Telemarketing Services

Is operational rigidity preventing you from augmenting your existing customer relationships? Are you unable to meet your sales goals due to unanticipated glitches? Then it is time you try outsourced telemarketing services. As a pioneer in outsourced solutions, we deliver Service Level Agreement (SLA)-compliant telemarketing support that improves lead quality and closes revenue gaps.

Our inbound and outbound services are structured under a Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle, focusing on CTQ-aligned lead generation and conversion. Outsourcing to us provides you with actionable insights into customer Voice of the Customer (VoC) gaps, unmet needs, and satisfaction trends. Our solutions are validated to improve customer relationships using measurable, VoC-to-CTQ mapped interventions.

Telemarketing Services We Offer

Whether you are struggling to generate quality leads, acquire new customers, or boost sales, our strategic telemarketing approach is devised to help you accomplish your goals. Build lasting relationships and deliver value with our customized services, which include -

B2B Telemarketing Services

We help companies get the most out of B2B telemarketing by helping them market their products and services. We also provide support services to their clients and assist them with appointment settings or bookings. We offer lead generation, qualification, and event promotion, designed under documented workflows and informed by customer input.

Cold Calling Services

We have the required skills and expertise to provide you with quality cold calling services. We use advanced dialer technology and conversion analytics to drive acquisition and optimize resource utilization. We can also help clients build healthy, long-term relationships with our excellent communication skills.

Real Estate Cold Calling Services

Real estate cold calling services require highly experienced and skilled resources who can conduct sensible conversations with potential prospects of the properties. We utilize Customer Relationship Management (CRM) integrations, data enrichment, and client feedback alignment to help real estate clients optimize their conversion rates.

B2B Cold Calling Services

We provide our clients with well-planned and strategic B2B cold calling services which will help them to acquire and attract new customers in a quick time. We understand the target audience thoroughly and our experienced professionals ensure that we deliver only the best quality B2B cold calling services.

Insurance Telemarketing Services

We offer compliant, process-governed telemarketing for insurance agencies and independent agents. Our professional telemarketers reach out to your leads and then make the initial prospecting calls. They then filter out the ones that are unlikely to close and provide you with a list of "warm" leads that you can then pursue to increase your chances of converting.

B2B Telesales Services

We'll call up your contact list and conduct telephone campaigns to grow your brand and improve product sales. Our telesales workflows reduce Non-Value-Added (NVA) steps and ensure products are pitched to pre-qualified and segmented leads.

Cold Canvassing Services

We deliver lead generation services that prioritize funnel progression, lead scoring, and follow-through to ensure a seamless closure. Our trained resources generate quality sales appointments to take your relationships further. With strategies that are solely focused on closing sales, we offer customized solutions that precisely cater to your needs.

Telemarketing Lead Generation Services

Identify quality leads that can be easily pushed down your sales funnel and close maximum sales with our telemarketing lead generation solutions. Our resources are qualified to analyze your target demographic and devise suitable strategies to intrigue them and pitch your offerings.

B2C Cold Calling Services

We have some of the best call center executives and B2C cold calling experts on board who can cater to any of your needs with ease. Sales scripts are VoC-tested, with built-in CTQ checkpoints, which improve engagement and callback success rates.

Teleprospecting Services

We provide comprehensive teleprospecting services to help our clients find potential buyers for their products/services. Finding prospective buyers is easier said than done, but our expert teleprospectors make this easy for you by bringing their years of experience to the table when you outsource your teleprospecting services to us.

Telesales Customer Acquisition

Our experienced telesales team engages inbound traffic with tailored value propositions aligned to your conversion goals. We promote your products or services and cross-sell, given the opportunity to serve customers. We use content strategy to take collaboration to the next level so you can court customers who are most likely to buy rather than speculating their intent in each qualifying stage.

Telemarketing Consulting Services

We provide proficient telemarketing consulting services. Our services include an on-site analysis, audits on performance, reporting specifications, scripting analysis, and more. Our team of telemarketing experts can efficiently develop customized telemarketing scripts and provide call center benchmarking services, training modules, and more. Outsource telemarketing consulting services to us and benefit from our cost-effective and competent services.

List Marketing Services

We can provide your organization with efficient list marketing services. We can offer telemarketing lists and direct marketing list services. The marketing lists that we create include details, such as zip code, state, city, income, job description, and credit card details amongst others. To ensure that your mailing services are effective, we can also offer national change of address services.

When clients approach us for inbound telemarketing, we begin with a structured discovery process to define CTQs, customer feedback, and inputs. Following the analysis, we propose a customized, SLA-backed solution designed to optimize inbound handling and cost efficiency.

