After-hours Call Center Services

Ensure that you don’t lose out on any valuable business opportunity by choosing our after hours call center services provided at prices starting at $8/hour

Are you looking for after-hours call center services to help you handle your calls and emails that you receive outside of normal work hours? Are you looking for efficient after-hours call center solutions that provide you with contact center capabilities during weekends or holidays? Are urgent emails sitting in your mailbox overnight and do you want to be able to deal with them as and when they come in? If so, you are in the right place.

Flatworld Solutions (FWS) is a leading provider of after-hours call center services in India and abroad and can provide you with a wide range of after-hours call center solutions. If you are worried that you are losing out on business because of not being able to service customers after work hours, you need to choose our highly professional after-hours call center services. We help you resolve important issues on time and ensure that you don’t lose customers.

Our After-hours Call Center Services

Flatworld Solutions is a leading after-hours call center service provider and has helped numerous clients provide an effective and efficient after-hours call center solutions that have helped them retain customers and grow their customer base. There is a lot at stake when considering implementing an after-hours call center strategy. If you don’t provide after-hours call center services, then when your customers contact you after-hours and find you unavailable, they will simply go over to your competitors. This can result in a serious loss of business.

Providing effective after-hours call center services is now a must for almost every business that has a lot of customers calling in at all times of the day. Our after-hours call center solutions are designed to fit a wide range of requirements and include -

1. After-hours Emergency Call Center Services

   

   We provide effective after-hours call center services to help your clients with any urgent issues they may be facing concerning using your products or services. We will act as the first line of defense and help them resolve their issues.

2. After-hours IT Support Services

   

   We provide comprehensive after-hours call center services that provide your customers with comprehensive and in-depth IT support to resolve any IT-related issues that they may be facing. We will professionally represent your establishment and resolve all outstanding IT issues.

3. After-hours Help Desk Services

   

   Our after-hours help desk services are designed to be a one-stop destination to help your customers with any of their product/service-related issues. We provide help desk services after your work hours on weekdays and 24/7 on weekends and holidays, ensuring that you can serve all your customers in a timely and professional manner.

4. Other Services

   • Network Monitoring Services
   • After-hours Guest Assistance
   • Notification Response Handling Services
   • Ticket Logging and Escalation Services
   • After-hours Chat Services
   • Active Directory User Management Services

Other Services You Can Benefit From

Why Outsource After-hours Call Center Services to Flatworld Solutions?

Flatworld Solutions is a leading provider of after-hours call center solutions. Outsourcing after-hours call center services to us also make sense for a host of reasons, including.

• Cost-Effective Pricing

  We provide our after-hours call center solutions at highly cost-effective prices, ensuring that you get all your money’s worth.

• Data Security

  We take all steps to ensure that your company and customer data is always securely stored and used. We are also ISO/IEC 27001:2013-certified.

• High-quality Services

  We are an ISO 9001:2015 certified organization and go the extra mile to always provide high-quality after-hours call center solutions.

• Tools and Technologies

  All our call center representatives use the latest contact center tools, techniques, and technologies to provide exceptional quality services.

• World-class Infrastructure

  All our contact center representatives work out of world-class offices equipped with the latest contact center infrastructure facilities. This helps them to always provide world-class services.

• Quick Turnaround Time

  We are a leading after-hours call center services providing company and will always deliver our services ahead of schedule and within budget.

• Expert Team

  Our after-hours call center team is comprised of highly experienced personnel that provide top-quality services at affordable prices.

Client Success Stories

Flatworld Solutions Provided Answering Services to a Reputed Pharma Client

A reputed client from the pharma sector wanted call answering services to answer customer queries and upsell related products. Our team provided high-quality services.

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Flatworld Provided Appointment Setting Solutions to a Client From Washington, USA

A leading client from the software and IT sector was looking for inbound call center services. Our agents provided high-quality and cost-effective services.

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Outsource After-hours Call Center Services to Flatworld Solutions

Flatworld Solutions is a leading provider of after-hours call center solutions to clients from across the world and from every industry. We have been providing our high-quality call center services for 16 years, during which we have gained a lot of experience and expertise in providing the best quality services. Clients keep coming back to us for more because of our professionalism and commitment to excellence. We leverage the latest and best tools and advances in the contact center industry to always provide cutting-edge services.

If you’re looking for high-quality after-hours call center services, get in touch with us today!