FLATWORLD SOLUTIONS IS AN ISO CERTIFIED ORGANIZATION

COMPLIANCE WITH ISO 9001:2015 QUALITY STANDARDS

Flatworld Solutions is an ISO 9001:2015 certified organization, and all our IT-enabled solutions and services in the BPO and KPO domain comply to it.

This certification stamps our commitment to consistently meet and excel clients' requirements by delivering high-quality products and services.

Additionally, it provides credibility to our management's commitment and motivation to follow standard process approach for constant improvement and build quality management principles with a strong focus to customers.

COMPLIANCE WITH ISO/IEC 27001:2013 INFORMATION SECURITY MANAGEMENT SYSTEMS

Flatworld is now certified ISO/IEC 27001:2013 for our IT & ITES services including Business Consulting, Technology Solutions, Software Development, Online Marketing, and Business Outsourcing Services, such as Mortgage, Call Center and Healthcare.

As a technology services outsourcing company, we believe in keeping information assets secure under all circumstances and take stringent measures to ensure the same. ISMS certification justifies the belief entrusted on us by our clients pertaining to the security of their intellectual property, employee details, financial information, or any other information entrusted on us.

ISMS certification hallmarks the fact that the people, processes, and the IT systems in Flatworld Solutions conform to the standard risk management process prescribed by AIAO-BAR and follows a systematic approach to managing sensitive client information.

Why Did We Opt for ISO Certification?

As an international services company, we receive work from all over the world. One of our regular challenges was to ensure optimum quality levels - for a million pictures a year, or 10 million records entered monthly, for example. How could "good intentions" convert to "good quality"? How would our people and processes meet the increasingly stringent standards of the international outsourcing business?

Even as Flatworld Solutions grew over the years, we constantly delivered consistent quality that met exacting standards. Before the size of our operations started getting unwieldy, we decided to implement processes that would prevent any lapses in quality. An idea to formalize "Quality at Every Stage" was born a year ago: Every project, every document and every methodology was rigorously tested and reviewed across our operational services.

We found things that could be changed to ensure better quality control and scalability, things that could be done (or processed) differently to ensure speedier delivery, and areas where accountability could be improved. Thus, we went through an 8 month-long learning curve, refreshing for its focus on metrics, and satisfying, in a sense, for impregnating quality consciousness across the board.

Across all our centers of operation, we increased quality consciousness and adherence in leaps and bounds. Every designer, operator, and engineer knows what to do, how to do it and when to do it - there are no assumptions, because everything is documented in pre-approved formats. These formats include dual-level screening, following which highly optimized workflow dynamics are passed on to operational centers. Every delivery is screened against a pre-agreed checklist to ensure adherence to quality targets right from square one.

Some of the objectives that were set out as part of our ISO quality drive, and now form a part of our operational Bible, are -

  • 99% Quality attainment
  • 99% Turnaround Time achievement
  • 4-hour Escalation Resolution at management level
  • Client Access to Error Reports on a per-project or monthly basis
  • 99.5% System Uptime, including internet lines
  • 3 Hours of Specialized Training each month for every employee
  • Less than 4% attrition in Human Resources
  • ISO compliant risk management process
  • Complete security of security of employee details, financial information, intellectual property, or any other third-party entrusted information

Today, Flatworld has embraced these objectives at the heart of our business. It is our endeavor to ensure that every file, every design, every report, and every call follows a process, a methodology, and a system that exudes Quality. This ensures better economics for you as a customer, for we offer you these quality improvements at no extra cost.

Flatworld Solutions' ISO 9001:2015 certification affirms our commitment to continual improvement and our motivation to serve and further our Customer's interests, while spearheading quality consciousness across all our services. Additionally, we are GDPR compliant ISO/IEC 27001:2013 Certified, which ensures that each and every information you entrust to us is secure and dealt with complete confidentiality.

Inquire with us to find out how we can design a Quality process for your project and enhance the profitability of your business.

Welcome to the World of Possibilities. The World of Flatworld Solutions.