Call Center Services - Case Studies

Enhancing Customer Experience: The Power of Efficient e-Commerce Product Catalog Management

A Washington-based e-commerce giant elevated customer satisfaction by optimizing their shopping experience with our services. Discover how we provided them with efficient e-Commerce product catalog management, leading to seamless customer journeys.

FWS Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK

Learn how our strategic partnership helped a leading UK motorcycle insurer. We delivered comprehensive call center services that included technical support, customer service, and more.

Flatworld Solutions: Expert CCTV Surveillance and Cold Calling Services for the US Market

Due to this partnership, the client could deliver better value to their end users. Our revenue from the client increased four times within a short span.

Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US

The client required professional agents familiar with medical procedures and terminologies. They should be able to answer patient queries instantly and unequivocally. The challenge was to put together such a team of erudite and experienced professionals on short notice.

Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider

The client needed help managing their front desk, back end, and other administrative tasks. They required a team of specialists well-versed in the industry to handle the challenges and the prerequisites of the job.

Flatworld Solutions Provided Outstanding Lead Generation Services to a US-based Client

The client's team already comprises 50 agents from Flatworld, Philippines. They wanted to add 26 more but from a different center.

Flatworld Solutions Provided Lead Generation Services to a Company in the Medical Insurance Sector

A lead generation company in the insurance sector was struggling with resource limitations during Medicare seasons. We enabled seamless handling of critical enrollment seasons by providing scalable lead generation solutions.

Flatworld Solutions Streamlined Lead Generation For an US-based Insurance Agency

We sourced agents with prior experience from an insurance background to reduce the training required. In turn, we provided the client with the improved efficiency they were looking for.

Flatworld Solutions Assisted a Well-Established Health Supplement Providing Company With Enhanced Customer Support Solutions

Explore how a dynamic nutrition business achieved significant growth and market presence through enhanced customer support and strategic solutions. Discover the role of Flatworld Solutions in empowering the client to overcome challenges and emerge as a leader in the health and wellness industry.

Flatworld Solutions Used Lead Nurturing Outbound Call Strategy to Increase Engagement and Drive Sales

A US-based travel agency embarked on a journey of innovation and success with our lead nurturing outbound call center services. Discover how our custom strategy helped the client spark unmatched customer engagement and drive sales.

Transforming Data Entry and Payment Collection: Flatworld Solutions' Impact on a Mid-Sized Insurance Company in Chicago, IL

Discover how Flatworld Solutions revolutionized data entry and payment collection processes for a renowned mid-sized insurance company in Chicago, IL, enhancing efficiency and customer satisfaction. Explore the transformative impact of strategic outsourcing in the insurance industry.

FWS Assisted a Franchise Business Consultancy with Our Effective Lead Generation and Appointment Setting Services

By deploying qualified resources, optimizing processes, and leveraging our expertise in offshore operations, we enabled the client to overcome obstacles and achieve significant revenue growth.

Flatworld Solutions Delivered Appointment Setting Services to a Leading Insurance Company

Flatworld Solutions was contacted by a leading insurance company to provide appointment setting services. Our world-class services helped the client increase profitability and ROI and cut down significantly on costs.

Flatworld Solutions Delivered Cold Calling Services to a Brazilian Cosmetics Firm

An esteemed Brazilian cosmetics company with a strong presence across the US approached us for prospecting support. We provided customized cold calling services to help them fulfill their talent acquisition needs.

Flatworld Solutions Delivered Appointment Setting Services to a Financial Services Firm

Flatworld Solutions provided appointment setting services to a leading financial services firm helping them scale up and increase their sales. Our world-class services also helped the client cut down significantly on costs and increase profitability.

Flatworld Solutions Provided Appointment Setting Services for a US-based Mortgage Lender

A leading US-based mortgage lender approached us to assist them in setting appointments with potential customers looking for mortgage services. Find out how we helped them stabilize and optimize their processes with our customized solutions.

Flatworld Solutions Provided Appointment Setting Services to a Mortgage Lender

A US-based mortgage lender approached us for appointment setting services to prequalify leads and send them to their in-house team to close sales. We not only delivered appointments but also worked around project constraints to deliver valuable results.

Flatworld Provided CCTV Surveillance for a Reputed Car Wash Franchise in the USA

A reputed US-based car wash franchise approached Flatworld Solutions to help them monitor their employees' interactions with prospective clients. Read on to find out how we helped them with our quick and efficient services.

