Case Study on Cold Calling and Appointment Setting Services

Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US

The Client

The client is a serial entrepreneur. He is currently catering to multiple businesses in the mortgage, hospitality, and other industries in the US.

Client's Requirement

The client’s exposure to multiple verticals provided him with a huge network of target prospects and the client wanted to further leverage these contacts to take baby steps in the hospitality line of business. The client was looking for a small team of 2 resources to cold call his database and set up appointments with him. The resources needed to have a neutral accent and have prior experience with appointment setting for US clients.

Business Challenge

The client's challenges included -

  • 6-month delay in kick start.
  • 20% dropouts in prospect inquiries
  • 15% decrease in the conversion
  • Challenges faced in resourcing the right fit candidates
  • High Overhead cost
  • Market compression owing to the tumultuous mortgage industry
  • Slow turnaround times

Our Solutions

To address the client’s challenges, we -

  • Deployed assets and qualified resources
  • Leveraged a low-cost offshore unit
  • Leveraged the neutral accents of Filipino resources
  • Implemented business process improvements
  • Coordinated between onshore and offshore teams
  • Addressed the pitch and rebuttals by the QMS team
  • Thoroughly tracked performance metrics

Software Used

We used the Vici Dial software

The Results

The client is extremely pleased with the performance of the team. The specific gains to the client were -

  • 60% increase in the connect ratio
  • 40% reduction in costs
  • 25% decrease in call abandonment
  • Helped improve the overall revenue and profitability by over 30% and move towards a greater ROI

Outsource Cold Calling and Appointment Setting Services to Flatworld Solutions

When it comes to appointment setting and cold calling services, there is no better service provider than us. Being industry leaders in both international and domestic markets, we have more than 18 years of experience in a wide range of cold calling and appointment scheduling services.

Simply get in contact with us for any type of cold calling or appointment setup services, and we'll help you effectively further your business objectives.

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