Our wide range of inbound services includes dealer locator services, market research surveys, 3rd party verification services, lead generation services, direct response services, order taking services, opinion surveys, up-selling/cross-selling services, catalog sales services, membership application services, answering services, insurance claims services, and inquiry services.

Outbound Telemarketing Services

We qualify leads, build database lists, evaluate the concurrency of databases, and suggest other effective marketing strategies. Our outbound center uses AI-augmented dialing platforms and analytics to improve contact rates and reduce NVA activities.

At Flatworld Solutions, we offer comprehensive outbound services, encompassing appointment setting, cold canvassing, and Customer Satisfaction Score (CSAT) surveys. All our services are structured under Lean Six Sigma to ensure predictable results and reduce cycle time.

Our Approach to Telemarketing Services

Our quick and efficient telemarketing support involves the following steps -

Analyze your marketing requirements

Devise a suitable telemarketing campaign

Reach out to your target audience

Measure the campaign response

Monitor and optimize telemarketing support

Call Center Software we use

Industries We Serve

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

What Makes Us the Preferred Telemarketing Service Provider?

We function as an extension of our client's team and dedicate the resources required to deliver the results. This proven collaboration model has led to a 48.58% improvement in service quality for past clients using our methodological control phase. Here are some of the factors that set our telemarketing outsourcing services apart -

Extensive Industry Experience

We serve businesses across multiple industries, such as telecom, information technology, government agencies, and debt reduction organizations amongst others.

Technology-powered Solutions

We use digital call tracking, analytics dashboards, Quality Analysis (QA) scorecards, and structured productivity benchmarks to maximize campaign impact.

Skilled Workforce

Our professional offshore telemarketing team is equipped to deliver customized services. our agents strike highly interactive conversations with your prospects and convert them into your paying customers.

Domain Expertise

As an established telemarketing service provider, we have a competent approach to telemarketing. This allows us to consistently meet the unique SLA and compliance demands of global customers.

Additional Services You Can Benefit From

Contact Center Services

Provide the best experience to your customers without the hassle of excess operational overhead.

Inbound Call Center Services

Capture every opportunity and foster superior relationships with your customers with our customized services.

Outbound Call Center Services

Maximize your reach and make the right sales pitch with professional outbound call center services.

Virtual Assistant Services

Delegate all your administrative tasks to our virtual assistants and focus on the things that matter.

Call Center Monitoring Support

Monitor your call center to analyze agent behavior and improve your customer service.

Lead Generation Services

Generate qualified leads that convert into paying customers with our lead generation services.

Client Success Stories

Flatworld Provided Tele-marketing Services to a Leading Insurance Firm

A leading insurance firm was looking for a reliable tele-marketing service providing company. Our team at FWS provided them with the required services.

Client Testimonials

I have been using Flatworld Solutions for the telemarketing service for the past few months, and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced, and have done exactly what we've asked of them.

Spokesperson, Travel solutions company in London

More Testimonials

Leverage Our Telemarketing Outsourcing Services to Leapfrog Your Competitors

We are a reputed telemarketing services company with 20 years of industry experience. We assess your goals, align campaign key performance indicators (KPIs), and deploy trained professionals supported by SLA-governed workflows. Our services aim to -

Generate quality leads that convert

Boost customer acquisition

Increase your sales significantly

Build long-term customer relationships and enhance bottom-line impact using data-driven, relationship-first outreach.

FAQs

Flatworld Solutions has worked with thousands of clients over the last two decades. Our aim is to comprehensively understand your requirements and goals and ensure our telemarketing strategies are aligned with them. We also leverage the latest technologies to enhance efficiency and improve results.

Telemarketing services help foster one-on-one interactions and improve customer engagement. Speaking directly to the customer allows agents to gain insights into specific pain points, address concerns quickly, and offer sales pitches that are tailored to their needs. This approach helps increase sales conversions.

Industries that place a lot of importance on personal interactions with customers benefit the most from telemarketing services. Sectors include finance, healthcare, technology, education, real estate, SaaS, and B2C retail.

Flatworld Solutions ensures that all telemarketing agents undergo rigorous training communication skills, product knowledge, customer psychology and sales techniques. In addition, we find it important to train agents on any new updates, the latest technology and tools as well as align them with changes in processes. This ensures that your customers receive nothing short of the best experience.

Yes, every business has specific needs, and of course, the goals you have set for your business are likely to be different from others. We follow a discovery → diagnosis → delivery cycle to align strategies with what truly drives your customer engagement success.