Call Center Disaster Recovery Services
Situations such as natural calamities, holocausts, technical snags, software hang-ups and unforeseen interruptions maybe out of your control. Choosing a reliable call center disaster services plan or business continuity plan can ensure that your business does not come to a standstill. We can ensure the continuity of your business with our call center disaster recovery services.
Flatworld's call center disaster recovery service removes those unpredictable factors that threaten your ability to provide uninterrupted critical services to your customers. After thoroughly understanding your business requirements, we will provide you with a business continuity plan that would ensure that disasters don't affect you and your customers.
Flatworld's call center disaster recovery services
Site level disaster recovery services
Disaster recovery at the site level is when there are more seats than the currently running process in the same facility that is reserved for the company and cannot be used for any other purpose.
State level disaster recovery services
Disaster recovery at the state level is the provision of additional seats in the same city or state.
National level disaster recovery services
Disaster recovery at the national level is additional reserved seats in a different state or city.
Operations disaster recovery services
Disaster recovery based on operations includes the maintenance of disaster recovery centers.
Geography disaster recovery services
Disaster recovery based on geography can be based at the site, state or country level.
Cold Disaster Recovery Services
Cold call center disaster recovery plans include a second functioning center. If due to some reason one center closes down, operations can be shifted to the second functioning center in the other city. Computers can be set up and the WAN link redirected.
Warm Disaster Recovery Services
Warm call center disaster recovery plans has computers set up along with furniture and cabling. In case of an emergency the necessary applications can be installed and the WAN link redirected and this takes up to 24 hours.
Hot Disaster Recovery Services
Hot call center disaster recovery proves to be the costliest but most prepared choice. This is an online center ready for agents to move in incase of an emergency. Hot DR is the availability of two functioning centers in different cities with additional provisions to accommodate more if the need may arise. With Hot DR even if one call center has to close, operations need not be affected as agents can be transferred to the second functioning center where the traffic can be redirected.
Call Center Software we use
Our Call Center Portfolio
Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.
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What are the possible disasters that can affect organizations?
There are call center disaster recovery plans designed for any unforeseen interruption that could detour the smooth flow of business. There are four broad categories of threats that can be classified into -
Natural Calamities
Accidents
Armed conflicts
Terrorism
Why use call center disaster recovery services?
Earlier, call center disaster recovery plans primarily dealt with replacing a damaged or inaccessible mainframe with compatible hardware. Today, call center disaster recovery services has come to mean the ability of an organization to restart its operations after a disaster. Flatworld's call center disaster recovery services can give you a back-up that resembles and performs like the primary process.
Why outsource call center disaster recovery services to Flatworld?
Flatworld has been an active player in the outsourcing industry for over 20 years now and has gained varied experience. Outsourcing to us will leave help you maintain your business continuity. Without the right expertise and knowledge a disaster recovery plan would be meaningless. With a competent team in place, the first step to ultimate protection is taken. Read about the call center disaster recovery services we provided for a large Insurance company.
Outsource to Flatworld and get access to the following -
Cost-effective services
99.99% reliable disaster recovery services
Leased lines
Network connectivity
Trained technical personnel
Data security and infrastructure reliability
Outsource to Flatworld and ensure that your business does not get affected by disasters.
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077