Flatworld Solutions Provided Cold Calling Support to Bangalore-based Educational Institution

The Client

The client is a top video animation educational institution from Bangalore. It offered beginner-level coaching to classes from 10 to 12 to prepare students for entrance exams.

Client's Requirements

The customer reached out to us for cold calling services to contact students and parents in need of educational courses.

Business Challenges

There were three different challenges to achieve the client's objectives. They were as follows -

1. The client was prospecting for the first time and they were lacked experience or the ability to predict the outcome.
2. The initial challenge was hiring the right agents who would not just follow the script but also speak to students and parents to provide details and convince the product benefits.
3. The most important hurdle was the situation occurred during the COVID lockdown.

FWS Solution

Our solution was executed as follows -

• Our talent acquisition team sourced skilled agents and deployed a dedicated team on the project.
• The script was reworked upon to suit the client's requirement.
• The team was given training with the help of the FAQs provided by the client.
• The COVID-19 situation was handled well by providing the agent the arrangements to dial at home and continue the process.

The Results

The results were satisfying to the client so they signed up with us for the consecutive month.

Outsource Telemarketing Services to Flatworld Solutions

Outsource your telemarketing services need to us if you think in-house operations are expensive and complex to execute. Our 19 years of rich experience in a range of telemarketing services including call center solutions make us a preferred choice for thousands of businesses worldwide. We have a pool of in-house resources and remote partners who work as an extension of our team from different geography to contact your prospects and explain the product/service benefit. When you outsource your needs to us, you can forgo your concerns about infrastructure and FTE rates because both can weigh you down in the long run.

If you have a requirement that's similar to our client in this case study, contact us for cold calling services today and get a free quote in 24 hours.