Live Chat Support Services

You have spent much time and effort getting customers to your website. Don’t miss their queries once they are there. Live chat done right is the subsequent step to delight your users and generate positive responses. This is because your customers initiate chat sessions from anywhere without carving out an exclusive time. They prefer live chat to seek quick answers and expect more specific information than if they were to email. Finding a team of experts to deliver personalized live chat assistance can sometimes be daunting and futile. It further adds to your operational overhead.

This is when you should outsource live chat support services to a professional like us. We are a chat support services provider serving businesses across the US and Europe for nearly two decades. Our star agents provide relevant solutions to your customers and establish a win-win process.

Up your customer service game and profit from your support with our customized assistance.

24/7 Live Chat Support We Offer

Outsourced live chat is simpler and a near-instant source of support service. This is what we do. Our team takes the pressure off your chat support systems and becomes the cornerstone of your customer service effort. From grievance resolution to customer queries, our chat support entails a wide array of services, which include -

Social Media Customer Services

Connect with new and prospective customers on your social media platforms to address their queries, provide assistance, and resolve their issues in real-time.
Retail Customer Support Services

We can connect the front and back of the neck to get the full shape and achieve a real ghost mannequin effect for shirts, t-shirts, trousers, lingerie, jackets, etc.
Ecommerce Customer Support Services

To get rid of the mannequin from a clothing product on which the back part is longer than the front portion, you need to join the bottom part via Photoshop. If you choose to offshore ghost mannequin photo editing services to us, we can merge the bottom part in Photoshop and produce the photo of your choice.
Video Chat Services

Add depth to your conversations, provide visual demonstrations, and deliver step-by-step guidance to your customers with our video chat services.

Call Center Staffing Calculator

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

Industries We Cater To

We deliver a wide range of live chat support to several industries and verticals. This includes -

Aerospace

Agriculture

Automotive

Chemical

Custom Brokerage

Defence/Arm

Education

Energy

Entertainment

Finance

Fishing/Timber

Food

Healthcare

Hospitality

Information Technology

Logistics

Manufacturing

Mass

Multimedia

Public Sector / Government

Pharmaceutical

Retail & Ecommerce

Telecommunications

Transport, etc.

Why Should You Choose Our Live Chat Support Company?

Focused on customer satisfaction and delivering unparalleled customer experience, we offer flexible and scalable chat support. This frees up your workforce and helps you manage fluctuating chat volumes. Here are some top benefits of leveraging our services.

High Quality

We are Six Sigma certified and follow approaches focusing on quality to provide chat support services.
100% Information Security

Flatworld Solutions is an ISO/IEC 27001:2013 certified company, demonstrating our commitment to secure our clients’ data.
State-of-the-art Infrastructure

Our expert chat agents work from state-of-the-art workspaces and use advanced communication tools to provide outstanding services in real-time.
Operational Transparency

All the chat details are stored in our built-in CRM for future analysis. This enables you to evaluate the chats based on specific parameters.
Flexible Pricing Options

We provide flexible pricing packages based on the level of service required, number of agents involved, and the duration of the outsourcing arrangement.

Additional Services You Can Benefit From

Remote IT Support Services

Drive innovation by mapping your enterprise business requirements to appropriate Microsoft Office apps.

Technical Support Outsourcing

Modernize your applications and create opportunities for innovation with our enterprise-grade cloud solutions.

Email Support Services

Respond to email queries on time, minimize the abandonment ratio, and build long-term customer relationships.

Customer Support Services

Address customer challenges on time and fast-track issue resolution with our customer support services.

Client Success Stories

Case Study on Chat Support Services to a UK-based Firm

Flatworld Solutions Provided Chat Support Services to a Leading UK-based Firm

A leading UK-based packers and movers firm wanted help with lead generation and chat support services. Our team at FWS delivered cost-effective services.

Case Study on Chat Support for a Blockchain Company

Flatworld Solutions Provided Chat Support Services to a Blockchain Company

A leading Blockchain company was looking for an efficient and reliable chat support service provider. Our team at FWS helped the client with cost-effective services.

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

Outsource Live Chat Support Services

Fluctuating chat volumes make it hard to predict the peaks and valleys. This is where outsourcing comes in handy. It helps you scale your team based on the volumes, enabling you to deliver excellent customer service without the turmoil of hiring and training additional staff internally.

Contracting out chat support also means you can benefit from the expertise and experience of professional chat agents. Third-party service providers have a trained and experienced workforce who manage various customer queries efficiently. This improves your Customer Satisfaction (CSAT) score. Lastly, multilingual support is another significant benefit of outsourcing if you serve a diverse customer base. External partners have agents proficient in multiple languages. This facilitates effective communication with customers worldwide.

Say goodbye to subpar support and missed opportunities.

Outsource chat support services to connect with your users in real-time, boost customer satisfaction (CSAT) scores, and grow your business.