Flatworld Solutions Offered Lead Verification Services to a Medical Supplies Company

A leading medical supplies company approached us for lead verification services through telemarketing. We helped them with quick and reliable services.

Flatworld Solutions Helped a Mobility Solutions Provider with Client Onboarding

A renowned mobility solutions provider approached us for reliable and cost-effective client onboarding service provider. We provided the client with the best-in-class solutions.

Flatworld Solutions Provided Outbound Calling to a Leading Escalator Manufacturer

A leading multinational elevator manufacturing company approached us for outbound call center services to help promote a new product within the targeted geography. We provided high-quality services that helped them cut costs and improve productivity.

Flatworld Solutions Provided Appointment Setting Services to an Australian Business

An Australian removals and logistics business approached us to handle their live customer inquiries and close sales. We understood the requirement and provided professional agents who provided high-quality services.

Flatworld Provided Lead Generation to a Real Estate Conglomerate

A well-known real estate company in New York was looking for a reliable lead generation service provider. We provided the client with cost-effective services.

Flatworld Provided Outbound Calling to a Massage Equipment Supplier

A well-known massage equipment supplier was looking for an outbound calling service provider who could help them to increase their outreach in the Indian market. We helped the client with cost-effective outbound calling services.

Flatworld Provided Chat Support Services to a Blockchain Company

A leading Blockchain company was looking for an efficient and reliable chat support service provider. Our team at FWS helped the client with cost-effective services.

Flatworld Provided Chat Support Services to an Indian Medtech Company

A leading Indian Medtech company was looking for over 100 customer support agents to provide professional and reliable chat support services to help them deal with an exponential rise in chat volume due to the Covid-19 pandemic. We provided the required services at cost-effective rates.

Flatworld Provided Customer Support Services to a US-based Company

A US-based company hired our customer support services to clarify customer doubts and handle direct calls from customers to address critical issues. We provided highly effective and professional services at cost-effective rates and avoided a burnout scenario from unfolding.

Flatworld Solutions Provided Appointment Setting Services to a UK-based Medical Diagnostics Center

A UK-based medical diagnostics firm approached us to provide them with high-quality appointment setting services. We provided a team of professionals that delivered exceptional services at affordable prices.

Flatworld Solutions Provided Cold Calling Services to a US-based Technology Company

A US-based Medtech company contacted us with a requirement to provide them with professional agents who could cold-call prospective clients in English and Spanish and onboard them for their medical requirements. We provided the right agents that delivered outstanding services at affordable rates.

Flatworld Solutions Provided Appointment Setting Services to a Charlotte-based Business

A Charlotte-based solar panel installation business approached us for appointment setting services to leverage our agent expertise to secure appointments with warm leads. Our team not only fixed appointments but also worked around project constraints to deliver high-quality results.

Flatworld Provided Customer Support to a US-based Luxury Goods Company

A leading US-based luxury goods company was looking for customer support to help their aged customers with smart watch-related issues. We provided a professional team of customer support agents who provided reliable and dependable services at cost-effective rates.

Flatworld Provided Appointment Setting to a Canadian SEO Company

A leading Canadian SEO company was looking for a reliable and cost-effective appointment setting service provider. Our team helped the client with cost-effective services.

Flatworld Solutions Provided Lead Generation Services to an Insurance Franchise

An insurance franchise wanted the help of a third-party lead generation provider to supply lead generation experts and chose us after vetting our experience. They wanted teams to bring more leads and secure appointments with the lowest cost per lead. We provided high-quality services.

Flatworld Provided Telemarketing Services to a Digital Marketplace Company

A well-known digital marketplace was looking for a reliable and cost-effective telemarketing service provider. Our team at FWS helped the client with cost-effective services.

Flatworld Provided Inbound Call Center Services to an Endocrinology Center

An endocrinology center was looking for a vendor to help them handle incoming patient calls, collect relevant data, and cascade the appropriate information to the respective departments as guided. We provided high-quality and cost-effective services according to the exact requirements.

Flatworld Provided Inbound Customer Support to an Israel-based Gaming Startup

A gaming startup based out of Tel Aviv, Israel, was looking for a vendor to provide them with inbound customer support through the Zendesk platform. We provided the right agents who delivered outstanding results at cost-effective rates.

Flatworld Performed Live Call Transfers to Close Sales for a Chicken Coop Manufacturer

A chicken coop manufacturer was looking for a vendor to help them reach out to retailers, set up appointments, and transfer live calls to the respective department to better close sales. We provided high-quality and cost-effective services.

