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The Client

The client is one of the leading and renowned hearing aid companies in the world. They have several medical centers spread across the globe and help patients with hearing aids and treatment.

Client's Requirements

The client was looking for a reliable and cost-effective outbound calling and phone answering service provider. The client wanted a team to answer callers, provide them with relevant information, and also call up existing clients and offer them a recall examination. The client wanted to outsource this requirement as they were not satisfied with the performance of their in-house team.

Business Challenges

Our team had to face a few challenges while implementing the outbound calling and phone answering project for the client. Some of the major challenges we had to face were -

  1. The client wanted a team who could provide them with outbound calling services as well as be a phone answering team for the calls.
  2. The client wanted us to hire the best set of experienced agents quickly and start the project within a short time.

Our Solution

Keeping in mind the client's requirements and challenges in mind, our team at Flatworld Solutions devised a plan for the project. We hired the best set of skilled and experienced agents who had a similar kind of experience in the past within 7 business days. The agents had to be experienced in handling aged patients as the majority of the customers were senior citizens. Being a HIPAA compliant organization, it was relatively easy for us to onboard the client and kickstart the project.

The Results

The customer was delighted to see the results delivered by our team of call center agents and they even renewed the monthly contract for the second month. They were not only impressed by the quality of the services delivered by our agents but also the cost-effectiveness of the entire project.

Outsource Outbound Calling Services to Flatworld Solutions

Flatworld Solutions has been one of the leading providers of phone answering services as well as outbound calling services to clients around the globe. Our team comprises some of the most experienced and skilled agents who can deliver top-notch services to clients. We leverage the best and the latest call center tools and software while delivering high-quality services.

If you are looking for a reliable and cost-effective outbound calling service providing company, then look no further. Get in touch with us today!

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

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