Our inbound contact center solutions primarily focus on maximizing the reach and profits of our customers. Our inbound contact center services are based on superior product and industry knowledge garnered over the years of experience that we possess in the offshore call center services industry. Our experience in inbound call center solutions enables us to meet the requirements of our clients with ease.

We are a leading inbound call center service provider with extensive experience in providing inbound contact center services to global customers in varied industries, such as travel & hospitality, real estate, airlines, eCommerce, retail, banking, and more. Outsource inbound call center services to us and benefit from strategic inbound call services that help you attain your business objectives and stay ahead of the competition.

Inbound Call Center Solutions We Offer

We are a leading inbound call center company of global repute. Our inbound call center solutions include -

Phone Answering Services

We provide customized and world-class phone answering services that can help you manage all customer queries in the most efficient manner.
Medical Answering Services

If you are part of the medical industry and are looking for a service provider that can provide accurate answering services for medical queries, you are in the right place.
Order Taking Services

We have agents with significant experience in taking orders over the phone, email, chat, or social media. We will ensure that your customers are served in the best way.
Real Estate Call Answering Services

We have been providing call answering services for the real estate sector for more than 19 years. Whatever be your requirement, our agents are at hand to provide stellar experiences to your customers.
More Services
- 800 Answering Services
- Phone Answering Services
- Reservation Booking Services
- Up selling and Cross selling Services
- Claims Processing Services
- Product Information Request Services
- Billing Queries Services
- Interactive Voice Response (IVR) Services
- Virtual Receptionist Services
- Inquiry Handling Services
- Product Recall Management Services
- Rebate Processing Services
- Omnichannel Contact Center Services
- Consumer Response Services
- Click to Talk Support Services
- After-hours Call Center Services
- Inbound Sales Services
- Sales Management Services
- Hotline Services
- Sales Closure Services
- Subscription Services
- Order Entry Services
- Scheduling Sales Demos Services
- Event Scheduling Services
- Directory Inquiry Services
- Payment Collection Services
- Charge Back Handling Services
- Real Time Inventory Status Services
- Ticketing Sales Subscription Services
- Insurance Claims Processing Services
- Job Dispatch Services
- Warranty Registration Services
- Registration of Event and Trade Show Participants Prospects Services

Our Inbound Call Center Outsourcing Process

Gather customer information and record the challenges faced by the caller

Evaluate customer request and direct customer to the right agent, where necessary

Plan the next course of action to implement the solution

Seek customer feedback to drive constant improvement and enhance the quality of our customer service

Call Center Software we use

Industries We Cater To

We have the required experience and skills to work with clients from different industries and verticals. Some of the key industries we cater to include, but not limited to -

Aerospace

Agriculture

Automotive

Customs Brokerage

Defense

Energy

Education

Entertainment

Finance

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Multimedia

Public Sector

Pharmaceutical

Retail & e-Commerce

Telecommunications

Insurance

Legal

Real Estate

Call Center Staffing Calculator

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Inbound

Outbound - One time

Outbound - Ongoing

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

Our Inbound Contact Center Infrastructure

Cisco IPCC - Cisco IP Call Center (Cisco IPCC) solution is used for voice network. Cisco IPCC provides a location and media independent contact center infrastructure supporting voice, Web, email, chat and other electronic channels. It utilizes a common set of business rules and reporting functions across channels and locations.

Cisco ICM product - Cisco's ICM product set allows us to efficiently meet customers' changing channel preferences & expectations. This helps in maximizing customer service and product sales opportunity, without having to install separate infrastructure and management processes for each new channel or media type.

Cisco ICM software - Cisco ICM software enables us to interact with its customers via the Internet or Public Switched Telephone Network (PSTN) across an enterprise of automatic call distributors (ACDs), interactive voice response (IVR) systems, Web and e-mail servers, desktop applications and more.

At the network level, ICM software profiles each customer using data such as dialed number and calling line ID, caller-entered digits, data submitted on a Web form and information obtained from a customer-profile database. At the same time, the system knows which resources are available to meet the customer's needs based on real-time conditions continuously gathered from contact center platforms and agent desktops.

Our Scalable IP Solutions

Redundancy
Multi-site support
Location independence
Consolidated and open data store
Multi-channel support
Converged network
Quality of Service
Open architecture & IP-enabled integration
Web based historical and real time reports
Monitored threshold events
GUI based scripting tool
Call flow monitor

Why Are We The Preferred Inbound Call Center Service Provider?

Outsourcing inbound call center services to us provides you with many benefits, including -

Expert Call Center Professionals

We have qualified call center professionals who have extensive and relevant expertise in inbound call handling, answering service calls, & ensuring customer satisfaction.
Competent Training Programs

We provide efficient and relevant training programs to give our inbound contact center employees a cutting edge, both in terms of linguistic ability to handle calls and process knowledge.
Transparency

Our inbound contact center infrastructure and company policies offer complete transparency in operations.
Extensive Experience

We have vast experience in supporting over 300 global partners in planning, designing and implementing call center networks.
100% Voice Recording

Our 100% voice recording ability enables us to view voice envelopes of customers and agents separately and find exceptions by analyzing data that is tagged with calls.
Cost-savings

With our inbound call center price, you can save over 50% on call center operating costs.

Additional Services You Can Benefit From

Contact Center Services

Our contact center services are provided by an experienced team of agents and management that will elevate the experience you provide to your customers.

Outbound Call Center

We also have significant experience and expertise in providing a wide range of outbound call center services for diverse requirements.

Telemarketing Services

If you are looking for professional and courteous telemarketing services, we can provide them with reliability and security.

Virtual Assistant Services

We provide virtual assistants for a wide range of requirements. Our virtual assistants can be counted upon for both inbound and outbound facing roles.

Call Center Monitoring Support

Our call center monitoring support has helped numerous clients streamline their call center operations and achieve productivity boosts.

Customer Support Services

We provide customer support for a truly wide range of requirements. With our experience of 19 years, you can ensure that all your requirements will be addressed in the best way.

Client Success Stories

Case Study on Inbound Customer Support for a Payment Gateway Company

We Provided Inbound Customer Support to a Payment Gateway Firm

A tech enabler for payment gateways required reliable and professional inbound customer support services. We provided the right agents to be trained and deployed as per the client's requirement.

Case Study on Telemarketing Services for a Green Tea Products Firm

We Provided Telemarketing Solutions to a Green Tea Products Firm

A leading manufacturer of green tea products required the services of a reliable and cost-effective telemarketing service provider. We provided the required services within a quick time.

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »