Email Support Services

Does your organization receive thousands of emails from customers that go unnoticed and unanswered? Well then, outsourcing your email support function can help you minimize the abandon ratio to a major extent and in responding to those email queries received from customers with a quick turnaround time. When you outsource email support services, you can not only save time but also concentrate more on your organization's core competencies.

Flatworld Solutions, a pioneer in outsourcing has been providing a wide range of professional services that cater to varied industries. We have over 19 years of experience in providing customer support services to global customers and we can proficiently answer emails and customer queries on your behalf.

By outsourcing non voice support services to Flatworld, you can be assured that all your emails would be answered and your customer queries addressed. Our email support customers have benefited from our quick response time. Outsource email support services and experience a tremendous improvement in sales, customer satisfaction and customer loyalty.

Offshoring email support services to Flatworld

Experienced workforce - At Flatworld we have a highly skilled, trained and experienced team of call center professionals who are well-trained in the providing competent non voice support services. Our skilled email support professionals can answer all your emails with appropriate and prompt replies. Flatworld's email support professionals are skilled in customer care, technical support, order fulfillment, verification, complete query resolution and resolving escalated cases.

Reliable email support services - You can be assured that your emails will be answered accurately, within a fast turnaround time. Since our professionals work on a 24x7x365 days basis, none of your emails will go unanswered. Outsource to Flatworld and get access to high-quality non voice support services at a cost-effective price.

Domain expertise - Our team can efficiently answer a number of email queries related to service-related queries, queries regarding complaints billing, product queries, after sales queries, information queries. We can also use email support services to up-sell and cross-sell your organization's products and services. Our team can also collect feedback from your customers.

Increased customer satisfaction - Since all your customers' queries will be answered on a 24x7x365 days basis, there would be no need for you to state your business hours to your customers. You can save on investing in a customer support or call center team and you can concentrate more on your core business functions. Outsourcing email support services to Flatworld can help you benefit from increased customer service quality and availability.

Call Center Staffing Calculator

Calculate staffing & costing for your project

Project Type

Inbound

Outbound - One time

Outbound - Ongoing

Chat

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Service Type

Select Target Country

Total Number of Leads

Number of Attempts Required

Average Handling Time (Min)

Deadline (Days)

» Check the result below

Service Type

Select Target Country

Average Handling Time (Min)

Manual / Predictive Dialing

Head Count Required

» Check the result below

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Service Type

Select Target Country

Shift Coverage

Average Call Count

Average Handling Time (Min)

» Check the result below

Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

How we work

Creation of database - We will first create a knowledge database of your customers frequently asked questions. This database would be created after discussing your customers' common requirements in detail.

Regular updation of database - This database would be regularly updated based on our customers' interactions with potential customers.

Apart from this, our team would be given in-depth training on our customer's services, products and processes. This in-depth training equips our team to reply email queries with accurate, clear and complete answers. By answering accurately there are fewer follow-ups and increased customer satisfaction.

Call Center Software we use

The important of providing customers with email support services

If your organization is looking for customer loyalty, increased customer satisfaction and a competitive edge over competitors then your organization must be prompt in replying to email queries. Fast and accurate replies to emails can bring an increase in your business. You cannot see an increase in customer satisfaction, if you just send auto-responses and no follow-ups.

When you use auto-response acknowledgements, the customer's questions are not accurately answered and your customer also loses his/ her trust in your organization. Your organization might also being losing a large volume of potential customers, due to the lack of efficient email support services.

Offshoring email support services to an experienced service provider can help you to efficiently tackle these issues and benefit from increased customer satisfaction. Flatworld can help you gain prospective customers and increased customer satisfaction by providing accurate answers to email queries. Outsourcing non voice support services to Flatworld can help you save on manpower and costs, while seeing an increase in your revenue.

Advantages of offshoring non voice support services to Flatworld

High-quality and professional email support services at a cost-effective price
Stringent quality control processes to ensure quality at every stage
Fast and accurate replies to email queries on a 24x7x365 days basis
Experienced, qualified and trained email support professionals
Quick turnaround time

Client Case Study

Flatworld Provided Email Support Services to an IT & Accounting Firm

A leading Australian IT and accounting firm was looking for a reliable and cost-effective email technical service provider. Our team provided them with cost-effective services.