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Are you facing roadblocks related to technology or staff management while deploying cloud contact center operations? Are you a startup striving to facilitate best customer journeys? If yes, the Cloud is your answer because of its agility, scalability, and cost benefits. By joining hands with a cloud call center services partner like us, you can forgo your concerns on hosting and management of customer care facets.

Flatworld Solution's cloud contact center services will help you navigate through inbound and outbound communication challenges with breeze. By moving to the Cloud, your voice, emails, and social media interactions can be virtually handled anytime, anywhere. However, if you need a cost-effective way to quickly modernize your legacy contact center, your search ends with us.

Cloud Contact Center Services We Offer

Cloud contact center is the pillar of customer-facing companies with a distributed support that is routing inbound calls to multiple office locations. With a drastic increase in customer interactions through non-traditional methods, there is a strong need to improvise and the solution is cloud contact center. When you outsource cloud contact center services to Flatworld Solutions we offer an array of UCaaS and BPaaS solutions that include the following

Call Mapping

With our cloud call center solution, you can design a simple questionnaire that would allow callers to decide the appropriate call path. Using a highly intuitive text-to-speech and automated speech recognition (ASR) system callers can connect to destination without an operator's involvement. With scalable queue capacity and adaptive call routing services, calls are transferred to specialists who are qualified to address the caller's concern. This will drastically reduce the call time per customer and enhance the client satisfaction.

Human Resource Management

Using predictive analysis, you can assign calls to qualified agents. Since routing occurs on a real-time basis you can get the count of agents available for handling calls and the skill needed to address the caller's need. Determining the effectiveness of agents and their impact on customers is an arduous task. However, our services are adaptive to varying complexity of challenges. It is easy to analyze and measure the efficiency of tasks because our cloud contact center solution is designed to capture and store data for analysis.

Predictive Dialer

Agent productivity can be optimized on the go by assigning multiple calls per agent based on priority while having an eye on regulatory compliance and mailing list attributes. Whether or not you need agent supervision, outbound calls and call campaigns can be turbocharged using predictive dialer because you can customize the method of engagement that enhances the campaign outreach - a unique feature that only our cloud call center solution can provide.

Custom Analytics Report

Your call center management professionals can supervise customers and agents based on the data from customized reports. By leveraging the analytics engine, omnichannel customer journeys can be tracked by integrating data from multiple call center facilities to have a single view of callers and their handlers. Supervisors can keep track of the calls abandoned, the average time the caller is kept on hold, call time, idle time, agent login time, total calls handled by agents, queue order of calls, and much more in just a few clicks using super-agent services . Additionally, you can also create impromptu reports to take appropriate actions on the reported findings.

Cloud Contact Center Services Process We Follow

To streamline telemarketing services we push and pull a large volume of business data. Hence, it is our intent to handle all process with minimal risk. The method we follow to handle your project is already tested under multiple scenarios of cloud call center requirements to ensure maximum compliance with regulations as well as to your actual needs -

Requirement Analysis 1

Requirement Analysis

We consult with your team to analyze the project needs. This will allow us to prepare a detailed roadmap that includes the functionality of cloud contact center solution

Prototyping 2


Once the requirement is collected we turn the input into a prototype that outlines the list of functions you want to migrate to cloud. The prototype is furnished for approval from your end

Design and Development 3

Design & Development

We capture email, voice, and social data through CRM integration for flawless data exchange. This will ensure efficient use of data from client interactions

Testing 4


After completion of the project development, we rigorously test the solution with real-time test parameters to ensure compliance with the omnichannel platform

Project Delivery   5

Project Delivery

After adhering to the quality standards the project is handed over to the client for deployment. We also supplement the service with agent training to streamline productivity

Why Choose Cloud Contact Center Services from Flatworld Solutions?

With no up-front costs, we offer cloud contact center services that provide ultimate ways to boost your business productivity. When you outsource cloud call center services we don't just sell customer-centric services, we sell great experiences that will bring you back to us for repeat business. Here are more reasons why working with us can be the best decision for your business -

Technologies We Use

Misys Tiger Medisoft Ortivus QRS Misys Tiger
Medisoft Ortivus QRS QRS

Client Success Stories


Gaps in a BPO Process Fixed for Healthcare Survey Campaign

UAE based client approached Flatworld Solutions to design a customized BPO platform and streamline their process and policies so that could help them meet their business objectives and achieve better CSAT scores.

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Flatworld's CATI Services Helped a US Company with Quick Surveys

Flatworld assisted a leading international company in the Internet media and market research domain by delivering surveys in shorter TAT. We ran surveys on 500 members of different age groups and sent the results to the client in 4 weeks

Read More
Success Stories

Outsource Cloud Contact Center Services to FWS - A Leader in Call Center Services

Flatworld Solutions is an ISO certified company whose journey began 20 years ago with an aspiration to become a world leader in call center services. Today we stand shoulder-to-shoulder with innovators of the industry and have a long list of clients whom we serve with pride and passion. -

We provide adaptive, comprehensive and versatile cloud contact center services that let you spend less time on setup and more time on optimizing ROI and KPI. Our solution can provide a simplified agent experience along with real-time analytics data. All that to improve the productivity of your customer-facing business. We also provide phone answering service, market intelligence service, remote IT support services and more.

Reach us now if you require Cloud call center services because we have what it takes to multiply your ROI in short TAT.

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Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details


Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

Hire Talented & Friendly Agents for your Call Center

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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