Choosing the right call center outsourcing service provider in India is a critical decision that will define your business' growth. In an industry that is entirely people-centric and expanding with the times, Flatworld has kept itself up-to-date with the latest trends and etiquette. Our well-organized recruitment and training procedures ensure that we sustain the industry's best talents guaranteeing complete customer satisfaction.
Read our call center case studies or success stories that stand as a tangible proof of the quality, efficiency and professionalism of our call center outsourcing services.
A UK-based client wanted to outsource outbound calling and booking services to shift potential customers to a cheaper maintenance plan. Flatworld Solutions dealt with the project with professionalism and delivered outstanding results to the client.
A vacation rental company approached us for skilled agents who can perform data search on their platform to extract homeowner contacts. We met the client’s deliverables in just a week, and they were highly satisfied with our results.
Read a case study to learn how Flatworld Solutions provided Level 1 & Level 2 support to a motorcycle insurance company based out of THE UK. We helped the client to scale the service from a mere 30% to a whopping 90% in fleeting time.
A leading network security and information management client approached Flatworld Solutions for rigid support setup to aid its product sales team, as it was getting difficult for them to manage the support function.
Flatworld Solutions helped a leading IT services company's BPO division process mail order fulfillment for millions of orders each month by designing a unique BPO platform meant for mail order processing.
UAE based client approached Flatworld Solutions to design a customized BPO platform and streamline their process and policies so that could help them meet their business objectives and achieve better CSAT scores.