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Flatworld Provided Email Support Services to an IT & Accounting Firm

Case study on Email Support Services to an IT & Accounting Firm

The Client

The client is a leading IT and accounting company based in Australia. They specialize in providing a series of services including miniaturization, experience design, cryptography, financial security, financial systems, etc.

Client's Requirement

The client was looking for a reliable and efficient email technical support provider for their advanced IT integrated Bluetooth devices. They were doing this for the first time hence they were looking for someone who could handle the queries in the best possible manner and address peak volumes efficiently.

Business Challenges

Our team of email tech support agents had to face a few challenges during the execution of the project. Some of the major challenges faced are listed here -

  1. We had to find the right resources to handle email technical support in the most efficient manner and answer all the queries that came in via Freshdesk.
  2. The client did not provide the training material and also the FAQ rebuttals were not sufficient.
  3. The client wanted someone who could handle peak volume inquiries at a cost-effective price.

Our Solution

Our call center team at Flatworld Solutions devised a systematic plan for the project keeping in mind the challenges and the client's requirements. We on-boarded an experienced team for the email technical support project and provided them with enough training. The client even shared some of their Bluetooth devices for training purposes and also resolved all the FAQ issues which our team had.

The Result

Our team of agents has been able to perform consistently ever since the project has begun. We were able to resolve all the issues that come in through emails in the most efficient manner and within the turnaround time. There has been no escalation from any of the customers so far and the client is extremely delighted with the results. The client has also assured that they will be ramping up the headcount in the coming months.

Outsource Email Support Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing efficient email technical support services and a plethora of other call center services to clients around the globe. We have some of the most trained and experienced agents on board who can take care of all your requirements with ease. We make use of the best and the latest call center tools and technologies to ensure we deliver top-notch email support services.

Are you looking for a cost-effective and efficient email technical support service provider? Then, look no further. Get in touch with us today!

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