In the midst of the Covid pandemic affecting the whole world, Flatworld team has rallied around minimizing service disruptions for our customers, while ensuring the safety and security of our employees and the community.
We have over 3500+ team members working remote, all managed within a week. Read more
Call Center Infrastructure - Network Transport & Internet
Our call center infrastructure also includes IPL circuits with redundancy for voice and data services, carriers with alternate routes and a low latency Internet bandwidth. While we have this call center infrastructure in our facility here in India we also have a co-location at Newark, New Jersey, where our predictive dialer is based.