After-hours Call Center Services
Ensure that you don't lose out on any valuable business opportunity by choosing our after hours call center services provided at prices starting at $8/hour
Are you looking for after-hours call center services to help you handle your calls and emails that you receive outside of normal work hours? Are you looking for efficient after-hours call center solutions that provide you with contact center capabilities during weekends or holidays? Are urgent emails sitting in your mailbox overnight and do you want to be able to deal with them as and when they come in? If so, you are in the right place.
Flatworld Solutions (FWS) is a leading provider of after-hours call center services in India and abroad and can provide you with a wide range of after-hours call center solutions. If you are worried that you are losing out on business because of not being able to service customers after work hours, you need to choose our highly professional after-hours call center services. We help you resolve important issues on time and ensure that you don't lose customers.
Our After-hours Call Center Services
Flatworld Solutions is a leading after-hours call center service provider and has helped numerous clients provide an effective and efficient after-hours call center solutions that have helped them retain customers and grow their customer base. There is a lot at stake when considering implementing an after-hours call center strategy. If you don't provide after-hours call center services, then when your customers contact you after-hours and find you unavailable, they will simply go over to your competitors. This can result in a serious loss of business.
After-hours Emergency Call Center Services
We provide effective after-hours call center services to help your clients with any urgent issues they may be facing concerning using your products or services. We will act as the first line of defense and help them resolve their issues.
After-hours IT Support Services
We provide comprehensive after-hours call center services that provide your customers with comprehensive and in-depth IT support to resolve any IT-related issues that they may be facing. We will professionally represent your establishment and resolve all outstanding IT issues.
After-hours Help Desk Services
Our after-hours help desk services are designed to be a one-stop destination to help your customers with any of their product/service-related issues. We provide help desk services after your work hours on weekdays and 24/7 on weekends and holidays, ensuring that you can serve all your customers in a timely and professional manner.
Other Services
Network Monitoring Services
After-hours Guest Assistance
Notification Response Handling Services
Ticket Logging and Escalation Services
After-hours Chat Services
Active Directory User Management Services
Why Outsource After-hours Call Center Services to Flatworld Solutions?
Flatworld Solutions is a leading provider of after-hours call center solutions. Outsourcing after-hours call center services to us also make sense for a host of reasons, including.
Cost-Effective Pricing
We provide our after-hours call center solutions at highly cost-effective prices, ensuring that you get all your money's worth.
Data Security
We take all steps to ensure that your company and customer data is always securely stored and used. We are also ISO/IEC 27001:2022-certified.
High-quality Services
We are an ISO 9001:2015 certified organization and go the extra mile to always provide high-quality after-hours call center solutions.
Tools and Technologies
All our call center representatives use the latest contact center tools, techniques, and technologies to provide exceptional quality services.
World-class Infrastructure
All our contact center representatives work out of world-class offices equipped with the latest contact center infrastructure facilities. This helps them to always provide world-class services.
Quick Turnaround Time
We are a leading after-hours call center services providing company and will always deliver our services ahead of schedule and within budget.
Expert Team
Our after-hours call center team is comprised of highly experienced personnel that provide top-quality services at affordable prices.
Other Services You Can Benefit From
Client Success Stories
Flatworld Solutions Provided Answering Services to a Reputed Pharma Client
A reputed client from the pharma sector wanted call answering services to answer customer queries and upsell related products. Our team provided high-quality services.
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Flatworld Provided Appointment Setting Solutions to a Client From Washington, USA
A leading client from the software and IT sector was looking for inbound call center services. Our agents provided high-quality and cost-effective services.
Read More
Avail best-in-class services at affordable rates
WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000