Flatworld Provided CATI Support to a Leading Market Entry Strategist

Case Study on CATI Services to a Market Entry Strategist

The Client

The client is a leading global business accelerator and specializes in Indian market entry strategy. They work with businesses and help them to improve their business performance, trust, and confidence among their customers.

Client's Requirement

The client was looking for a reliable and cost-effective CATI and data research service provider. They wanted to hire our call center agents who could not only provide them with CATI services but also carry out data research services within a quick time.

Business Challenges

Our team had to face a few challenges while implementing the project for the client. Some of the major challenges we faced include -

  1. We had to hire a suitable agent for the project who could not only call the clients like a tele-caller but also conduct the CATI interviews.
  2. Our agents had to build a good rapport with the clients and generate better leads of the client.
  3. We had to quickly hire a dedicated team and start off with the project within quick time as the client was already behind schedule.

Our Solution

Our call center team at Flatworld Solutions devised a project plan keeping in mind the project challenges and the client's requirements. Along with the talent acquisition team, we quickly hired a talented team of call center agents for the project who could call clients and conduct the CATI interviews. The client sorted out the FAQs that our agents had and provided us with the required training materials.

The Result

There have been absolutely no problems with the results of the project until now. The client is highly impressed by not only the quality of the results but also the cost-effectiveness of the entire project. The client had signed up with us on a month on month contract and has assured to be a reference for our future prospect. They started with one agent for the project and now they have increased the headcount to 18.

Outsource Outbound Calling Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing quality CATI services and a series of other call center services to clients around the globe. We have some of the most qualified and experienced call center agents who can cater to any of your requirements with ease. We leverage some of the latest and the best call center tools and technologies while delivering top-quality services to our clients.

If you are looking for a reliable and cost-effective CATI service provider, then look no further. Get in touch with us today!

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