CALL CENTER SERVICES Reach out to your target audience in a way they prefer – inbound, outbound, telemarketing, email marketing or chat support
ENGINEERING SERVICES Leverage our engineering expertise across multiple domains – Mechanical, Electrical, Architectural, Civil, and Structural at competitive rates
SOFTWARE DEVELOPMENT Get customized desktop, web, and mobile apps and software application developed for your enterprise, e-Learning or corporate IT training needs
FINANCE & ACCOUNTING Keep your finance and accounting books spick and span with reliable bookkeeping, tax processing, invoice, and cash flow processing services
MORTGAGE SERVICES Best-in-class mortgage support solutions to assist mortgage bankers, brokers, and lenders meet their business goals with 100% data confidentiality
HEALTHCARE BPO Reduce operational costs by ensuring superior service quality in medical billing & coding, pharmacy, transcription, & teleradiology, etc.
CREATIVE SERVICES Make your business visually appealing with enticing videos, animations, designs & artwork and advertise it to a larger audience
DATA ENTRY SERVICES Ensure high levels of accuracy in data entry, data conversion, data processing, data extraction, data indexing, and data analytics services
INSURANCE BPO SERVICES World-class, timely, and cost-effective insurance support to assist insurance carriers and agencies to meet their business goals with 100% data confidentiality
PHOTO
EDITING Get your images enhanced, airbrushed, restored, processed, manipulated, clipped, color corrected or stitched to perfection
DATA
SCIENCE Harness the potential of data science, machine learning, predictive analytics, and cognitive computing for your business growth
RESEARCH & ANALYSIS Get comprehensive research report creation services and PPT creation support for diverse business domains at a reasonable price
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SERVICES

LEGAL PROCESS OUTSOURCING

CUSTOMS BROKERAGE

LOGISTICS SERVICES

TRANSCRIPTION SERVICES

TRANSLATION SERVICES

FINANCE & ACCOUNTING

RESEARCH & ANALYSIS

DATA SCIENCE

MORTGAGE SERVICES

ADDITONAL SERVICES

Flatworld Solutions offers a gamut of services for small, medium & large organizations.
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CALL CENTER SERVICES

Leverage our world-class call center infrastructure to provide turnkey customer support services. Reach out to us to optimize ROI and build your brand value.

15+

years of
experience

2500+

member
strong team

11200+

happy
customers

15+

delivery
centers

Get in touch with us now

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Figure out outsourcing benefits in 24 hours!

Call Center Solutions

In this age of personalization and self-help kiosks, more than 90% of businesses feel the need to update infrastructure to meet heightened customer support expectations. The big question is how to deliver seamless call center customer services at reduced costs. Small businesses must consider budget constraints before installing an in-house setup. Despite having the resources, large companies and MNCs need the support for additional support to deal with several calls. The best way is to outsource call center services to a reliable service provider.

Contact Center Services

Use our contact center services and deep customer analytics to leverage every up-selling and cross-selling opportunity.

Inbound Call Center Services

Hire professionals for real-time tech support, query resolution, and more from our company. Our professionals will provide the best services.

Outbound Call Center Services

Improve outbound call center efficiency to gain better customer insights, increased customer retention, and reduce operational costs.

Telemarketing Services

Our telemarketing services provide the most interactive and personal sale services and create instant rapport with your customers.

Virtual Assistant Services

Our virtual assistants come with unique skills and specializations. We help you create a healthier and more flexible work environment.

Call Center Monitoring Services

We enhance your call center performance and increase the first contact resolution rate by closely monitoring each call quality.

Lead Generation Services

We enable you to convert high-potential leads into high-value customers. Our agents employ the best methods to acquire new customers, thus providing an opportunity to expand your brand.

Customer Support Services

We secure long-term customer relationships for your business by answering questions and resolving queries quickly and effectively.

Technical Support Outsourcing

Resolve your customers' technical issues on time, equip them with product knowledge, and provide pre and post-sales support with our professional services.

CCTV Monitoring

Technological advancements mean that remote monitoring and surveillance is as effective as on-premises monitoring. Make the most of outsourced CCTV monitoring.

Looking for a call center solution for the NEXT CENTURY?

Hire a SUPER-AGENT for your call center !

Call Center Brochure Download

Call Center Services in The Philippines

Flatworld Solutions is a recognized service provider with a luminous presence in 10+ countries. We have global offices in the UK, USA, India, Kenya, Colombia, Philippines, and other locations. Our call centers in the Philippines leverage state-of-the-art infrastructure; they make global outsourcing possible while keeping operational costs to a minimum. Owing to our diverse presence, we deliver top-notch outcomes at cost-effective rates and within the quickest TATs. Avail of our services today to leverage the time-zone advantage.

What We Do in Call Center

Call Center Data Security

Why Outsource Call Center Services to Flatworld Solutions?

We have rich experience in providing call center customer services to global clients. Our agents recommend cost-effective ways to generate new leads, answer customer queries, and help customers solve technical problems. Partner with us now to leverage the following benefits -

Quality Monitoring Our services cross several rounds of scrutiny and quality check before reaching you. We monitor each call and analyze them to improve our contact center services. Also, we conduct extensive internal training to maintain quality.
State-of-the-art infrastructure We offer call center services from the Philippines, India, and 10+ other global locations. Each of our offices is equipped with state-of-the-art infrastructure. We leverage the latest tools and software to deliver impeccable outcomes.
Operational Transparency We allocate dedicated project managers to our clients who keep you updated about project progresses and timelines in real-time. When it comes to pricing too, we offer absolute transparency. So, you can forget about hidden costs or ambiguous terms and conditions while outsourcing call center services to us.  
Complete Data Security We leverage the best security services to ensure absolute data security for our clients. Also, we sign NDA agreements that bind us legally to protect the integrity of your enterprise data. We do not divulge any information to any third party without prior consent.
Low-Cost Advantage Our solutions are cost-effective and strategically priced to help provide custom solutions to clients without budget constraints. We offer flexible pricing models and customized quotations to ensure that all businesses can benefit from our solutions.

Success Stories

More Case Studies

INDUSTRIES WE CATER TO

Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Education
Entertainment
Finance
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Multimedia
Public Sector
Pharmaceutical
Retail & eCommerce
Telecommunications
Insurance
Legal
Real Estate

Client Testimonials

Call Center Customer Testimonial - Imaginarium Solutions Pvt Ltd - Flatworld Solutions

Payal Doshi, Head - Marketing and Communications,
Imaginarium Solutions Pvt Ltd

Call Center Customer Testimonial - Di Develop Inc - Flatword Solutions

Denis Lysenko, CEO,
Di Develop Inc

More Testimonials

Outsource Call Center Services to Flatworld Solutions

We understand that satisfied customers form the core of any great business. Our services help you reach out to your customers 24/7. We professionally handle their queries and resolve any issues quickly. Outsource call center services to us and leverage the following advantages -

Our team comprises talented and multi-lingual contact center agents trained to handle clients from diverse cultures and regions.
We provide 800 answering services, IVR services, virtual receptionist services, and more.
We are committed to working as your partners to help you realize your business goals.
We believe in total transparency and allow our customers to make informed business decisions.

If you have any queries regarding call center services in India and want to know how to start, reach out to our experts anytime.