Live Chat Support Services

Live Chat Support Services- Facilitating Better Business Interactions

Enhance customer experience with our professional live chat support services.

Let us handle high volumes of queries, ensuring timely and high-quality assistance.

Handling chat support in-house can pose a significant challenge for businesses, especially when it comes to maintaining non-stop accessibility for customers around the globe and managing high volumes of queries during peak times. These issues not only strain resources but can also lead to delayed responses and decreased customer satisfaction. Our expertise in providing efficient chat support services can help overcome these obstacles, ensuring your customers receive timely and high-quality assistance whenever needed.

Our team of highly trained and experienced customer service representatives ensures that your customers always receive high-quality support, irrespective of the volume or complexity of the queries. Depending on your specific needs, we can integrate the best chat support tools into your system, including Zendesk, Helpscout, Gorgias, SnapEngage, and LiveChat. Our approach is tailored to your business, ensuring seamless interaction between your customers and our support team.

Experience a significant reduction in operational complexities tied to the recruitment, training, and upkeep of an in-house customer service team. By outsourcing your live chat services to us, you can reallocate those precious resources to focus on your core business functions. Plus, our services are highly adaptable, offering you the flexibility to scale the support level based on your evolving needs. But it's not just about operational efficiency.

Enhance customer experience and boost satisfaction with our agile, comprehensive, and professional live chat support services.

Client Success Stories

  • Case Study on Chat Support for a Blockchain Company
  • Empowering a Leading Blockchain Innovator with Exceptional Chat Support Services

    Discover how our team at FWS assisted a prominent Blockchain company in optimizing its customer support. We provided cost-effective and efficient chat support services, contributing to their growth and success in the blockchain industry.

    Read More
  • Case study on Customer Support Service for US-based Hotel
  • Fueling Growth for a Health Supplement Leader through Enhanced Customer Support

    Explore how a dynamic nutrition business achieved significant growth and market presence through enhanced customer support and strategic solutions. Discover the role of our experts in empowering the client to overcome challenges and emerge as a leader in the health and wellness industry.

    Read More
  • Testimonials

    Clients Speak


    Flatworld's service package is excellent, impressive, and very professional. They have a superb team to execute tasks assigned. We expect this relationship to grow much more in the years ahead as we expand our global presence using the full depth and breadth of Flatworld's expertise.

    We highly recommend Flatworld Solutions to any Corporate institution. We are very pleased with them.

    A Fast-growing Research and Technology Company in Florida, USA

    Diverse Range of 24/7 Live Chat Support Services We Provide

    Expanding your business capabilities is effortless with our online chat support services. We offer an inclusive range of solutions, including customer support, technical help, lead generation, and immediate assistance. Partnering with our 24/7 chat support solutions means harnessing the power of effective communication to propel your business forward. Check out the range of services that your business can leverage by working with us -

    1. Chat Customer Support

      Chat Customer Support

      Leveraging advanced AI capabilities, our chat support services offer real-time language translation, enabling effective communication regardless of the customer's language. Furthermore, our system is designed to be compliant with international data privacy laws, ensuring secure and private interactions for every customer.

    2. Video Chat Support

      Video Chat Support

      Our video chat support services utilize high-definition video and audio technology to ensure clear and effective communication, delivering an almost in-person experience. Additionally, we incorporate screen sharing functionality, allowing customers to visually guide our support team through their issues, facilitating swift and accurate problem-solving.

    3. Live Customer Support

      Live Customer Support

      Our live customer support services utilize a robust ticketing system that ensures no customer query falls through the cracks, enhancing our issue resolution efficiency. Additionally, our customer relationship management software allows us to track customer interactions and provide personalized service based on the customer's history and preferences.

    4. Business Chat Support Services

      Business Chat Support Services

      Our business chat support services employ advanced analytics to monitor chat transcripts in real-time, offering invaluable insights into customer needs, behavior, and feedback. Furthermore, we use sophisticated encryption technologies to ensure all business communications are secure, protecting your sensitive information from potential data breaches.

