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Are delayed email responses impeding your customer experience and thereby affecting your brand perception? Startups, mid-sized businesses, and large organizations worldwide struggle to deal with piling customer emails. This is where delegating email support services to a professional like us can make a difference. Outsourcing gives you access to skilled and experienced resources trained to provide efficient email responses.

Assisting clients across the US and European markets, our email support services company combines our industry expertise with modern help desk features to deliver exceptional email chat support services.

Switch to email customer service outsourcing now to serve your customers better through accurate and on-time responses to their email queries.

Services We Offer

Ready to get 24/7 multilingual email support services to balance workload between peak and off-peak hours? Here are our services to help you keep up with a wide array of email queries.

Email Response Support

Email Response Support

Guarantee prompt and professional responses to your customer inquiries with our email response support services. Our highly trained specialists utilize advanced AI technology to ensure accurate, personalized, and timely email responses.

Business Email Support

Business Email Support

Our Business Email Support service is designed to streamline your corporate communication. Equipped with knowledge in advanced email management systems, our experts ensure efficient handling of your business emails, allowing you to focus on core business operations.

Contact Center Email Support

Contact Center Email Support

Our contact center email support services provide comprehensive assistance to your customers via email. Proficient in customer service technologies and email etiquette, we ensure that every customer query is handled professionally, quickly, and accurately, boosting your customer satisfaction levels.

Email Service Technical Support

Email Service Technical Support

Provide uninterrupted technical assistance with our email services for technical support. We have tech experts, proficient in advanced email technologies, who provide 24/7 assistance to troubleshoot issues and ensure smooth operation, enhancing business productivity and communication flow.

Inbound Email Support

Inbound Email Support

Streamline your customer communications with our inbound email support. Our team, equipped with AI-powered email management systems, efficiently handles all your inbound customer emails, providing timely, accurate, and personalized responses that boost customer satisfaction.

Follow-Up Email Support

Follow-Up Email Support

Never miss an opportunity to engage with your customers with our follow-up email support. Our dedicated team, adept in email marketing strategies and CRM tools, ensures consistent and meaningful follow-ups, driving customer retention and loyalty.

Verification Email Support

Verification Email Support

Safeguard your business from fraudulent activities with our verification email support. Our team, skilled in advanced security protocols, manages all your verification emails, ensuring a secure and trustworthy business environment.

Escalation Email Support

Escalation Email Support

Handle customer complaints professionally and quickly with our escalation email support. Proficient in conflict resolution and customer service best practices, our seasoned experts manage escalated issues effectively, preserving your business reputation and customer relationships.

Email and Voice Blasting Services

Email and Voice Blasting Services

Reach your customers effectively with our email and voice blasting services. Skilled in mass communication technologies, our specialists deliver your promotional messages to a large audience, ensuring high open and response rates that drive business growth.

Our Email Support Tool Kit

Salesforce Helpdesk ZendeskHelp Scout Gsuite Front Freshworks Freshdesk Gorgisa Live chat Intercom
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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our Calculator User Guide

Multi-step Email Support

1

Initial Consultation

Our first step is to have a detailed consultation with the client to understand their industry, business model, and challenges related to email support.

2

Email Support Strategy Development

We have developed a strategic plan for improving the client's email support, which includes designing workflows and creating templates for common inquiries.

3

Software and Tools Setup

We then set up the email support software and tools, which can include CRM integration, email categorization software, and customer satisfaction tracking tools.

4

Team Allocation and Training

We allocate the right talent to the client's project, provide them with intensive training, and plan the execution. We also provide continuous support and periodic training updates.

Industries We Cater To

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Telecommunications

Manage technical queries and facilitate a smoother digital transformation journey for customers, enhancing service reliability.

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Logistics

Provide real-time updates on freight movement and regulatory compliance to improve transparency and customer trust

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Real Estate

Promptly respond to inquiries on market trends, valuation, and more, fostering informed decision-making for clients.

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Manufacturing

Streamline communication with suppliers and distribution channels to enhance supply chain efficiency.

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Media and Entertainmen

Solicit and manage content suggestions and copyright requests, enhancing content diversity and legal compliance.

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Custom Brokerage

Provide timely updates on regulatory changes and customs duties to facilitate smoother cross-border transactions.

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Retail and Ecommerce

Offer personalized product recommendations based on customer inquiries to accelerate sales.

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Finance

Circulate educational content on financial planning and investment strategies, fostering financial literacy.

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Automotive

Manage recall notifications and safety alerts to enhance customer safety and brand reputation.

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Travel and Hospitality

Share personalized travel guides and local recommendations based on customer inquiries, enhancing overall travel experience.

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Education

Keep students and parents updated about curriculum changes, exam schedules, and scholarship opportunities to ensure better academic planning.

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Information Technology

Share best practices for software usage and data security in response to client queries, fostering safer and more effective software utilization.

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Healthcare and Pharmaceuticals

Send appointment reminders and health tips to improve patient engagement and well-being.

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Insurance

Circulate policy updates and risk management tips, fostering risk awareness and prevention.

Why Should You Choose Us as Your Email Support Service Provider?

Timely responses and accurate replies are crucial to improving customer experience. This is precisely where we help you deliver with our customized support. Here are some of the aspects that set us apart -

Additional Services You Can Benefit From

Communicate with your prospects in real-time to enhance customer experience and boost conversions.

Assist your callers with software/hardware issues and resolve customer complaints promptly with our customized services.

Provide uninterrupted customer service and resolve technical issues efficiently with our remote IT support services.

Gain access to our skilled and trained agents to deliver unwavering pre- and post-sales support to your customers worldwide.

Client Success Stories

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A Leading Australia-Based IT and Accounting Company Efficiently Tackled Email-Based Technical Queries

A leading Australian IT and accounting firm was looking for a reliable and cost-effective email technical service provider. Our team provided them with cost-effective services.

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USA-Based High-End Home Improvement Products Manufacturer Benefits from Our Ticketing & Email Support

Read how FWS provided capable agents to handle a leading home-improvement product manufacturer's ticketing and email support requirements.

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Success Stories

Outsource Email Support Services

Optimized using the latest market trends and fortified through automation-powered tools, our services ease your administrative hassles and slash costs. When you choose us, we start by understanding your customer base. This includes accessing your historical customer queries and ticketing systems to deliver personalized replies to every customer's email. From resolving ad hoc customer queries and clearing email backlogs to providing speedy responses without auto generating, we address your customer concerns efficiently.

Get prompt, efficient, and scalable email support to provide exceptional customer care with our email response services.

Contact Us
Info Email

USA

Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


PHILIPPINES

Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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