The Client

With over 30 years of experience in the franchisee business, our client has established themselves as a trusted advisor. They specialize in providing expert guidance and connections to individuals and groups seeking franchising and business ownership opportunities. Their comprehensive services encompass advising on franchise options, connecting clients with franchisors, and offering recommendations on lenders, legal representation, and vendors.

The Requirement

Seeking to optimize their lead generation efforts and increase appointment setting, the client had a specific need for a dedicated resource to cold call their extensive database. The goal was to schedule appointments with potential clients, ultimately increasing conversion rates and driving business growth.

The Challenges

The client faced various challenges in their business operations that hindered their growth potential. Finding the right resources for effective lead generation proved to be a struggle. These formidable challenges led to several setbacks for the client, including -

High overhead costs impacting profitability.
Market compression due to the tumultuous mortgage industry.
Slow turnaround times affecting business growth.
6-month delay in kick-starting new initiatives.
20% drop in prospect inquiries.
15% decrease in conversion rates.

Our Solutions

To address the client's challenges and enable their business to thrive, we developed a strategic approach tailored to their unique requirements. This included -

Deploying qualified offshore resources for lead generation.
Implementing business process improvements for enhanced efficiency.
Seamless coordination between onshore and offshore teams.
Utilizing Vici Dial software for effective call management.

The Outcome

Our partnership with the client resulted in significant gains for their business. Powered by a proactive mindset, our diligent agents played a crucial role in boosting revenue and achieving exceptional success for the client. Our project outcomes included the following -

60% increase in connect ratio, indicating improved engagement.
40% reduction in costs through offshore resource utilization.
25% decrease in call abandonment, improving customer satisfaction.
Remarkable 30% improvement in revenue and profitability.
Higher return on investment (ROI) for the client.

Conclusion

We bring unparalleled expertise by deploying our highly qualified and skilled resources, ensuring a seamless and efficient lead-generation process. Our adept agents possess the insight to connect with potential clients, generating high-quality leads that fuel your business growth. Our meticulous approach ensures that each step is optimized for maximum efficiency, leading to increased productivity and reduced turnaround times. Leveraging our expertise in offshore operations, we offer a cost-effective solution that delivers outstanding results. Outsourcing to us enables you to access specialized skills without the overhead costs of maintaining an in-house team, providing you with significant cost savings.

Partner with us to achieve a remarkable boost in revenue and a higher return on investment in your business.