Call Center Services - Case Studies

Choosing the right call center outsourcing service provider in India is a critical decision that will define your business' growth. In an industry that is entirely people-centric and expanding with the times, Flatworld has kept itself up-to-date with the latest trends and etiquette. Our well-organized recruitment and training procedures ensure that we sustain the industry's best talents guaranteeing complete customer satisfaction.

Read our call center case studies or success stories that stand as a tangible proof of the quality, efficiency and professionalism of our call center outsourcing services.

FWS Provided Live CCTV Monitoring of a Hostel for a UK Property Owner

Flatworld Solutions Provided Live CCTV Monitoring of a Hostel for A UK-based Property Owner

Read this detailed case study to know how Flatworld helped a UK-based property owner by live monitoring their assets and facility using a remote infrastructure at affordable rates. Our infrastructure meant the client had saved a lot of money by not procuring dedicated monitoring equipment or hiring people to keep track of monitoring activities.

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Flatworld Provided Remote Desktop Support to Data Intelligence Solution Provider

Flatworld Solutions Provided Remote Desktop Support Services to a Data Intelligence Solution Provider

A data intelligence solution provider required remote desktop support services at affordable rates. We assigned an experienced technical support engineer who provided high-quality remote desktop support at cost-effective prices.

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Flatworld Provided Inbound Calling Services to US-based Order Management Company

Flatworld Solutions Provided Inbound Calling Service to US-based Order Management Company

A US-based company that served restaurateurs approached us for delegating order management services. We took over functions like accepting orders via phone calls and updating information on the client's CRM. This allowed the client to focus on other priorities.

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Flatworld Provided Inbound Call Center Services to a Digital Marketing Agency

Flatworld Solutions Provided Inbound Call Center Services to a Digital Marketing Agency

A digital marketing agency required inbound call center services to audit inbound calls and segregate customers into their respective service category. We assigned a team of experienced inbound callers who provided high-quality services at affordable rates.

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FWS Provided Telemarketing Services to a US-based Home Decor Firm

Flatworld Provided Telemarketing Services to a US-based Home Decor Firm

A leading home décor and furnishing company was looking for a reliable telemarketing service providing company. Our team provided cost-effective services to the client.

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Flatworld Provided Customer Support Services to a US-based Hotel

Flatworld Provided Customer Support Services to a US-based Hotel

A leading hotel based in Texas was looking for a reliable customer support service providing company. Our team helped them with the best quality services.

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Flatworld Solutions Provided Outbound Call Center Services to a UAE-based Client

Flatworld Solutions Provided Outbound Call Center Services to a UAE-based Client

A UAE-based space and design solutions provider for exhibitors required outbound call center services. We assigned a team of experienced outbound callers who provided high-quality services at affordable rates.

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FWS Provided Outbound Calling Service to an Online Coaching Firm

Flatworld Provided Outbound Calling Services to an Online Coaching Firm

A leading online coaching company was looking for a reliable and effective outbound calling service provider. Our team delivered them with cost-effective services.

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FWS Provided CCTV Monitoring Services to a European Gym

Flatworld Solutions Provided CCTV Monitoring Services to a European Gym

A European gym was looking for CCTV monitoring services where, if the patrons were not maintaining social distance norms, an operator would sound an alarm. We provided high-quality services.

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FWS Provided Cold Calling to a Management Software Solutions Company

Flatworld Solutions Provided Cold Calling Services to a Management Software Solutions Company

A management software solutions company required cold calling services to call their target audience, gauge interest, and generate appointments for their onshore team. We provided the required services within the deadline at affordable rates.

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Flatworld Provided Cold Calling to a Food Delivery Services Company

Flatworld Provided Cold Calling to a Food Delivery Services Company

A leading food delivery services company was looking for a reliable cold calling service providing company. Our team provided the services within a quick time.

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FWS Provided Cold Calling Support to Bangalore-based Educational Institution

Flatworld Solutions Provided Cold Calling Support to Bangalore-based Educational Institution

A top Bangalore-based educational institution outsourced cold calling services to declutter their contact queue. This proved beneficial because we trained our team in short notice and handled cold calling with speed and accuracy.

