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Flatworld Provided Call Answering Support to a Leading Pharma Sector Client

Case Study on Answering Support to a Phama Sector Client

The Client

The client is from the pharmaceutical sector and was referred by an existing client who had been working with us for 9 months. Our existing client, who is also a valued consultant with us and been referring us to new clients, was extremely satisfied with our services.

Client Requirement

The client required call answering support services to receive queries on their health care products that are sold on their e-commerce platform.

Client's Challenges

The main challenge was to hire and train the right executives within a quick deadline and to ensure that the candidates performed successfully.

FWS' Solution

Keeping the above-mentioned requirement in mind, FWS was able to recruit and train suitable agents before the deadline. The agents also maintained high performance right from day one, which was highly appreciated by the client.

Key responsibilities that the agent handled were to -

  • Address all customer queries and upsell/cross-sell related products
  • Settle chargebacks
  • Set up appointments to showcase demos

The Result

The client is hugely satisfied with the performance of the agents and has promised to grow the size of the team.

Outsource Answering Support Services to Flatworld Solutions

Flatworld Solutions is a leading provider of answering support services, as well as a comprehensive range of other call center services, including inbound and outbound call center services. We carefully choose our call center agents to ensure that you only get highly experienced, qualified, and dedicated agents that are committed to helping you succeed.

Contact us now to discuss your call center requirement and we will be glad to help.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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