Talk to Our Experts

Schedule Your Free Consultation

We respect your privacy. Read our Policy.

The Client

The client is a serial entrepreneur. He is currently catering to multiple businesses in the mortgage, hospitality, and other industries in the US.

Client's Requirement

The client’s exposure to multiple verticals provided him with a huge network of target prospects and the client wanted to further leverage these contacts to take baby steps in the hospitality line of business. The client was looking for a small team of 2 resources to cold call his database and set up appointments with him. The resources needed to have a neutral accent and have prior experience with appointment setting for US clients.

Business Challenge

The client's challenges included -

  • 6-month delay in kick start.
  • 20% dropouts in prospect inquiries
  • 15% decrease in the conversion
  • Challenges faced in resourcing the right fit candidates
  • High Overhead cost
  • Market compression owing to the tumultuous mortgage industry
  • Slow turnaround times

Our Solutions

To address the client’s challenges, we -

  • Deployed assets and qualified resources
  • Leveraged a low-cost offshore unit
  • Leveraged the neutral accents of Filipino resources
  • Implemented business process improvements
  • Coordinated between onshore and offshore teams
  • Addressed the pitch and rebuttals by the QMS team
  • Thoroughly tracked performance metrics

Software Used

We used the Vici Dial software

The Results

The client is extremely pleased with the performance of the team. The specific gains to the client were -

  • 60% increase in the connect ratio
  • 40% reduction in costs
  • 25% decrease in call abandonment
  • Helped improve the overall revenue and profitability by over 30% and move towards a greater ROI

Outsource Cold Calling and Appointment Setting Services to Flatworld Solutions

When it comes to appointment setting and cold calling services, there is no better service provider than us. Being industry leaders in both international and domestic markets, we have more than 18 years of experience in a wide range of cold calling and appointment scheduling services.

Simply get in contact with us for any type of cold calling or appointment setup services, and we'll help you effectively further your business objectives.

Contact Us


Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details


Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

Hire Talented & Friendly Agents for your Call Center

Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Talk to Our ExpertsSchedule Your Free Consultation