Direct Mail Follow up Services

Direct Mail Follow-up Services

Are you struggling to generate higher ROI? Are you unable to deliver customized marketing messages to niche customers? If you routinely hop hurdles to meet your goals it is ideal to outsource direct mail follow-up services. Direct mail promotions are effective only if you get every step of the process right; attractive design, specific targeting, and efficient follow-up. One-time advertising won't do the trick. Follow-up ensures that your customer is reminded about your product and eventually places an order.

Outsourcing your follow-up services will increase your sales three-fold. Flatworld Solutions offers a one-stop service for your advertising campaigns - from email marketing services to customer follow-ups on your behalf. At Flatworld Solutions, we know how to approach your prospective customers and convert them into your customers for life.

Direct Mail Follow-up Services We Offer

We will optimize your promotional campaign by establishing a great customer relationship through our direct mail follow-up services. At Flatworld Solutions, we can handle a high volume of calls in the shortest of time. First, we call customers to verify their name and addresses so that your message reaches the right prospects. After mailing, we will then follow-up with a personal phone call to convey the product/service benefits in an endearing way. The combination of direct mail with call center follow-ups will triple your product response rates. Outsourcing to Flatworld Solutions will not only increase lead qualification & quantification rates but also reduce cost per lead.

Our direct mail follow-up services include -

  1. Order Processing

    We will use your pre-existing software to capture orders and handle payments and shipping via the online portal. We will scrutinize the information by getting in touch with customers to be extra sure of the process accuracy. The evaluation will remove barriers in the processing department that can otherwise lead to delays. The entire process can be monitored by your team in real-time because we will interface with your existing systems.

  2. Lead Generation & Appointment Setting

    Selling physical products may be easy but what if you selling services? We still have you covered. We will contact your customers based on your current mailing list to arrange an appointment. Using B2B mailing lists we will shoot brand awareness message in the direction of your target audience. If you already own an online calendar management software, we can push real-time updates straight to your team for getting a complete picture of the process. The updates can be accessed by email, phone, or text.

  3. Inbound Answering

    Sticking to outbound calls can only help you find partial success. We can help you unleash the full power of your marketing engine with mailers. Sending mailers with CTA can help your audience find their senders faster than making several outbound calls. It is a proven way to get interested people to call back directly. We can make the success taste better if you opt our inbound services. By taking calls on your behalf we can save you the effort to find qualified customers that are ready to place an order. We assure to quickly answer incoming calls to take a message, fix an appointment, process order, etc.

  4. Multi-channel Sales

    Based on your choice we can map specific services to 1-800 numbers. The number can also be assigned by considering your geographic areas. With this service, you can track ad campaigns with precision to discover advertisements that have gained more traction with customers. Depending on your choice we can also dispatch follow-up emails to your audience for evaluating their interest in products and services offered by your business.

Call Center Software we use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

The Process We Follow in Direct Mail Follow-up

We give great importance to the experience you obtain by partnering with customer follow-up services provider like FWS. The process we follow in every stage is straightforward to help you decide the worthiness. The process involved in direct mail follow-up services are as follows -

Customer Verification  

01. Customer Verification

Our operator will dial up your customer to verify the name, address and other contact details to ensure successful delivery of marketing message

Transmission of Marketing Message  

02. Transmission of Marketing Message

We will send the customized sales pitch with value proposition and CTA. This will be followed up by phone calls to confirm delivery

Customer Education  

03. Customer Education

We will convey benefits to your customers and other information that will give them a chance to weigh facts and take the right decision

Follow-up Call  

04. Follow-up Call

Our call center representatives will call recipients of direct mail to ensure a higher-than-normal response rate

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

View all Samples
Our Call Center Portfolio

Why Choose FWS for Direct Mail Follow-up Services?

