Talk to Our Experts

Schedule Your Free Consultation

We respect your privacy. Read our Policy.

The Client

The client we served is a leading gym with facilities in Geneva, Lausanne, Fribourg & Zurich.

Client's Requirements

The customer reached us to monitor the activities at their gym and observe if the gym members were maintaining social distance and adhering to the gym's instructions. If they were not, an operator would need to buzz the alarm button to remind them.

Client's Challenges

The client was doing this for the first time and unsure about the result and data security. The initial challenges we faced on the project was to achieve desirable timings for support services due to time zone differences. The alarm option was also not configured as per the language requirements. Besides, hiring the right set of agents within the time frame was the biggest challenge.

FWS' Solution

We along with the talent acquisition team sourced the right fit agents and deployed a dedicated team on the project. The client was very skeptical about the price and we assured the client of the quality of the agent at his price. The client provided on-the-job training to the team and sorted out all the FAQs that the agents had. Since then, the agent has been very consistent in performance and very accurate in completing the task.

The Results

So far, there has not been any problem and the client is extremely happy with our services. The client has also signed up for an ongoing contract and has provided a reference letter.

Outsource Call Center Services to Flatworld Solutions

Flatworld Solutions is a leading provider of CCTV monitoring services as well as a comprehensive range of other call center services. We are also ISO 9001:2013 certified, which ensures that you will always receive the highest quality services from us. Our agents are professional and courteous and aware of standard tools and technologies related to CCTV monitoring. They are also highly committed to providing high-quality services and you can count on them to always deliver superior results.

Contact us now to discuss your CCTV monitoring or other call center needs and we will be glad to help.

Contact Us

Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details


Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

Hire Talented & Friendly Agents for your Call Center

Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Talk to Our ExpertsSchedule Your Free Consultation