Are you concerned about the rebate program at your organization and looking for rebate processing to optimize customer engagement and experience? If yes, then you are in the right place. We have a gamut of solutions that could streamline your rebate management process on any processing platform. Our team of rebate processing experts can streamline your organization's work process by making the data capture process more systematic, validating the contents, and making sure that the processes orients under rebate compliance regulations.

Flatworld Solutions is a process-driven rebate management partner. For over 22 years years, we’ve delivered validated improvements using Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle methodologies to help clients streamline rebate programs and align with critical business objectives. So, when you are in need of customized rebate processing services that allow you to grow your company's capabilities and streamline marketing and sales objectives, then you must outsource rebate processing services to us.

Rebate Processing Services We Offer

Rebate, which is essentially a deduction, or abatement from the paid amount, is a highly effective sales method that could expand your business. Our rebate operations team applies standardized workflows and Customer Value Add (CVA)-Business Value Add (BVA)-Non-Value Add (NVA) mapping techniques to pinpoint inefficiencies, eliminate manual rework, and ensure rebate compliance. Some of the services that we offer under rebate processing include -

Rebate Data Processing

Rebate Check Printing & Mailing

Address Provisioning

Rebate Order Processing

Rebate Receiving & Sorting

Data Entry

Email Updates to Customer

Rebate Survey & Polling

Back Office Rebate Processing

Laser Printing for Readable Checks

Rebate Premiums Storage

Kit-Making with Rebate Management Programs

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Our Rebate Processing Services Process

Our rebate processing services process is designed to provide the best consultation and support across every stage—from initial data capture to validation and fulfillment. We apply the DMAIC lifecycle to ensure every step meets Critical to Quality (CTQ) standards and compliance protocols.

Rebate form/receipts data entry

Collation and data summarization

Rebate form/emails validation against the business rules

When all the data is collated and summarized the automated software will determine whether the rebate complies with the industry protocols or not

When the rebate is compliant we will help you with the merchandise, transmit records for order fulfillment

In case, the rebate is non-compliant, our team will follow up with the customer and inform them of the rejection reasons

In a similar form-to-order workflow redesign, Flatworld Solutions has achieved a 32.2% reduction in cycle time through Voice of the Customer (VoC)-led improvements and our methodology controls.

Call Center Software we use

Industries We Cater To

We can provide customized rebate processing services to suit the specific requirement of each & every industry/vertical. This includes -

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Entertainment

Healthcare

Legal

Real Estate

E-commerce

Finance

Food

Multimedia

Public Sector

Education

Hospitality

Transportation and Logistics

IT and Technology

Manufacturing

Insurance

Pharmaceutical

Retail & e-Commerce

Telecommunications

Benefits of Outsourcing Rebate Processing Services to FWS

Flatworld Solutions, one of the prominent rebate management and rebate processing company has around 20 years of experience in offering rebate processing services. Some of the benefits of outsourcing rebate processing to us are -

Flexible Pricing Options

When you have a tight budget and lack the required resource capability to carry out the rebate processing, do not worry. Our rebate processing services come with a flexible pricing model, which are based on a few factors, such as shift coverage, project duration, geography, etc.

100% Information Security

Flatworld Solutions is an ISO/IEC 27001:2022 certified rebate management and rebate processing company. We are capable to protect your business records from any unwarranted interruptions. Our offices, delivery centers, and systems are secure and can safeguard your data from any safety mishap.

State-of-the-art Infrastructure

Our rebate processing support executives have access to state-of-the-art infrastructure, systems, and technologies to deliver their services within the stipulated time. All our workstations are equipped with FM200 fire prevention, and protection system, Telco-grade data center, multi-levels of redundancy for local connectivity, etc.

High Quality

Our service quality is governed by Lean Six Sigma methodology, delivering statistically validated improvements. A prior rebate compliance project, conducted under the DMAIC framework, resulted in a 30% reduction in documentation errors, without requiring additional headcount.

Operational Transparency

At Flatworld Solutions, we maintain operational transparency through documented CTQs, audit-ready dashboards, and control-phase validation, all of which are aligned with our Sigma governance models.

Built-in CRM

We have a built-in CRM that helps us manage the customer contact info, follow-up with the leads, track the project progress, etc. for all the support services.

Multilingual Language Support

We have a gamut of rebate processing representatives who are fluent in multiple languages. They can communicate with you or your customer in the preferred language.

24/7 Availability

Our team of rebate processing agents is available 24 hours a day/7 day a week. This enables them to respond quickly and provide immediate support.

Experienced Team

We have a comprehensive hiring process to attract, hire, and train the best support executives. At FWS, the total number of call center executives exceeds 200 in capacity and our combined management experience surpasses 100+ man-years. So, when you outsource rebate processing services to us, you will get the best rebate processing services.

Comprehensive Weekly / Monthly Report

Our reporting structures are built around CTQ tracking and VoC feedback loops, enabling clients to identify NVA steps and take corrective action across sales and marketing functions.

Options to Scale-up

We scale up our services when your business requirements increase. Our rebate processing services can expand your business and nurture your brand, with no extra expenditure needed to recruit resources or create room for establishing new infrastructure.

Client Success Stories

Flatworld Solutions Helped Healthcare Consultants in Berlin with Inbound Call Center Support Services

Read the case study to know how FWS' experts provided inbound call center services that helped the client's back-end teams coordinate patients in real-time.

Flatworld Solutions Assisted a Leading Home Décor Manufacturer with Ticketing and Email Support Services

Learn how FWS provides skilled agents to meet the needs of leading home furnishing product manufacturer with ticketing and email support.

Client Testimonials

From initial conversations right through the functional application, Flatworld and their team have earned our respect and praise.

Vice President, Electrical Solutions Provider, ON, Canada

More Testimonials

Outsource Rebate Processing Services to Flatworld Solutions

Flatworld Solutions, a pioneer rebate management, and rebate processing company provides rebate processing services, telemarketing, cold calling, outbound call center services, and a gamut of other call center services to its global clientele. Our rebate processing support executives can help you optimize the marketing approach of your rebate management process.

At FWS, we don’t just process rebates—we execute standardized, scalable rebate operations that strengthen customer relationships and drive measurable business value. Let’s explore how a Lean Six Sigma–aligned rebate framework can optimize your outcomes.