at a budget.

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Appointment Setting for German Client by Flatworld to Engage Qualified Prospects

Our client who ran a real estate support business in LA and Texas wanted agent support for generating business appointments to check if the contacted members had property on sale. They shared the contact list of existing and qualified members on condition that we engage deals with value no less than 50+M

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Flatworld Provided Appointment Setting to a Leading Stationery Supplier

A well-known B2B office stationery supplier was looking for a reliable appointment setting service provider. Our team delivered cost-effective services to the client.

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Flatworld Provided Calling Services to a Financial & Stock Market Solutions Firm

A leading financial solutions company was looking for an outbound calling service provider. Our team at FWS provided the client with the best quality services.

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Flatworld Provided Calling Services to a Computer Network Security Firm

A well-known computer network security from was looking for a reliable and cost-effective calling service providing company. Our team delivered cost-effective services to the client.

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Flatworld Provided Telemarketing to a Leading HR Advisory Firm

A leading HR advisory and people solutions company was looking for a service provider who could help them with telemarketing services. Our team delivered the best quality services to the client within a quick time.

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Cold Calling Provided to Daycare Research Company by Flatworld to Field More ROI

A daycare research company that enabled parents to find a suitable daycare within preferred localities required cold calling support. FWS was chosen as a preferred partner to delegate the task. The project was a success with our team delegating professionals within 6 days to help the client.

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Flatworld Provided Lead Generation to Property Business to Identify Property and Send Letters

A property business based in the UK contacted FWS to outsource lead generation. Our solution enabled the client to have contracted tasks mapped to our agents in less than 5 business days. We succeeded in producing the desired results from the first week.

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Flatworld Provided Lead Generation Services to a Leading Publishing Company

A well-known online publishing company was looking for a reliable and cost-effective lead generation service provider. Our team delivered cost-effective services to the client.

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Flatworld Provided Email Customer Support to an Online Pet Shop

A leading online pet shop was looking for an email support service providing company. Our team delivered the best quality services to the client within a quick turnaround time.

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Flatworld Provided Chat Support Services to a Leading UK-based Firm

A leading UK-based packers and movers firm wanted help with lead generation and chat support services. Our team at FWS delivered cost-effective services.

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Flatworld Provided Lead Generation Services to a Leading Financial Company

A leading financial company was looking for a reliable financial lead generation service provider. Our team at FWS delivered cost-effective services to the client.

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Flatworld Provided Outbound Calling Services to a Group of Doctors

A group of doctors and medical practitioners contacted Flatworld Solutions with a requirement for outbound calling services to facilitate enrollment in their free program. We set up the team quickly and provided professional services at cost-effective rates.

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Flatworld Solutions Provided Cold Calling Services to an Indian Client

An Indian client involved in servicing companies in the packaging sector in India required cold calling services to obtain new clients. We assigned a team of callers who provided professional and courteous services at affordable rates.

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Flatworld Provided Call Monitoring Support to a Giant Laundry and Air Vending Company

A US-based client involved in the financial assistance business required appointment setting services. We assigned 15 callers who provided professional and courteous services within a quick time and at affordable rates.

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Flatworld Provided Call Quality Monitoring to a Financial Services Firm

A leading UK-based financial services company was looking for a reliable call quality monitoring service providing company. Our team delivered the best quality services.

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Flatworld Solutions Provided an Aerospace Equipment Distributor with a Client Relationship Manager

An aerospace equipment dealer required the services of a courteous and professional-client relationship manager that could deal with vendors and clients. We provided the right agent who provided high-quality services.

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Flatworld Solutions Provided Appointment Setting Services to a US-based Client

A US-based client involved in the financial assistance business required appointment setting services. We assigned 15 callers who provided professional and courteous services within a quick time and at affordable rates.

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Flatworld Solutions Provided Inbound Customer Support for a Payment Gateway Company

Here is a detailed account of what a tech enabler for payment gateways faced when they needed to outsource inbound customer support to Flatworld Solutions. In a nutshell, we offered them agents ready to be trained as per their cultural fit and deployed as remote agents to take inbound calls.

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Flatworld Provided Telemarketing Services to a Green Tea Products Firm

A leading green tea products company was looking for a reliable and cost-effective telemarketing service providing company. We helped the client with services within a quick time.

