Natural disasters, system outages, cyber incidents, and geopolitical disruptions are non-controllable risks that can severely impact contact center operations. But the impact is manageable with a robust, proactive disaster recovery plan. We can ensure the continuity of your business with our call center disaster recovery services.

At Flatworld Solutions, we offer Lean Six Sigma-driven Call Center Disaster Recovery (DR) services built on Lean principles and operational continuity planning. Our DR framework ensures that your customer support operations continue with minimal downtime, preserving your brand reputation and customer trust, even during a crisis.

Flatworld's call center disaster recovery services

Our DR services are structured to align with your critical-to-quality (CTQ) factors: response time, uptime, continuity, and regulatory compliance.

Site level disaster recovery services

Disaster recovery at the site level is when there are more seats than the currently running process in the same facility that is reserved for the company and cannot be used for any other purpose.

State level disaster recovery services

Disaster recovery at the state level is the provision of additional seats in the same city or state.

National level disaster recovery services

Disaster recovery at the national level is additional reserved seats in a different state or city.

Operations disaster recovery services

Disaster recovery based on operations includes the maintenance of disaster recovery centers.

Geography disaster recovery services

Disaster recovery based on geography can be based at the site, state or country level.

Cold Disaster Recovery Services

Cold call center disaster recovery plans include a second functioning center. If due to some reason one center closes down, operations can be shifted to the second functioning center in the other city. Computers can be set up and the WAN link redirected.

Warm Disaster Recovery Services

Warm call center disaster recovery plans have computers set up, along with furniture and cabling. In case of an emergency, the necessary applications can be installed and the WAN link redirected, and this takes up to 24 hours.

Hot Disaster Recovery Services

Hot call center disaster recovery proves to be the costliest but most prepared choice. This is an online center ready for agents to move in incase of an emergency. Hot DR is the availability of two functioning centers in different cities with additional provisions to accommodate more if the need may arise. With Hot DR even if one call center has to close, operations need not be affected as agents can be transferred to the second functioning center where the traffic can be redirected.

Call Center Software we use

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What are the possible disasters that can affect organizations?

Flatworld Solutions has 19+ years of global experience designing business continuity plans (BCPs) for organisations across industries. By partnering with us, you get a DR solution that’s tested, measurable, and scalable. Four broad categories of threats can be classified into -

Natural Calamities

Accidents

Armed conflicts

Terrorism

Why use call center disaster recovery services?

Earlier, call center disaster recovery plans primarily dealt with replacing a damaged or inaccessible mainframe with compatible hardware. Today, call center disaster recovery services has come to mean the ability of an organization to restart its operations after a disaster. Flatworld's call center disaster recovery services can give you a back-up that resembles and performs like the primary process.

Why outsource call center disaster recovery services to Flatworld?

Flatworld has been an active player in the outsourcing industry for over 20 years now and has gained varied experience. Outsourcing to us will leave help you maintain your business continuity. Without the right expertise and knowledge a disaster recovery plan would be meaningless. With a competent team in place, the first step to ultimate protection is taken. Read about the call center disaster recovery services we provided for a large Insurance company.

Outsource to Flatworld and get access to the following -

Cost-effective services

99.99% reliable disaster recovery services

Leased lines

Network connectivity

Trained technical personnel

Data security and infrastructure reliability

Flatworld’s lean six sigma-driven Call Center Disaster Recovery Services help you stay operational, compliant, and customer-centric in any scenario. From basic cold backup to full-scale hot site mirroring, we have the infrastructure, expertise, and process maturity to keep your business running, no matter what.

Talk to our experts today to configure a DR plan that aligns with your business-critical operations, RTO targets, and customer Service Level Agreements (SLAs).