Email Support Services

Responding to customers’ emails promptly is essential to improve your brand perception and enhance customer experience. Both startups and large organizations have their struggles when it comes to dealing with piling customer emails. This is where businesses like yours should consider outsourcing email support services. Outsourcing gives you access to skilled and experienced resources trained to provide efficient email responses.

We are a professional email support services company serving clients across the US and European markets. Our 19 years of industry experience combined with modern help desk features enables us to deliver exceptional email chat support services.

Leverage email support outsourcing to benefit from asynchronous customer communication and serve your customers better.

Services We Offer

Get 24/7 multilingual email support services to balance workload between peak and off-peak hours. Our services help you respond to email queries on -

Information Queries

Order Fulfilment

Escalated Cases

Email Verification

Shipment Information

Customer Care

Product Queries

After Sales Queries

Technical and Help Desk Support

Technical and Non-technical Support

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Outbound - Ongoing

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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our

Why Should You Choose Us As Your Email Support Service Provider?

Timely responses and accurate replies are crucial to improving customer experience. This is precisely where we help you deliver with our customized support. Here are some of the aspects that set us apart -

Quality Monitoring

We have quality monitoring systems to evaluate every email response's quality. This ensures that your customers receive ideal responses relevant to their queries.
Data Security and Privacy

Our processes adhere to GDPR and ISO guidelines. This assures our European clients that safety and project security is not compromised at any given point.
Timely Email Responses

We use innovative technologies to evaluate and segregate customer emails. This reduces the response time and improves the accuracy/relevancy of the replies.
Proficient Agents

The resources who work on your project are pre-vetted and trained. This step is crucial to assign the right resources to your project.
World-class Infrastructure

All our offices are powered by advanced tools. This enables our team to deliver outstanding services on time, every time.
Flexible Engagement Models

We have multiple engagement options. These include "pay-per-project", "pay-per-email-response", and hybrid payment models.

Additional Services You Can Benefit From

Live Chat Support Services

Communicate with your prospects in real-time to enhance customer experience and boost conversions.

Call Center Technical Support

Assist your callers with software/hardware issues and resolve customer complaints promptly with our customized services.

Remote IT Support Services

Provide uninterrupted customer service and resolve technical issues efficiently with our remote IT support services.

Customer Support Services

Gain access to our skilled and trained agents to deliver unwavering pre- and post-sales support to your customers worldwide.

Client Success Stories

Flatworld Provided Email Support Services to an IT & Accounting Firm

Flatworld Solutions Provided Email Support Services to an IT & Accounting Firm

A leading Australian IT and accounting firm was looking for a reliable and cost-effective email technical service provider. Our team provided them with cost-effective services.

Case Study on Ticketing and Email Support Services

Flatworld Solutions Provided Ticketing & Email Support Services to a Leading Home Improvement Products Manufacturer

Read how FWS provided capable agents to handle a leading home-improvement product manufacturer's ticketing and email support requirements.

Testimonials

Flatworld's service package is impressive, excellent, and very professional. They have a great team to execute the tasks assigned. We expect this relationship to grow in the coming years as we expand our global presence using the full depth and breadth of Flatworld's expertise.

CEO, A Fast-growing Research and Technology Company in Florida, USA More Testimonials »

When you outsource to us, we begin with understanding your customer base. Our resources access your ticketing systems, historical customer queries, and website to analyze your customers. This enables us to deliver personalized replies to every customer’s email. Our services are designed to help you -