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Flatworld Solutions Provided Live CCTV Monitoring of a Hostel for A UK-based Property Owner

Read this detailed case study to know how Flatworld helped a UK-based property owner by live monitoring their assets and facility using a remote infrastructure at affordable rates. Our infrastructure meant the client had saved a lot of money by not procuring dedicated monitoring equipment or hiring people to keep track of monitoring activities.

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Flatworld Solutions Provided Remote Desktop Support Services to a Data Intelligence Solution Provider

A data intelligence solution provider required remote desktop support services at affordable rates. We assigned an experienced technical support engineer who provided high-quality remote desktop support at cost-effective prices.

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Flatworld Solutions Provided Inbound Calling Service to US-based Order Management Company

A US-based company that served restaurateurs approached us for delegating order management services. We took over functions like accepting orders via phone calls and updating information on the client's CRM. This allowed the client to focus on other priorities.

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Flatworld Solutions Provided Inbound Call Center Services to a Digital Marketing Agency

A digital marketing agency required inbound call center services to audit inbound calls and segregate customers into their respective service category. We assigned a team of experienced inbound callers who provided high-quality services at affordable rates.

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Flatworld Provided Telemarketing Services to a US-based Home Decor Firm

A leading home décor and furnishing company was looking for a reliable telemarketing service providing company. Our team provided cost-effective services to the client.

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Flatworld Provided Customer Support Services to a US-based Hotel

A leading hotel based in Texas was looking for a reliable customer support service providing company. Our team helped them with the best quality services.

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Flatworld Solutions Provided Outbound Call Center Services to a UAE-based Client

A UAE-based space and design solutions provider for exhibitors required outbound call center services. We assigned a team of experienced outbound callers who provided high-quality services at affordable rates.

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Flatworld Provided Outbound Calling Services to an Online Coaching Firm

A leading online coaching company was looking for a reliable and effective outbound calling service provider. Our team delivered them with cost-effective services.

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Flatworld Solutions Provided CCTV Monitoring Services to a European Gym

A European gym was looking for CCTV monitoring services where, if the patrons were not maintaining social distance norms, an operator would sound an alarm. We provided high-quality services.

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Flatworld Solutions Provided Cold Calling Services to a Management Software Solutions Company

A management software solutions company required cold calling services to call their target audience, gauge interest, and generate appointments for their onshore team. We provided the required services within the deadline at affordable rates.

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Flatworld Provided Cold Calling to a Food Delivery Services Company

A leading food delivery services company was looking for a reliable cold calling service providing company. Our team provided the services within a quick time.

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Flatworld Solutions Provided Cold Calling Support to Bangalore-based Educational Institution

A top Bangalore-based educational institution outsourced cold calling services to declutter their contact queue. This proved beneficial because we trained our team in short notice and handled cold calling with speed and accuracy.

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Flatworld Provided Outbound Calling to Boost Sale of PPE Kits for a Healthcare Manufacturer

A leading healthcare essential producer was looking for an outbound calling service provider who could help them to boost the sales of their PPE kits. Our team provided the services within a quick time.

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Flatworld Provided Inbound Calling Services to a Major BPO Company

A leading business process outsourcing company was looking for inbound calling services. Our team at FWS provided the services within a quick time.

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Flatworld Solutions Provided Email Support to a UK-based Client

A UK-based client servicing the home gardening industry needed email support to cope with an increase in business orders. We provided the required services within the deadline at affordable rates.

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Flatworld Provided Outbound Calling Services to a Hearing Aid Company

A leading hearing aid company was looking for a reliable outbound calling and phone answering service provider. Our team provided them with cost-effective services.

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Flatworld Solutions Provided Answering Support to a Leading Pharma Sector Client

A leading pharma sector client required call answering services to address customer queries and upsell related products. Our team provided high-quality services at affordable prices.

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Flatworld Provided Appointment Setting Services to a Washington-based Client

A leading client operating in the software and IT sector required inbound call center services. Our agents provided high-quality services at affordable prices.