Flatworld Solutions Provided Inbound Customer Services to Indian Medical Coaching Institute

An Indian medical coaching center wanted inbound customer services from us to support the students on their platform. We offer robust support to the client, enabling them to train our staff on the job and getting the best value at a lesser cost.

Flatworld Provided Cold Calling Services to a Medical Insurance Company

A medical insurance company was looking for a vendor to help them cold call individuals, gauge interest towards their insurance plans, collect relevant information, and cascade warm leads over to them. We provided the required services at cost-effective rates.

Flatworld Solutions Provided Outbound Support to UK-based Recruitment Company

A client from the UK dealing with recruitment within the Schengen area got in touch with Flatworld to cold call prospects and propel their talent acquisition drive. They didn't have the skill and on-demand bandwidth to execute this mission at moment's notice, so FWS was roped in for delivering the results.

Flatworld Solutions Provided Outbound Support to US-based Financial Company

A client based out of the USA, having 20 years of experience in the financial industry helping customers change careers, acquire a business, and so on needed cold calling support to engage clients and onboard them. For this, they chose FWS because of our excellence in the domain and capabilities.

Flatworld Provided Customer Support Services to a Global Software Company

The client whom we served was a leading practice management company that needed a partner to handle customer queries and provide a walkthrough of their software. They chose FWS for the project and cut out the list of deliverables and the timeline. In 7 days, we accomplished the results, causing the client to extend the ongoing project.

Flatworld's Provided Customer Support to Educate & File Taxation During the Session

Our client found our services credible through word of mouth and reached us wanting help in responding to customers. They also wanted our agents to provide information on taxation and how to file returns during the session. In 3 working days, we facilitated the client's need by delivering responsive services at a budget.

Appointment Setting for German Client by Flatworld to Engage Qualified Prospects

Our client who ran a real estate support business in LA and Texas wanted agent support for generating business appointments to check if the contacted members had property on sale. They shared the contact list of existing and qualified members on condition that we engage deals with value no less than 50+M

Flatworld Provided Appointment Setting to a Leading Stationery Supplier

A well-known B2B office stationery supplier was looking for a reliable appointment setting service provider. Our team delivered cost-effective services to the client.

Flatworld Provided Calling Services to a Financial & Stock Market Solutions Firm

A leading financial solutions company was looking for an outbound calling service provider. Our team at FWS provided the client with the best quality services.

Flatworld Provided Calling Services to a Computer Network Security Firm

A well-known computer network security from was looking for a reliable and cost-effective calling service providing company. Our team delivered cost-effective services to the client.

Flatworld Provided Telemarketing to a Leading HR Advisory Firm

A leading HR advisory and people solutions company was looking for a service provider who could help them with telemarketing services. Our team delivered the best quality services to the client within a quick time.

Cold Calling Provided to Daycare Research Company by Flatworld to Field More ROI

A daycare research company that enabled parents to find a suitable daycare within preferred localities required cold calling support. FWS was chosen as a preferred partner to delegate the task. The project was a success with our team delegating professionals within 6 days to help the client.

Flatworld Provided Lead Generation to Property Business to Identify Property and Send Letters

A property business based in the UK contacted FWS to outsource lead generation. Our solution enabled the client to have contracted tasks mapped to our agents in less than 5 business days. We succeeded in producing the desired results from the first week.

Flatworld Provided Lead Generation Services to a Leading Publishing Company

A well-known online publishing company was looking for a reliable and cost-effective lead generation service provider. Our team delivered cost-effective services to the client.

Flatworld Provided Email Customer Support to an Online Pet Shop

A leading online pet shop was looking for an email support service providing company. Our team delivered the best quality services to the client within a quick turnaround time.

Flatworld Provided Chat Support Services to a Leading UK-based Firm

A leading UK-based packers and movers firm wanted help with lead generation and chat support services. Our team at FWS delivered cost-effective services.

Flatworld Provided Outbound Calling Services to a Group of Doctors

A group of doctors and medical practitioners contacted Flatworld Solutions with a requirement for outbound calling services to facilitate enrollment in their free program. We set up the team quickly and provided professional services at cost-effective rates.

Flatworld Solutions Provided Cold Calling Services to an Indian Client

An Indian client involved in servicing companies in the packaging sector in India required cold calling services to obtain new clients. We assigned a team of callers who provided professional and courteous services at affordable rates.

Flatworld Provided Call Monitoring Support to a Giant Laundry and Air Vending Company

A US-based client involved in the financial assistance business required appointment setting services. We assigned 15 callers who provided professional and courteous services within a quick time and at affordable rates.