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FWS Provided Outbound Calling to Boost Sale of PPE Kits for a Healthcare Manufacturer

Flatworld Provided Outbound Calling to Boost Sale of PPE Kits for a Healthcare Manufacturer

A leading healthcare essential producer was looking for an outbound calling service provider who could help them to boost the sales of their PPE kits. Our team provided the services within a quick time.

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Flatworld Provided Inbound Calling Services to a Major BPO Company

Flatworld Provided Inbound Calling Services to a Major BPO Company

A leading business process outsourcing company was looking for inbound calling services. Our team at FWS provided the services within a quick time.

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FWS Provided Email Support Services to a UK-Based Client

Flatworld Solutions Provided Email Support to a UK-based Client

A UK-based client servicing the home gardening industry needed email support to cope with an increase in business orders. We provided the required services within the deadline at affordable rates.

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Flatworld Provided Outbound Calling Services to a Hearing Aid Company

Flatworld Provided Outbound Calling Services to a Hearing Aid Company

A leading hearing aid company was looking for a reliable outbound calling and phone answering service provider. Our team provided them with cost-effective services.

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Flatworld Provided Call Answering Support to a Leading Pharma Sector Client

Flatworld Solutions Provided Answering Support to a Leading Pharma Sector Client

A leading pharma sector client required call answering services to address customer queries and upsell related products. Our team provided high-quality services at affordable prices.

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Flatworld Solutions Provided Appointment Setting to a Washington-based Client

Flatworld Provided Appointment Setting Services to a Washington-based Client

A leading client operating in the software and IT sector required inbound call center services. Our agents provided high-quality services at affordable prices.

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Flatworld Solutions Provided Outbound Calling Services to a e-Logistics Startup

Flatworld Solutions Provided Outbound Calling Services to a e-Logistics Startup

A reputed logistics start-up wanted to promote its services and app among truckers and companies that needed shipments delivered at competitive rates. The client’s app matched the shippers with the right truckers based on truck type, hauling capacity, and cost. We contacted potential customers on the client’s behalf and promoted the app and ts features that lead to an increase in ROI and their customer base.

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Flatworld Provided Quality Audit Support to a Leading Mortgage Marketing Firm

Flatworld Provided Quality Audit Support to a Leading Mortgage Marketing Firm

A leading mortgage marketing firm was looking for a service provider who could help them with quality audit support services. Our team provided them with services within a quick time.

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FWS Provided Outbound Calling for Event Management Firm

Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

An event management firm based in the US outsourced outbound calling to us and wanted us to train 15 skilled agents to confirm the attendee list. The agents had to be trained in a week to scale up operations in the future. The project challenges were tackled seamlessly and the client agreed for a contract renewal.

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FWS Provided Cold Calling Support for Contract Research Organization

Flatworld provided Cold Calling Support to a Contract Research Organization

A contract research organization that specialized in safety and compliance of life sciences and food industry wanted a professional outsourcing company to provide cold calling support to measure the interest of prospects and turn them into warm leads.

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Flatworld's Agents Resolved Customer Issues With Empathy

Flatworld's Agents Resolved Customer Issues With Empathy

Flatworld Solutions trains its call center agents on using empathy to quickly get inside the brains of customers in order to resolve their issues faster.

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FWS Provided Cold Calling Services for Cybersecurity Magazine Publisher

Flatworld Provided Cold Calling Services to a Cybersecurity Magazine Publisher

A Cybersecurity magazine publisher required cold calling services to elicit interest from potential clients in the information technology sector. Our team provided high-quality services much to the client’s satisfaction.

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Flatworld Provided Telemarketing Services to a Leading Insurance Firm

Flatworld Provided Telemarketing Services to a Leading Insurance Firm

A leading insurance firm was looking for a reliable telemarketing service providing company. Our team at FWS provided them with the required services.

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FWS Provided Call Center Services  to Cement Manufacturing Firm

Flatworld Provided Call Center Services to Cement Manufacturing Giant

India’s largest manufacturer of grey cement, white cement, and ready-mix concrete (RMC) was looking for a reliable provider of call center services to help them with their NPS service offering across 3 segments – stockist, painter, and retailer. We provided cost-effective, high-quality, and reliable services.

