Is operational rigidity preventing you from augmenting your existing customer relationships? Are you unable to meet your sales goals due to unanticipated glitches? Then it is time you try outsourced telemarketing services. As a pioneer in outsourced solutions, we deliver Service Level Agreement (SLA)-compliant telemarketing support that improves lead quality and closes revenue gaps.
Our inbound and outbound services are structured under a Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle, focusing on CTQ-aligned lead generation and conversion. Outsourcing to us provides you with actionable insights into customer Voice of the Customer (VoC) gaps, unmet needs, and satisfaction trends. Our solutions are validated to improve customer relationships using measurable, VoC-to-CTQ mapped interventions.
Telemarketing Services We Offer
Whether you are struggling to generate quality leads, acquire new customers, or boost sales, our strategic telemarketing approach is devised to help you accomplish your goals. Build lasting relationships and deliver value with our customized services, which include -
B2B Telemarketing Services
We help companies get the most out of B2B telemarketing by helping them market their products and services. We also provide support services to their clients and assist them with appointment settings or bookings. We offer lead generation, qualification, and event promotion, designed under documented workflows and informed by customer input.
Cold Calling Services
We have the required skills and expertise to provide you with quality cold calling services. We use advanced dialer technology and conversion analytics to drive acquisition and optimize resource utilization. We can also help clients build healthy, long-term relationships with our excellent communication skills.
Real Estate Cold Calling Services
Real estate cold calling services require highly experienced and skilled resources who can conduct sensible conversations with potential prospects of the properties. We utilize Customer Relationship Management (CRM) integrations, data enrichment, and client feedback alignment to help real estate clients optimize their conversion rates.
B2B Cold Calling Services
We provide our clients with well-planned and strategic B2B cold calling services which will help them to acquire and attract new customers in a quick time. We understand the target audience thoroughly and our experienced professionals ensure that we deliver only the best quality B2B cold calling services.
Insurance Telemarketing Services
We offer compliant, process-governed telemarketing for insurance agencies and independent agents. Our professional telemarketers reach out to your leads and then make the initial prospecting calls. They then filter out the ones that are unlikely to close and provide you with a list of "warm" leads that you can then pursue to increase your chances of converting.
B2B Telesales Services
We'll call up your contact list and conduct telephone campaigns to grow your brand and improve product sales. Our telesales workflows reduce Non-Value-Added (NVA) steps and ensure products are pitched to pre-qualified and segmented leads.
Cold Canvassing Services
We deliver lead generation services that prioritize funnel progression, lead scoring, and follow-through to ensure a seamless closure. Our trained resources generate quality sales appointments to take your relationships further. With strategies that are solely focused on closing sales, we offer customized solutions that precisely cater to your needs.
Telemarketing Lead Generation Services
Identify quality leads that can be easily pushed down your sales funnel and close maximum sales with our telemarketing lead generation solutions. Our resources are qualified to analyze your target demographic and devise suitable strategies to intrigue them and pitch your offerings.
B2C Cold Calling Services
We have some of the best call center executives and B2C cold calling experts on board who can cater to any of your needs with ease. Sales scripts are VoC-tested, with built-in CTQ checkpoints, which improve engagement and callback success rates.
Teleprospecting Services
We provide comprehensive teleprospecting services to help our clients find potential buyers for their products/services. Finding prospective buyers is easier said than done, but our expert teleprospectors make this easy for you by bringing their years of experience to the table when you outsource your teleprospecting services to us.
Telesales Customer Acquisition
Our experienced telesales team engages inbound traffic with tailored value propositions aligned to your conversion goals. We promote your products or services and cross-sell, given the opportunity to serve customers. We use content strategy to take collaboration to the next level so you can court customers who are most likely to buy rather than speculating their intent in each qualifying stage.
Telemarketing Consulting Services
We provide proficient telemarketing consulting services. Our services include an on-site analysis, audits on performance, reporting specifications, scripting analysis, and more. Our team of telemarketing experts can efficiently develop customized telemarketing scripts and provide call center benchmarking services, training modules, and more. Outsource telemarketing consulting services to us and benefit from our cost-effective and competent services.
List Marketing Services
We can provide your organization with efficient list marketing services. We can offer telemarketing lists and direct marketing list services. The marketing lists that we create include details, such as zip code, state, city, income, job description, and credit card details amongst others. To ensure that your mailing services are effective, we can also offer national change of address services.
When clients approach us for inbound telemarketing, we begin with a structured discovery process to define CTQs, customer feedback, and inputs. Following the analysis, we propose a customized, SLA-backed solution designed to optimize inbound handling and cost efficiency.
Our wide range of inbound services includes dealer locator services, market research surveys, 3rd party verification services, lead generation services, direct response services, order taking services, opinion surveys, up-selling/cross-selling services, catalog sales services, membership application services, answering services, insurance claims services, and inquiry services.
Outbound Telemarketing Services
We qualify leads, build database lists, evaluate the concurrency of databases, and suggest other effective marketing strategies. Our outbound center uses AI-augmented dialing platforms and analytics to improve contact rates and reduce NVA activities.
At Flatworld Solutions, we offer comprehensive outbound services, encompassing appointment setting, cold canvassing, and Customer Satisfaction Score (CSAT) surveys. All our services are structured under Lean Six Sigma to ensure predictable results and reduce cycle time.
Our Approach to Telemarketing Services
Our quick and efficient telemarketing support involves the following steps -
Analyze your marketing requirements
Devise a suitable telemarketing campaign
Reach out to your target audience
Measure the campaign response
Monitor and optimize telemarketing support
Call Center Software we use
Industries We Serve
Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Education
Entertainment
Finance
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Multimedia
Public Sector
Pharmaceutical
Retail & e-Commerce
Telecommunications
Insurance
Legal
Real Estate
What Makes Us the Preferred Telemarketing Service Provider?
We function as an extension of our client's team and dedicate the resources required to deliver the results. This proven collaboration model has led to a 48.58% improvement in service quality for past clients using our methodological control phase. Here are some of the factors that set our telemarketing outsourcing services apart -
Extensive Industry Experience
We serve businesses across multiple industries, such as telecom, information technology, government agencies, and debt reduction organizations amongst others.
Technology-powered Solutions
We use digital call tracking, analytics dashboards, Quality Analysis (QA) scorecards, and structured productivity benchmarks to maximize campaign impact.
Skilled Workforce
Our professional offshore telemarketing team is equipped to deliver customized services. our agents strike highly interactive conversations with your prospects and convert them into your paying customers.
Domain Expertise
As an established telemarketing service provider, we have a competent approach to telemarketing. This allows us to consistently meet the unique SLA and compliance demands of global customers.
Additional Services You Can Benefit From
Provide the best experience to your customers without the hassle of excess operational overhead.
Capture every opportunity and foster superior relationships with your customers with our customized services.
Maximize your reach and make the right sales pitch with professional outbound call center services.
Delegate all your administrative tasks to our virtual assistants and focus on the things that matter.
Monitor your call center to analyze agent behavior and improve your customer service.
Generate qualified leads that convert into paying customers with our lead generation services.
Leverage Our Telemarketing Outsourcing Services to Leapfrog Your Competitors
We are a reputed telemarketing services company with 20 years of industry experience. We assess your goals, align campaign key performance indicators (KPIs), and deploy trained professionals supported by SLA-governed workflows. Our services aim to -
Generate quality leads that convert
Boost customer acquisition
Increase your sales significantly
Build long-term customer relationships and enhance bottom-line impact using data-driven, relationship-first outreach.
Contact UsFAQs
Recognized by Clutch: Our Top Badges
Avail best-in-class services at affordable rates
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077