Flatworld Provided Call Quality Monitoring to a Financial Services Firm

A leading UK-based financial services company was looking for a reliable call quality monitoring service providing company. Our team delivered the best quality services.

Flatworld Solutions Provided an Aerospace Equipment Distributor with a Client Relationship Manager

An aerospace equipment dealer required the services of a courteous and professional-client relationship manager that could deal with vendors and clients. We provided the right agent who provided high-quality services.

Flatworld Solutions Provided Appointment Setting Services to a US-based Client

A US-based client involved in the financial assistance business required appointment setting services. We assigned 15 callers who provided professional and courteous services within a quick time and at affordable rates.

Flatworld Solutions Provided Inbound Customer Support for a Payment Gateway Company

Here is a detailed account of what a tech enabler for payment gateways faced when they needed to outsource inbound customer support to Flatworld Solutions. In a nutshell, we offered them agents ready to be trained as per their cultural fit and deployed as remote agents to take inbound calls.

Flatworld Provided Telemarketing Services to a Green Tea Products Firm

A leading green tea products company was looking for a reliable and cost-effective telemarketing service providing company. We helped the client with services within a quick time.

Flatworld Solutions Provided Live CCTV Monitoring of a Hostel for A UK-based Property Owner

Read this detailed case study to know how Flatworld helped a UK-based property owner by live monitoring their assets and facility using a remote infrastructure at affordable rates. Our infrastructure meant the client had saved a lot of money by not procuring dedicated monitoring equipment or hiring people to keep track of monitoring activities.

Flatworld Solutions Provided Remote Desktop Support Services to a Data Intelligence Solution Provider

A data intelligence solution provider required remote desktop support services at affordable rates. We assigned an experienced technical support engineer who provided high-quality remote desktop support at cost-effective prices.

Flatworld Solutions Provided Inbound Calling Service to US-based Order Management Company

A US-based company that served restaurateurs approached us for delegating order management services. We took over functions like accepting orders via phone calls and updating information on the client's CRM. This allowed the client to focus on other priorities.

Flatworld Solutions Provided Inbound Call Center Services to a Digital Marketing Agency

A digital marketing agency required inbound call center services to audit inbound calls and segregate customers into their respective service category. We assigned a team of experienced inbound callers who provided high-quality services at affordable rates.

Flatworld Provided Telemarketing Services to a US-based Home Decor Firm

A leading home décor and furnishing company was looking for a reliable telemarketing service providing company. Our team provided cost-effective services to the client.

Flatworld Provided Customer Support Services to a US-based Hotel

A leading hotel based in Texas was looking for a reliable customer support service providing company. Our team helped them with the best quality services.

Flatworld Solutions Provided Outbound Call Center Services to a UAE-based Client

A UAE-based space and design solutions provider for exhibitors required outbound call center services. We assigned a team of experienced outbound callers who provided high-quality services at affordable rates.

Flatworld Provided Outbound Calling Services to an Online Coaching Firm

A leading online coaching company was looking for a reliable and effective outbound calling service provider. Our team delivered them with cost-effective services.

Flatworld Solutions Provided CCTV Monitoring Services to a European Gym

A European gym was looking for CCTV monitoring services where, if the patrons were not maintaining social distance norms, an operator would sound an alarm. We provided high-quality services.

Flatworld Solutions Provided Cold Calling Services to a Management Software Solutions Company

A management software solutions company required cold calling services to call their target audience, gauge interest, and generate appointments for their onshore team. We provided the required services within the deadline at affordable rates.

Flatworld Provided Cold Calling to a Food Delivery Services Company

A European gym was looking for CCTV monitoring services where, if the patrons were not maintaining social distance norms, an operator would sound an alarm. We provided high-quality services.

Flatworld Solutions Provided Cold Calling Support to Bangalore-based Educational Institution

A top Bangalore-based educational institution outsourced cold calling services to declutter their contact queue. This proved beneficial because we trained our team in short notice and handled cold calling with speed and accuracy.

Flatworld Provided Outbound Calling to Boost Sale of PPE Kits for a Healthcare Manufacturer

A leading healthcare essential producer was looking for an outbound calling service provider who could help them to boost the sales of their PPE kits. Our team provided the services within a quick time.

Flatworld provided Cold Calling Support to a Contract Research Organization

A contract research organization that specialized in safety and compliance of life sciences and food industry wanted a professional outsourcing company to provide cold calling support to measure the interest of prospects and turn them into warm leads.