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FWS CATI Support to a Leading Market Entry Strategist

Flatworld Provided CATI Support to a Leading Market Entry Strategist

A leading market entry strategy company was looking for a reliable CATI and data research service provider. Our team provided them with quality services.

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Flatworld Provided Outbound Calling Services for a Real Estate Firm

Flatworld Provided Outbound Calling Services to a Real Estate Firm

A leading Mumbai-based real estate firm was looking for a reliable outbound calling service provider who could help them with outbound calling services. Our team provided them with cost-effective services.

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Email Support Services to an IT & Accounting Firm

Flatworld Provided Email Support Services to an IT & Accounting Firm

A leading Australian IT and accounting firm was looking for a reliable and cost-effective email technical service provider. Our team provided them with cost-effective services.

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FWS Provided Inbound and Outbound Calling to a Software Provider

Flatworld Provided Inbound and Outbound Calling Services to a Leading Software Provider

A leading provider of restaurant management software was looking for high-quality inbound and outbound calling services. Our team provided the services and surpassed the client's expectation, much to the client's delight.

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Flatworld Provided Database Management to a UK-based Recruitment Firm

Flatworld Provided Database Management to a UK-based Recruitment Firm

A leading UK-based recruitment firm was looking for a reliable and cost-effective database management service provider. Our team provided the client with the required services within a quick time.

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Flatworld Provided Outbound Calling Services to a Leading Travel Firm

Flatworld Provided Outbound Calling Services for a Leading Travel Firm

A leading travel firm was looking for a provider that could provide high-quality outbound calling services. Our team provided the required services within quick turnaround time.

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Order Processing Services to Cartoon Drawing Company

Flatworld Provided Order Processing Services to a Leading Cartoon Drawing Company

A leading cartoon drawing company was looking for a reliable service provider who could provide them with order processing services. Our team provided them with the required services within a quick time.

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Outbound Calling Services to a Leading Education Firm

Flatworld Provided Outbound Calling Services to a Leading Educational Firm

A leading education firm was looking for a partner who could provide them with outbound calling services. Our team at FWS provided them with the required services within a quick time.

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FWS Provided Telemarketing for a Management Platform Provider

Flatworld Provided Telemarketing to a Management Platform Provider

A leading management platform provider was looking for a reliable service provider who could provide them with telemarketing services and lead generation. Our team at FWS provided the client with cost-effective services.

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FWS Provided Outbound Calling and Booking to a UK-based Insurance Client

Flatworld Provided Outbound Calling and Booking Services to a UK Equipment Insurer

A UK-based client wanted to outsource outbound calling and booking services to shift potential customers to a cheaper maintenance plan. Flatworld Solutions dealt with the project with professionalism and delivered outstanding results to the client.

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Flatworld Provided Data Mining Services to A Vacation Rental Company

Flatworld Provided Data Mining Services to A Vacation Rental Company

A vacation rental company approached us for skilled agents who can perform data search on their platform to extract homeowner contacts. We met the client’s deliverables in just a week, and they were highly satisfied with our results.

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FWS Provided Lead Generation to a Leading SEO Company

Flatworld Provided Lead Generation to a Leading SEO Company

A leading SEO company was looking for a reliable and cost-effective lead generation service provider. Our team at FWS provided the client with the services within a quick time.

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FWS Provided Call Quality Monitoring Support for AI Platform Provider

Flatworld Provided Call Quality Monitoring Services to an AI Platform Provider

A leading AI platform provider was looking for a reliable and cost-effective service provider who could help them with call quality monitoring. Our team provided them with cost-effective services.

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FWS Provided Inbound Call Center Support for Healthcare Consultant

Flatworld Solutions Provided Inbound Call Center Support Services to a Berlin-based Healthcare Consultant

Learn how FWS' inbound call center staff supported the customer's back-end team by coordinating with the patients in real time.

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Ticketing and email Support for Home Improvements Products Manufacturer

Flatworld Solutions Provided Ticketing & Email Support Services to a Leading Home Improvement Products Manufacturer

Read how FWS provided capable agents to handle the ticketing and email support requirements of a leading home-improvement product manufacturer.

