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The Client

The client is one of the leading healthcare essential manufacturer based in the United States. They have several warehouses across different states and provides different services to clients around the globe.

Client's Requirements

The client was looking for a reliable and cost-effective outbound calling service providing company. They wanted to boost their sales of the PPE kits across different states during this pandemic. They wanted a service provider who could start the project within a short time and generate results quickly.

Business Challenges

Our team at Flatworld Solutions had to face a few challenges while executing the outbound calling service project for the healthcare essentials manufacturer. Some of the major challenges faced were -

  1. The client wanted us to hire agents and start the project within a span of 4 business days.
  2. Along with starting the project quickly, they also wanted to maintain good quality standards right from the beginning.
  3. Their main clients were schools, stores, hospitals, offices, etc. hence we had to understand each client's unique requirements and suggest them the best PPE kits.

FWS Solution

We devised a systematic and streamlined plan for the client based on the challenges and their requirements. We hire the best and trained agents for the project within 4 working days and kickstarted the project. Our team also collected all the relevant information while showcasing the PPE kits to the clients and suggesting to them the type of kits which would suit their business.

The Results

The client was highly impressed by the quality of the services delivered by our outbound calling team. They were not only delighted to see the increase in PPE kit sales across the states but also the cost-effectiveness of the project delivered by us.

Outsource Inbound Calling Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing quality outbound call center services and a gamut of other call center services to global clients. We have some of the most qualified and experienced call center agents on board who can take care of all your needs in a hassle-free manner. We make use of the latest tools and software while delivering top-notch services.

If you are looking for a reliable and cost-effective outbound call center service providing company, then your search ends here. Get in touch with us today!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

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