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Flatworld Solutions Provided Outbound Calling Services to a e-Logistics Startup

A reputed logistics start-up wanted to promote its services and app among truckers and companies that needed shipments delivered at competitive rates. The client's app matched the shippers with the right truckers based on truck type, hauling capacity, and cost. We contacted potential customers on the client's behalf and promoted the app and ts features that lead to an increase in ROI and their customer base.

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Flatworld Provided Quality Audit Support to a Leading Mortgage Marketing Firm

A leading mortgage marketing firm was looking for a service provider who could help them with quality audit support services. Our team provided them with services within a quick time.

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Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

An event management firm based in the US outsourced outbound calling to us and wanted us to train 15 skilled agents to confirm the attendee list. The agents had to be trained in a week to scale up operations in the future. The project challenges were tackled seamlessly and the client agreed for a contract renewal.

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Flatworld provided Cold Calling Support to a Contract Research Organization

A contract research organization that specialized in safety and compliance of life sciences and food industry wanted a professional outsourcing company to provide cold calling support to measure the interest of prospects and turn them into warm leads.

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Flatworld's Agents Resolved Customer Issues With Empathy

Flatworld Solutions trains its call center agents on using empathy to quickly get inside the brains of customers in order to resolve their issues faster.

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Flatworld Provided Cold Calling Services to a Cybersecurity Magazine Publisher

A Cybersecurity magazine publisher required cold calling services to elicit interest from potential clients in the information technology sector. Our team provided high-quality services much to the client's satisfaction.

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Flatworld Provided Telemarketing Services to a Leading Insurance Firm

A leading insurance firm was looking for a reliable telemarketing service providing company. Our team at FWS provided them with the required services.

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Flatworld Provided Call Center Services to Cement Manufacturing Giant

India's largest manufacturer of grey cement, white cement, and ready-mix concrete (RMC) was looking for a reliable provider of call center services to help them with their NPS service offering across 3 segments – stockist, painter, and retailer. We provided cost-effective, high-quality, and reliable services.

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Flatworld Provided CATI Support to a Leading Market Entry Strategist

A leading market entry strategy company was looking for a reliable CATI and data research service provider. Our team provided them with quality services.

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Flatworld Provided Outbound Calling Services to a Real Estate Firm

A leading Mumbai-based real estate firm was looking for a reliable outbound calling service provider who could help them with outbound calling services. Our team provided them with cost-effective services.

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Flatworld Provided Email Support Services to an IT & Accounting Firm

A leading Australian IT and accounting firm was looking for a reliable and cost-effective email technical service provider. Our team provided them with cost-effective services.

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Flatworld Provided Inbound and Outbound Calling Services to a Leading Software Provider

A leading provider of restaurant management software was looking for high-quality inbound and outbound calling services. Our team provided the services and surpassed the client's expectation, much to the client's delight.

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Flatworld Provided Database Management to a UK-based Recruitment Firm

A leading UK-based recruitment firm was looking for a reliable and cost-effective database management service provider. Our team provided the client with the required services within a quick time.

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Flatworld Provided Outbound Calling Services for a Leading Travel Firm

A leading travel firm was looking for a provider that could provide high-quality outbound calling services. Our team provided the required services within quick turnaround time.

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Flatworld Provided Order Processing Services to a Leading Cartoon Drawing Company

A leading cartoon drawing company was looking for a reliable service provider who could provide them with order processing services. Our team provided them with the required services within a quick time.

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Flatworld Provided Outbound Calling Services to a Leading Educational Firm

A leading education firm was looking for a partner who could provide them with outbound calling services. Our team at FWS provided them with the required services within a quick time.

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Flatworld Provided Telemarketing to a Management Platform Provider

A leading management platform provider was looking for a reliable service provider who could provide them with telemarketing services and lead generation. Our team at FWS provided the client with cost-effective services.

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Flatworld Provided Outbound Calling and Booking Services to a UK Equipment Insurer

A UK-based client wanted to outsource outbound calling and booking services to shift potential customers to a cheaper maintenance plan. Flatworld Solutions dealt with the project with professionalism and delivered outstanding results to the client.

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Flatworld Provided Data Mining Services to A Vacation Rental Company

A vacation rental company approached us for skilled agents who can perform data search on their platform to extract homeowner contacts. We met the client's deliverables in just a week, and they were highly satisfied with our results.

