Today, Indian companies provide offshore call center services to a host of global businesses, including many Fortune 500 companies. By utilizing the expertise of Indian call centers, several business giants have been able to minimize costs and enhance operating efficiencies. In today's market scenario, outsourcing your requirements to an offshore call center provider in India can help you better handle business realities.
Many different factors make India an attractive outsourcing destination. These include favorable government policies and excellent communication networks. In addition, India has a large English-speaking population who are willing to work at a low wage-level. Time and again, Indian Business Process Outsourcing (BPO) companies have proved their mettle and have gained the confidence of the global business community.
Planning to set up a call center, but not sure what it takes?
What makes India an ideal outsourcing location?
India's offshore call centers offer the following benefits:
A large English-speaking population - India has a large number of English-speaking professionals who can handle your calls quickly and efficiently
A wide range of services - Indian call centers have expertise in a variety of inbound and outbound call center services, which can be customized to meet your unique requirements
Extensive experience - Indian call centers have extensive experience in working with customers in many different industries and with various kinds of processes. This means that we have the capability to provide a wide range of offshore call center solutions
A 12-hour time difference - India's 12-hour time difference with western countries makes it a perfect call center location. Since your night is our day, you can leverage our services to provide 24X7 customer support to your end customers
In this way, an offshore call center in India can help you leverage our skilled resources and existing infrastructure. This can help you survive in an increasingly competitive environment.
Which call center services can you outsource to India?
You can outsource a wide range of services including:
Inbound call center services
Phone answering services
Order taking services
Outbound call center services
Appointment setting services
Lead generation services
Cold calling services
Technical helpdesk services
Email support services
Chat support services
In this way, the offshore call centers in India can provide a variety of services. Whether you are looking for phone answering services, claims processing services or technical support services, we can provide a solution that exactly fits your needs.
Why partner with Flatworld Solutions for offshore call center outsourcing?
If you are looking for a dedicated offshore call center provider in India, your search ends with Flatworld Solutions. We understand that customers are at the heart of your business. We can help you stay connected with them on a 24x7 basis.
If you are looking for an outsourcing partner that puts your needs first, your search ends with Flatworld Solutions.