Call Center Services

Call Center Solutions That Go Beyond the Call of Duty

Transition from routine customer service to truly memorable engagements that reflect your brand's promise through empathy, understanding, and creating memorable experiences. Journey with a partner who understands the art of meaningful conversations.

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Call Center Solutions


In an era marked by personalized touchpoints and DIY solutions, an overwhelming 90% of enterprises recognize the urgency to elevate their support infrastructure. As customer expectations soar, the challenge isn’t merely about fielding calls but delivering impeccable, streamlined call center experiences without inflating costs. While budding businesses grapple with budgetary restrictions for an in-house setup, even the giants and global conglomerates seek added firepower to manage surging interactions.

The quest? Finding a trusted partner to shoulder the responsibility.

Unlock a world where outsourcing your call center services amplifies quality and efficiency.

Inbound Call Center Services

Hire professionals for real-time tech support, query resolution, and more from our company. Our professionals will provide the best services.

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Outbound Call Center Services

Improve outbound call center efficiency to gain better customer insights, increased customer retention, and reduce operational costs.

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Virtual Assistant Services

Our virtual assistants come with unique skills and specializations. We help you create a healthier and more flexible work environment.

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Technical Support Outsourcing

Resolve your customers' technical issues on time, equip them with product knowledge, and provide pre and post-sales support with our professional services.

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Call Center Quality Monitoring

We enhance your call center performance and increase the first contact resolution rate by closely monitoring each call quality.

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Content Moderation Services

Combine advanced algorithms with human expertise to assess user-generated content, fostering safe and engaging platforms.

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CCTV Monitoring Services

Get state-of-the-art technology and the expertise of trained surveillance professionals to secure your premises 24/7.

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Email Support Services

Provide consistent support to your customers that is responsive and personalized with our Email Support Services.

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Live Chat Support Services

Assist, guide, and engage users in real time to transform your visitors into paying customers with our live chat support.

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Telemarketing Services

Our telemarketing services provide the most interactive and personal sale services and create instant rapport with your customers.

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Cold Calling Services

See tangible results and uncover new opportunities for growth by converting prospects into valued customers.

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B2B Lead Generation Services

Get data-driven insights and an extensive network of professionals to fuel your sales pipeline and identify leads primed for conversion.

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Call Center Services in the Philippines

Flatworld Solutions stands as a global leader in call center services, with a strong foothold in over 10 countries, including the UK, USA, India, and Kenya. Our call center in the Philippines is a testament to operational excellence, harnessing state-of-the-art infrastructure. This strategic presence allows us to offer unparalleled services at cost-effective rates, and with swift turn-around times. By partnering with us, you gain the advantage of time zones and the promise of exceptional customer support. Ready to elevate your customer experience? Join us and unlock unparalleled service excellence.

The Flatworld Solution Call Center Corporate Video


Data Security At Flatworld Solutions


Why Outsource Call Center Services to Flatworld Solutions?

Harnessing years of expertise in serving clients worldwide, our adept agents excel in facilitating cost-efficient avenues for lead generation, addressing customer inquiries, and navigating technical difficulties with ease. Step forward with us to unlock these sterling advantages -

Quality Monitoring

Our services cross several rounds of scrutiny and quality check before reaching you. We monitor each call and analyze them to improve our contact center services. Also, we conduct extensive internal training to maintain quality.

State-of-the-art infrastructure

We offer call center services from the Philippines, India, and 10+ other global locations. Each of our offices is equipped with state-of-the-art infrastructure. We leverage the latest tools and software to deliver impeccable outcomes.

Operational Transparency

We allocate dedicated project managers to our clients who keep you updated about project progresses and timelines in real-time. When it comes to pricing too, we offer absolute transparency. So, you can forget about hidden costs or ambiguous terms and conditions while outsourcing call center services to us.

Complete Data Security

We leverage the best security services to ensure absolute data security for our clients. Also, we sign NDA agreements that bind us legally to protect the integrity of your enterprise data. We do not divulge any information to any third party without prior consent.

Low-Cost Advantage

Our solutions are cost-effective and strategically priced to help provide custom solutions to clients without budget constraints. We offer flexible pricing models and customized quotations to ensure that all businesses can benefit from our solutions.

AI-Driven Customer Excellence

Transform your customer service experience into a powerhouse of efficiency and personalization, carving a distinctive edge in your industry. Witness a revolution where every customer interaction is not just a response but a step towards building a futuristic, more connected business landscape.

Industries We Cater To




Customs Brokerage









Information Technology





Retail & eCommerce




Real Estate

The Flatworld Call Center Customer Testimonial

Payal Doshi, Head - Marketing and Communications,
Imaginarium Solutions Pvt Ltd

The Flatworld Call Center Customer Testimonial

Denis Lysenko,
CEO, Di Develop Inc

Outsource Call Center Services to Flatworld Solutions

We understand that satisfied customers form the core of any great business. Our services help you reach out to your customers 24/7. We professionally handle their queries and resolve any issues quickly. Outsource call center services to us and leverage the following advantages -

Our team comprises talented and multi-lingual contact center agents trained to handle clients from diverse cultures and regions.

We provide 800 answering services, IVR services, virtual receptionist services, and more.

We are committed to working as your partners to help you realize your business goals.

We believe in total transparency and allow our customers to make informed business decisions.

If you have any queries regarding call center services in India and want to know how to start, reach out to our experts anytime.

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Avail best-in-class services at affordable rates

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

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