Call Center Services - Case Studies

Choosing the right call center outsourcing service provider in India is a critical decision that will define your business' growth. In an industry that is entirely people-centric and expanding with the times, Flatworld has kept itself up-to-date with the latest trends and etiquette. Our well-organized recruitment and training procedures ensure that we sustain the industry's best talents guaranteeing complete customer satisfaction.

Read our call center case studies or success stories that stand as a tangible proof of the quality, efficiency and professionalism of our call center outsourcing services.

Product Support Services Case Study

Product Support Services

A leading network security and information management client approached Flatworld Solutions for rigid support setup to aid its product sales team, as it was getting difficult for them to manage the support function.

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Unique BPO Platform

Outsourcing BPO Services

Flatworld Solutions helped a leading IT services company's BPO division process mail order fulfillment for millions of orders each month by designing a unique BPO platform meant for mail order processing.

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High Potential Lead Generation Services

Lead Generation Services

A rapidly growing e-logistics company generated large number of sales leads by outsourcing lead generation services to a Flatworld Solutions.

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Call Center Services

Customer Support Services

A leading global online medicine retailer wanted to do away with its customer support problems, and contacted Flatworld Solutions' call center services division for effective solutions.

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Customized BPO Platform

Gaps in a BPO Process Fixed for Healthcare Survey Campaign

UAE based client approached Flatworld Solutions to design a customized BPO platform and streamline their process and policies so that could help them meet their business objectives and achieve better CSAT scores.

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Outbound Sales Calling Services

Outbound Call Center Services Support

Flatworld Solutions offered outbound sales calling services to a UK based client and helped them improve their business revenue by increasing the sale of their mobile applications.

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Special Support Operations

Inbound Call Center Services Support

Client approached Flatworld Solutions to help them by designing a unique BPO platform that could improve the performance of their inbound tech support.

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Recovery Services Offered

Disaster Recovery Services

Flatworld Solutions examined and addressed the disaster recovery situation of a client and offered reliable business continuity services that helped customer mitigate operational risks.

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Health Insurance Company Benefits from FWS

CATI Services for a Health Insurance Company

Flatworld Solutions successfully created interview screens using Industry Standard CATI Application for an established health insurance provider in the State of North Carolina.

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CATI Field Services

Flatworld's CATI (Computer Aided Telephone Interviewing) Field Services

Flatworld Solutions assisted a leading international company in the Internet media and market research domain by delivering surveys in shorter TAT.

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CATI Web Surveys

CATI Market Research Case Studies - CATI Web Surveys for Measurable Results

Read the following case studies to see how Flatworld's CATI services performed across different industries.

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Captive offshore BPO Center

Business Continuity services

Leading insurance provider enters into a 3-year contract for offshore Business Continuity services.

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Offshore Outsourcing

Call Center Offshore Outsourcing

Flatworld transformed the sales process for a global software and services company based in the US.

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Leading Call Center Customer Support

Call Center Customer Support Services

Flatworld offered its call center outsourcing services to provide Tier 1 support to its client's customers across the Asia-Pacific region on its key products.

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Call Center Services

BPO Platform Implementation Services

A leading talent scouting company secured Flatworld's BPO Platform Integration Services, allowing them to save big on costs and achieve numbers against defined success metrics.

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Call Center Services

CCTV Surveillance and Monitoring Services

A renowned restaurant chain with outlets across USA and UK greatly benefited from our timely and cost-effective CCTV monitoring services.

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Pricing is a critical factor to consider before outsourcing. Our pricing model allows you to keep your costs in control.

Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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