    5. Web Chat Support

      Web Chat Support

      Our web chat support services feature an intuitive interface that seamlessly integrates with your website, ensuring a smooth user experience. We also leverage AI-powered chatbots that can handle basic queries and assist customers outside of business hours, ensuring constant availability and immediate response.

    6. Live Managed Chat Support

      Live Managed Chat Support

      Our live managed chat support services employ advanced categorization and routing features, ensuring that each chat interaction is directed to the most capable and available agent. We also employ state-of-the-art machine learning algorithms to analyze chat data, allowing us to continually improve our services based on customer feedback.

    7. Live Chat Management

      Live Chat Management

      Our live chat management services incorporate automated workflows, which streamline the process of managing multiple chats and help reduce response times. Furthermore, we utilize advanced AI technology for sentiment analysis, enabling us to gauge customer emotions and adjust our support approach accordingly for improved customer satisfaction.

    8. Chat Support for Lead Generation

      Chat Support for Lead Generation

      Our chat support for lead generation employs intelligent chatbots capable of initiating engaging conversations with website visitors, capturing their interest and contact details. Furthermore, we utilize predictive analytics to identify potential high-value leads based on their interaction patterns, enabling our team to focus their efforts on the most promising prospects.

    9. Chat Tech Support

      Chat Tech Support

      Our chat tech support services utilize a comprehensive knowledge base, allowing our technicians to quickly reference troubleshooting guides and technical information to resolve issues efficiently. Additionally, we have a robust ticketing system in place that helps in tracking, prioritizing, and managing tech support requests, ensuring that every issue is addressed in a timely manner.

    10. Real Time Customer Services

      Real Time Customer Services

      Our Real Time Customer Services utilize AI-powered tools to automate responses to common queries, ensuring instant support even during peak traffic. Additionally, we offer real-time language translation capabilities, allowing us to effectively communicate with customers from diverse linguistic backgrounds and provide quality service without delay.

    Software We Leverage

    Zendesk Salesforce Helpdesk Help Scout Gsuite Front Freshworks Freshdesk Gorgisa Live chat Intercom

    Live Chat Support Outsourcing - The Benefits

     Capture Every Lead
     Manage Interactions
     Web Analytics
     CRM Integration
     Managed Operations
     Empowered Agents
     Real Time 24/7 Support
     Personalized Digital Interactions
     Increase CSAT
     Customer Queries
     Pre-and post-sale queries

    Boosting Customer Satisfaction Across Industries with Comprehensive Chat Support Solutions

    1. Retail


      Our chat support services help retail businesses reduce cart abandonment rates by providing real-time assistance during the shopping process.

    2. Edtech


      We assist Edtech companies in improving their product adoption rates by offering immediate support to users facing difficulties.

    3. Ecommerce


      Our chat support helps Ecommerce businesses to upsell and cross-sell products by providing personalized shopping advice to customers.

    4. Aerospace


      We provide after-sales support to Aerospace customers, enhancing their overall experience and brand loyalty.

    5. Agriculture


      Our chat support assists in providing real-time weather updates and market trends to farmers, aiding in better decision-making.

    6. Automotive


      We facilitate recall notifications and service reminders for Automotive businesses, enhancing customer safety and satisfaction.

    7. Chemical


      We offer technical support for chemical product use and safety measures, ensuring better customer compliance and safety.

    8. Custom Brokerage

      Custom Brokerage

      We facilitate document exchange and regulatory compliance checks in the Custom Brokerage sector, streamlining operations.

    9. Defense


      We provide secure channels for instant communication between defense teams, improving coordination and response times.

    10. Education

      Education Our chat support assists in online enrollment and fee payment processes, making it convenient for students and parents.
    11. Energy


      We provide customers with real-time updates about energy usage and conservation tips, promoting sustainable practices.

    12. Entertainment


      Our chat support helps with ticket booking and provides instant updates about shows and events, enhancing the customer experience.

    13. Finance


      We assist financial institutions in providing real-time account updates and transaction support, ensuring customer convenience.

    14. Fishing/Timber


      Our chat support assists in updating market prices and stock availability, helping businesses make informed decisions.

    15. Food

      Order Management/Verification

      We provide real-time support for order placement and tracking in the Food industry, enhancing customer satisfaction.