Being a specialist in direct mail follow-up and email marketing management solutions we have been a go-to partner for several small, medium, and large companies. We offer highly reliable direct mail follow-up services that can be counted upon to bring you higher ROI. The advantages of choosing client follow-up services from FWS are as follows -

  • Certified Billing Company

    We take pride in becoming ISO 9001:2015 certified company because the quality is our number one concern. We ensure that our direct mail follow-up solutions can change the dynamics of your business to make it better in every possible way.

  • Data Security

    We are compliant to the latest GDPR regulations and take data security on a serious note. FWS is ISO/IEC 27001:2022 certified for taking the highest measure in data protection. We have heightened the security of our technology and physical infrastructure to keep your confidential data from ending up in wrong hands.

  • High Accuracy and Quality Service

    Direct mail follow-up and email management services are the two most essential ingredients in successful marketing. Marketers miss their goals due to poor quality in execution. This is what we aim to turnaround. By meticulously planning we will enhance the accuracy and quality by a huge margin.

  • Short Turnaround

    We offer industry's best turnaround times when it comes to direct mail follow-up and email management and marketing services. You save up to 15% of the time that is often lost by relying on dated marketing strategy.

  • Scalability

    You can scale up or down based on your needs by relying on our direct mail follow-up services. We can expedite the growth of your client volume and business with a highly scalable service like direct mail follow-up.

  • Pocket-friendly Pricing

    We make cost-efficient lead generation and sale conversion a reality with direct mail follow-up services. With numerous options to choose from you can customize the service to fit your needs and budget size with maximum precision.

  • Single-point of Contact

    You will never again have to struggle with rotated representatives who provide partial answers to your queries. With a dedicated agent, you can get the best support from the inception and completion of the project.

  • Experienced and Multilingual Call Center Specialists

    We will help you enhance the impression made by your products with direct mail follow-up services because we have customer-friendly and bilingual call center agents with 10 years of experience to carry your marketing message to the right people from any part of the world. With no pressure strategy, we will penetrate more audience quickly and more efficiently.

  • Modern Infrastructure

    Our infrastructure (technology, physical, and security) is state-of-the-art and relevant to the current times. We provide our agents with access to the latest tools and support to carry out marketing with skill and accuracy.

  • Secure Data Sharing

    With the ever-present risk in the excessively digitized world, we have kept our SFTP and VPN safe and secure from outside elements. You can send confidential files and data across without burdened by digital threats.

  • Direct Mail Follow-up Software

    We use AI and ML powered software to take care of functions that do not require close involvement of specialists. This will allow them to be engaged with your customers to personalize the interaction.

  • 24/7 Support, 365 Days a Year

    Time zone restrictions may be challenging, but it isn't something we can't handle. Our experts can be reached via phone, email, or web chat anytime, anywhere.

Client Success Stories

FWS Fixed Gaps in a BPO Process for Healthcare Survey Campaign

FWS Fixed Gaps in a BPO Process for Healthcare Survey Campaign

Flatworld Solutions was contacted by a UAE client for designing a custom BPO platform. We streamlined their workflow to score higher in CSAT.

Read the Case Study
FWS Offered CATI Services for a Health Insurance Company

FWS Offered CATI Services for a Health Insurance Company

Interview screening system was designed and developed for a North Carolina based health insurance provider by FWS using CATI application.

Read the Case Study

Outsource Direct Mail Follow-up Services to FWS - Leader in Call Center Services


My client Microsoft is very pleased with the results. Thanks for providing such outstanding results and for your high attention to quality. It's great to find a company you can trust to have your best interests at heart. We can also turn this success into other projects.

Market Research firm in Seattle
More Testimonials »

Flatworld has earned the reputation for being the world's best call center service provider. We offer high-quality direct mail follow-up services that is aimed to cater to any business that are looking for ways to find more customers for business. We provide services that can be customized to suit businesses of any size irrespective of the budget capacity. With professionals who can understand the pain points of your customers, we can take your services or products to people who deserve them. We also offer other services such as inbound call center services, telemarketing services, lead generation, and more

Reach us and include as many details as possible and we will provide a free customized quote within 24 hours.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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