Flatworld Provided Call Quality Monitoring to a Financial Services Firm

Case Study on Call Quality Monitoring to a Financial Services Firm

The Client

The client is one of the most well-known financial services companies based in the United Kingdom. They have been helping clients around the globe with their insolvency issues and other matters such as bankruptcy, debt relief, administration orders, consolidation, debt management, etc.

Client's Requirement

The client was on the lookout for a skilled and experienced call quality monitoring service providing company that could cater to all their requirements. They were looking for a service provider who could help them kickstart the project within a short time as they were already behind schedule.

Business Challenges

Our team at FWS had to face a few challenges while executing the call quality monitoring project for the client. Some of the major challenges we faced were -

  • The client was already running late and wanted us to start the project immediately.
  • We had to hire a skilled and experienced resource for the project who had experience in the financial domain along with the auditing process within a short time.

Our Solution

Keeping the client's requirements and challenges in mind, our team at FWS devised a project plan for the client. With the help of our talent acquisition team, we hired a skilled and talented resource for the call quality monitoring project. The client helped our team with on-the-job training and resolved all the queries they had about the process.

Our team was able to successfully provide the client with the best quality call quality monitoring services and the performance of the agent has been consistent throughout.

The Result

The client was highly impressed to see the progress and the quality of services delivered by our client. The client was delighted to see the project results and has agreed to add more agents to the team in the future. The client was not only impressed to see the quality of the results but also the cost-effectiveness of the entire project.

Outsource Client Relationship Management Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality call quality monitoring services and a plethora of other call center services to global clients. We have some of the most experienced and skilled team who can cater to all your requirements in a hassle-free manner. We leverage the latest call quality monitoring software and tools while delivering top-notch services to clients.

If you are looking for a reliable and cost-effective call quality monitoring service providing company, then look no further. Get in touch with us today!

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