    16. Healthcare


      Our chat support assists in scheduling appointments and medication reminders, improving patient care.

    17. Hospitality


      Our chat support assists guests in booking and customization of services, enhancing their stay experience.

    18. Information Technology

      Information Technology

      Our chat support provides instant assistance for software installation, usage, and troubleshooting, ensuring seamless user experience.

    19. Logistics


      Our chat support provides instant updates about shipment location and expected delivery time, ensuring customer satisfaction.

    20. Manufacturing


      Our chat support assists in order processing and tracking, streamlining operations in the Manufacturing sector.

    21. Mass


      We facilitate audience polls and feedback collection for Mass Media businesses, enhancing audience engagement.

    22. Multimedia


      Our chat support helps with content access and subscription services, improving user experience.

    23. Public Sector/Government

      Public Sector/Government

      Our chat support assists in providing information about public services and initiatives, improving citizen engagement.

    24. Pharmaceutical


      Our chat support assists in medication inquiries and provides information about side effects, enhancing patient care.

    25. Retail and Ecommerce

      Retail and Ecommerce

      We provide real-time support during the checkout process, reducing cart abandonment and increasing conversions for Retail and Ecommerce businesses.

    26. Telecommunications


      Our chat support assists customers in managing their plans and services, ensuring customer satisfaction in the Telecommunications sector.

    27. Transport


      Our chat support provides real-time updates about vehicle location and expected arrival times, enhancing customer experience in the Transport sector.

    Chat Support Services Tailored for Your Sector

    • E-commerce Companies

      Improve customer buying experiences with our instant chat support services.

    • Software as a Service (SaaS) Providers

      Boost user engagement and retention with our reliable chat support.

    • Financial Institutions

      Safeguard customer trust with our secure and prompt chat support services.

    • Telecommunications Companies

      Ensure customer queries are resolved swiftly with our 24/7 chat support.

    • Travel and Hospitality Industry

      Enhance customer satisfaction with our real-time support for bookings and queries.

    • Education

      Promote a smooth learning experience with our dedicated chat support services.

    • Technology and IT Services

      Drive customer success with our tech-savvy chat support team.

    • Manufacturing

      Streamline product inquiries and support with our expert chat assistance.

    • B2B Companies

      Foster business relationships with our professional and prompt chat support.

    • SMEs

      Scale your business growth with our cost-effective chat support services.

    • Startups

      Gain a competitive edge with our agile and efficient chat support.

    • Legal Firms

      Enhance client communication with our confidential and professional chat support.

    • Real Estate Agencies

      Facilitate property inquiries and transactions with our reliable chat support.

    • B2C Companies

      Build and maintain customer relationships with our responsive chat support services.

    Why Choose Us as Your Chat Support Company?

    Dedicated to ensuring customer satisfaction and delivering unmatched customer experience, we offer chat support services that are not only flexible but also scalable. By choosing our services, you gain the advantage of a workforce that can adapt to fluctuating chat volumes, freeing up your in-house resources for other critical tasks. Here are some key advantages of harnessing our capabilities -

    • Uncompromising Quality

      Our Six Sigma certification underscores our unwavering commitment to quality in providing chat support services. You can trust us to deliver exceptional service that aligns with your brand's high standards.

    • Information Security

      As an ISO/IEC 27001:2013 certified company, we prioritize the utmost security of your data. Rest assured that your sensitive information is in safe hands.

    • Cutting-edge Infrastructure

      Our expert chat agents operate from state-of-the-art workspaces equipped with advanced communication tools. This ensures the delivery of outstanding services in real-time, providing your customers with a seamless experience.

    • Transparency at the Core

      We store all chat support process outsourcing details in our integrated CRM, enabling you to evaluate chat interactions based on specific parameters. This not only provides valuable insights but also facilitates informed decision-making.

    • Tailored Pricing Options

      Our flexible pricing packages are tailored to match the level of service required, the number of agents involved, and the duration of the outsourcing arrangement. This means you have the freedom to choose a pricing model that aligns perfectly with your specific needs.

    What's More?

