Flatworld Provided Inbound Customer Support to an Israel-based Gaming Startup
The client is based in Tel Aviv, Israel, and is one of the fastest-growing game startups in the world.
The client was looking to partner with a reliable call center service provider who could provide high-quality inbound customer support through the Zendesk platform.
The initial challenges we faced on the project were to hire someone who would be proactive to address customer queries and have good experience working on the Zendesk Platform. The client wanted us to get an experienced candidate that was passionate about serving customers and handling pressure situations.
We sourced the right agents and deployed them on the project. The client did not have any training material and hence, our project management team prepared some material based on the FAQ rebuttals. The client did offer a helping hand and provided on-the-job training to the team and sorted out all the queries that the agents had. Since then, the agents have been very consistent in performance and highgly effective in completing the tasks within the TAT.
So far, there has not been a single escalation from the customers, and the client is extremely happy with our services. The client has signed up for an ongoing contract and referred us to one of their partners from the Jewelry industry.
Outsource Customer Support Services to Flatworld Solutions
Flatworld Solutions is one of the foremost providers of highly reliable and professional customer support services as well as a full range of call center services to a diverse and growing global clientele. Our team of call center agents is carefully chosen based on their background and experience. We also provide regular training to ensure that our agents always incorporate the latest advancements and best practices in the industry. We also ensure that we provide our exemplary services at the most competitive rates in the industry.
Contact us now if you are interested in professional and cost-effective customer support services.
Avail best-in-class services at affordable rates
Testimonials How Call Center
Outsourcing Works Quality
Monitoring Our Flexible
Pricing Call Center
Portfolio Call Center
Security Call Center
Management Call Center
Process Flow Call Center
Recruitment Call Center
Transparency Inbound Call Center
Technology Outbound Call Center
Technology Call Center
Network Transport Call Center
- Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
- Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
- Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
- Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
- Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
Call Center Services in Philippines Hire Talented & Friendly Agents for your Call Center Read More