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Flatworld Provided Lead Generation to a Leading SEO Company

A leading SEO company was looking for a reliable and cost-effective lead generation service provider. Our team at FWS provided the client with the services within a quick time.

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Flatworld Provided Call Quality Monitoring Services to an AI Platform Provider

A leading AI platform provider was looking for a reliable and cost-effective service provider who could help them with call quality monitoring. Our team provided them with cost-effective services.

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Flatworld Solutions Provided Inbound Call Center Support Services to a Berlin-based Healthcare Consultant

Learn how FWS' inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.

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Flatworld Solutions Provided Ticketing & Email Support Services to a Leading Home Improvement Products Manufacturer

Read how FWS provided capable agents to handle the ticketing and email support requirements of a leading home-improvement product manufacturer.

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Flatworld Solutions Provided Telecalling Lead Generation Services to a Leading Financial Firm

Learn how Flatworld Solutions assisted a leading financial company achieve their leads quota with Telecalling lead generation support services.

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Flatworld Solutions Provided IT Support to a Motorcycle Insurance Company in the UK

Read a case study to learn how Flatworld Solutions provided Level 1 & Level 2 support to a motorcycle insurance company based out of THE UK. We helped the client to scale the service from a mere 30% to a whopping 90% in fleeting time.

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FWS Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Read FWS' case study on how customer support professionals helped a Singapore-based client with live streaming videos by using their back-stage monitoring systems.

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Flatworld Solutions Provided B2B Appointment Setting Services to a Leading Cleaning Service Company

Read this case study to know how FWS' B2B appointment setting services helped the Virginia-based client to find new business opportunities and scale their business.

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Product Support Services

A leading network security and information management client approached Flatworld Solutions for rigid support setup to aid its product sales team, as it was getting difficult for them to manage the support function.

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Outsourcing BPO Services

Flatworld Solutions helped a leading IT services company's BPO division process mail order fulfillment for millions of orders each month by designing a unique BPO platform meant for mail order processing.

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Lead Generation Services

A rapidly growing e-logistics company generated large number of sales leads by outsourcing lead generation services to a Flatworld Solutions.

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Customer Support Services

A leading global online medicine retailer wanted to do away with its customer support problems, and contacted Flatworld Solutions' call center services division for effective solutions.

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Gaps in a BPO Process Fixed for Healthcare Survey Campaign

UAE based client approached Flatworld Solutions to design a customized BPO platform and streamline their process and policies so that could help them meet their business objectives and achieve better CSAT scores.

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Outbound Call Center Services Support

Flatworld Solutions offered outbound sales calling services to a UK based client and helped them improve their business revenue by increasing the sale of their mobile applications.

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Inbound Call Center Services Support

Client approached Flatworld Solutions to help them by designing a unique BPO platform that could improve the performance of their inbound tech support.

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Disaster Recovery Services

Flatworld Solutions examined and addressed the disaster recovery situation of a client and offered reliable business continuity services that helped customer mitigate operational risks.

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CATI Services for a Health Insurance Company

Flatworld Solutions successfully created interview screens using Industry Standard CATI Application for an established health insurance provider in the State of North Carolina.

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Flatworld's CATI (Computer Aided Telephone Interviewing) Field Services

Flatworld Solutions assisted a leading international company in the Internet media and market research domain by delivering surveys in shorter TAT.

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CATI Market Research Case Studies - CATI Web Surveys for Measurable Results

Read the following case studies to see how Flatworld's CATI services performed across different industries.

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Business Continuity services

Leading insurance provider enters into a 3-year contract for offshore Business Continuity services.

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Call Center Offshore Outsourcing

Flatworld transformed the sales process for a global software and services company based in the US.

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Call Center Customer Support Services

Flatworld offered its call center outsourcing services to provide Tier 1 support to its client's customers across the Asia-Pacific region on its key products.

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BPO Platform Implementation Services

A leading talent scouting company secured Flatworld's BPO Platform Integration Services, allowing them to save big on costs and achieve numbers against defined success metrics.

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CCTV Surveillance and Monitoring Services

A renowned restaurant chain with outlets across USA and UK greatly benefited from our timely and cost-effective CCTV monitoring services.

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