Flatworld's Provided Customer Support to Educate & File Taxation During the Session

Case Study on Customer Support for Taxation

The Client

One of our existing customers who has been experiencing our support and service for the last six months was so happy that he went an extra mile by convincing one of his colleagues from the same industry to acquire support from FWS.

Client's Requirement

The client wanted to respond to customers and help them understand the taxation details and help them file their taxation during this session.

Business Challenge

The client could not educate their customers by individually reviewing their tax bracket as they lacked scalable bandwidth. They needed an expert solution that didn't require hiring new agents on a full-time basis.

FWS' Solution

Our operations team along with complete support from the client firstly onboarded the required candidates within 3 working days and were able to establish proof of confidence, this quick response, and quality of support were applauded by the client.

Key Responsibilities:

  • Maintaining accurate information collected from each client.
  • Addressing all customer queries and confirming their request by sharing an email.

The Result

The client has expressed his confidence and is overwhelmed by the performance showcased by the team and has promised his intent to grow the team size.

Outsource Customer Support Services to Flatworld Solutions

At Flatworld, we work with the client to understand their stumbling blocks from their perspective. This gives us the direction on what the client needs and how best to address their concerns. We are well-equipped to address challenges that small businesses face during support calls and provide ways to overcome the difficulty. Being at the heart of the Call Center industry for the last 17 years, we have had the opportunity to see various challenges that have vexed small and big businesses alike. With better governance, we deal with any call center issues with spirit and professionalism.

If you have the same pressing issues faced by the client in this success story, give us a nudge and we'll get in touch with you and help getting started.

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