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FWS Provided Telecalling Lead Generation to a Leading Financial Firm

Flatworld Solutions Provided Telecalling Lead Generation Services to a Leading Financial Firm

Learn how Flatworld Solutions assisted a leading financial company achieve their leads quota with Telecalling lead generation support services.

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FWS Provided IT Support to Motorcycle Insurance Company in the UK

Flatworld Solutions Provided IT Support to a Motorcycle Insurance Company in the UK

Read a case study to learn how Flatworld Solutions provided Level 1 & Level 2 support to a motorcycle insurance company based out of THE UK. We helped the client to scale the service from a mere 30% to a whopping 90% in fleeting time.

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FWS Provided Live Video, Audio and Text Monitoring to Internet Firm

FWS Provided Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Read FWS' case study on how customer support professionals helped a Singapore-based client with live streaming videos by using their back-stage monitoring systems.

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FWS Provided B2B Appointment Setting to a Leading Cleaning Service Firm

Flatworld Solutions Provided B2B Appointment Setting Services to a Leading Cleaning Service Company

Read this case study to know how FWS’ B2B appointment setting services helped the Virginia-based client to find new business opportunities and scale their business.

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Product Support Services Case Study

Product Support Services

A leading network security and information management client approached Flatworld Solutions for rigid support setup to aid its product sales team, as it was getting difficult for them to manage the support function.

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Unique BPO Platform

Outsourcing BPO Services

Flatworld Solutions helped a leading IT services company's BPO division process mail order fulfillment for millions of orders each month by designing a unique BPO platform meant for mail order processing.

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High Potential Lead Generation Services

Lead Generation Services

A rapidly growing e-logistics company generated large number of sales leads by outsourcing lead generation services to a Flatworld Solutions.

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Call Center Services

Customer Support Services

A leading global online medicine retailer wanted to do away with its customer support problems, and contacted Flatworld Solutions' call center services division for effective solutions.

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Customized BPO Platform

Gaps in a BPO Process Fixed for Healthcare Survey Campaign

UAE based client approached Flatworld Solutions to design a customized BPO platform and streamline their process and policies so that could help them meet their business objectives and achieve better CSAT scores.

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Outbound Sales Calling Services

Outbound Call Center Services Support

Flatworld Solutions offered outbound sales calling services to a UK based client and helped them improve their business revenue by increasing the sale of their mobile applications.

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Special Support Operations

Inbound Call Center Services Support

Client approached Flatworld Solutions to help them by designing a unique BPO platform that could improve the performance of their inbound tech support.

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Recovery Services Offered

Disaster Recovery Services

Flatworld Solutions examined and addressed the disaster recovery situation of a client and offered reliable business continuity services that helped customer mitigate operational risks.

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Health Insurance Company Benefits from FWS

CATI Services for a Health Insurance Company

Flatworld Solutions successfully created interview screens using Industry Standard CATI Application for an established health insurance provider in the State of North Carolina.

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CATI Field Services

Flatworld's CATI (Computer Aided Telephone Interviewing) Field Services

Flatworld Solutions assisted a leading international company in the Internet media and market research domain by delivering surveys in shorter TAT.

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CATI Web Surveys

CATI Market Research Case Studies - CATI Web Surveys for Measurable Results

Read the following case studies to see how Flatworld's CATI services performed across different industries.

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Captive offshore BPO Center

Business Continuity services

Leading insurance provider enters into a 3-year contract for offshore Business Continuity services.

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Offshore Outsourcing

Call Center Offshore Outsourcing

Flatworld transformed the sales process for a global software and services company based in the US.

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Leading Call Center Customer Support

Call Center Customer Support Services

Flatworld offered its call center outsourcing services to provide Tier 1 support to its client's customers across the Asia-Pacific region on its key products.

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Call Center Services

BPO Platform Implementation Services

A leading talent scouting company secured Flatworld's BPO Platform Integration Services, allowing them to save big on costs and achieve numbers against defined success metrics.

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Call Center Services

CCTV Surveillance and Monitoring Services

A renowned restaurant chain with outlets across USA and UK greatly benefited from our timely and cost-effective CCTV monitoring services.

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