    • Medical Billing Support

      By outsourcing your medical billing support to us, your business can ensure precise, timely, and compliant billing processes, reducing errors and improving your revenue cycle management.

    • eCommerce Fulfilment

      Our eCommerce fulfilment services allow you to streamline your order handling, storage, and shipping processes, enhancing customer satisfaction, and freeing you to focus on your core business.

    • Order Processing

      By leveraging our order processing services, you can expedite orders, minimize errors, and improve customer satisfaction, all while saving time and resources for your business.

    • Product Information Management

      Outsource your product information management to us for consistent, accurate, and up-to-date product data across all channels, enhancing customer experience and boosting your eCommerce efficacy.

    • Order Tracking

      Our order tracking services provide real-time, accurate tracking information, increasing customer trust, reducing your customer service load, and ensuring a smooth post-purchase experience.

    Additional Services You Can Benefit From

    Remote IT Support Services

    Benefit from expert technical assistance anytime, anywhere, minimizing downtime and enhancing your business productivity without the need for in-house IT staff.

    Call Center Technical Support Services

    Ensure your customers have access to round-the-clock, professional assistance for technical queries, enhancing customer satisfaction and loyalty while reducing your operational costs.

    Email Support Services

    Boost your customer response time and service quality with our expertise to refocus on core business strategies while ensuring seamless customer communication.

    eCommerce Customer Support Services

    Deliver exceptional shopping experiences, handle customer inquiries effectively and efficiently, and drive customer loyalty, all while freeing up resources to focus on business growth and development.

    Client Success Stories

    Case Study on Chat Support Services to a UK-based Firm

    Top 10 Ways in Which Ecommerce Business can Benefit From Chat Support

    Know how chat support can be advantageous for your e-commerce business and help in building a long-term relationship with your customers.

    Read more
    Case Study on Chat Support for a Blockchain Company

    Call Center in Philippines - Why Is It A Good Idea?

    So, what makes outsourcing call center services to Philippines such a profitable proposition? Let us look at a few reasons that make Philippines a lucrative outsourcing destination for call center services.

    Read more

    Outsource To Us for Exceptional Chat Support Services

    When outsourcing chat support services to us, you are gaining a partner committed to your success. Our deep-seated expertise in customer service combined with our technological prowess sets us apart. We deploy innovative technologies like AI and chatbots to ensure seamless and efficient services, all while maintaining a human touch.

    Our team of seasoned professionals is proficient in tackling diverse customer inquiries, providing prompt and personalized responses that build customer trust and loyalty. We understand your business's unique needs and tailor our services accordingly to ensure maximum satisfaction and superior customer experiences.

    Don't just stay in the game, lead it. Partner with us to take the first step towards providing exceptional customer service.

    Contact Us

    Get a FREE QUOTE!

    Decide in 24 hours whether outsourcing will work for you.

    Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

    Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

    Ok, Got it.

    Read our Privacy Policy.

    Info Email


    Flatworld Solutions

    116 Village Blvd, Suite 200, Princeton, NJ 08540


    Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

    KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

    Our Customers

    • Movement Mortgage
    • Alcon
    • ARI
    • Maximus
    • Redwood E-Learning Systems

    Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More

    Frequently Asked Questions (FAQs)

    What is live chat support outsourcing?

    Live Chat Support Outsourcing involves delegating your business's live chat customer service to a third-party provider. It ensures swift, real-time customer assistance.

    How do customers feel about live chat?

    Customers appreciate live chat for its immediacy and convenience. It provides instant, personalized support, enhancing their overall service experience.

    How much will live chat support services cost?

    The cost of live chat support services varies based on factors like volume, complexity, and service level. We provide cost-effective, tailored solutions to match your specific needs.

    What are the reasons to outsource your chat support?

    Outsourcing chat support offers benefits like 24/7 customer service, cost savings, access to expert staff, and the ability to focus on your core business operations.

    What are the benefits of outsourcing live chat support Services?

    Outsourcing can bring significant advantages to businesses, including cost efficiency. It often proves to be more cost-effective than maintaining an in-house team as it eliminates several overhead expenses. Another significant advantage is the 24/7 availability, ensuring that customers from different time zones can always receive help, leading to improved customer satisfaction.