Any business that interacts with countless customers on a day-to-day basis requires an efficient way of handling queries put forth by customers. This not only helps in improving operations for the business but also offers unmatched customer experience, which displays a better brand image for the business, thus leading to enhanced sales and engagement. To avoid the complications that could result from manual operations, the best alternative for any business in the 21st century is to opt for automated processes to streamline operations, and digital agents are that one solution that can take away the hard manual labor out of the equation and replace it with flawless, unerring operations through automation.
A digital agent helps businesses have engaging and integrated transactions with their customers that lead to better outcomes in sales and marketing operations as well. Digital solutions introduce chatbots that can streamline your interactions with your customers and prospects, enhancing your communication while empowering the customers. And when you're looking for the best digital solutions, what can be better than working with a professional digital agent services providing company?
Digital Agent Services We Offer
Flatworld Solutions (FWS) is a leading digital agent services company with 20 years of experience in catering to businesses from different parts of the globe. Knowing consumers of the modern era find it more convenient to know more about business, their services, and their products by interacting via chat, we help our clients make themselves more available to their clients using chatbots. This not only increases your efficiency as a business but also gives you a chance to employ cost-effective measures to respond to your clients instantly, creating a win-win situation.
Digital agency solutions involve artificial intelligence, machine learning, and natural language processing to automate chatbox conversations seamlessly to make it an easy-to-understand interaction. We work with a team of experts from different areas to offer comprehensive digital solutions that are precise and employ the best technology to yield the best outcomes. We have access to the latest tools and technology to craft solutions that let you leverage chatbot services for a wide range of support services ranging from simple to complex. With the integration of machine learning, artificial intelligence, and NLP, the chatbots evolve by learning and help offer a highly personalized experience to your customers. With that, we provide data-driven chatbot solutions that deploy deep learning to improve customer relationships and task knowledge.
The following are the customer service functions that we can help you handle -
Call Center Software we use
At Flatworld Solutions, we adopt a streamlined approach to provide digital agents that suit your business requirements and help you automate customer engagement operations to help you save time, effort, and costs. This helps us ensure high-quality services by monitoring each stage of the process. And as we firmly believe in maintaining complete transparency, we have listed out the stages that are a part of the process of our services, which are as follows -
01. Receiving Order
When you get in touch with us for our services, we communicate with you to understand your business requirements. This helps us give a precise direction to our project by incorporating the most relevant processes and operations while designating a team of professionals for your requirements. We then come up with the scope of the project, detailing resource allocation, estimated costs, and timeframe. Once you give us the approval, we go ahead with the subsequent stages
After deciding the team for your project, we start with the basic planning and move on to implement the project plan. This involves all the technical operations and we leverage some of the latest technologies and tools to ensure complete accuracy
Once the blueprint is ready, we test our chatbot and look for loopholes. As we identify the loopholes and inconsistencies, we fix them and again test the project. This step ensures zero errors in the project as a result of rigorous testing and quality check
After ensuring that the project is free of errors and inconsistencies, we implement it. We also offer post-implementation support services to assist you when you experience any challenges concerning our services
Our Call Center Portfolio
Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.View all Samples
Other Services You Can Benefit From
Why Choose Flatworld Solutions for Digital Services?
Flatworld Solutions is a professional service provider that promises high-quality, outcome-oriented services. We have collaborated with clients from various parts of the world and have successfully catered to their business needs with our superlative services that streamline customer engagement operations and help our clients save costs and time. When you outsource your requirements to us, you can expect the highest quality services that are personalized for your business. Besides this, various other benefits are as follows -
Our agent services come at highly competitive rates, making it easy for companies to collaborate with us without budget being a constraint. Our flexible, per-interaction pricing ensures that you only pay for the services that you opt for, thus making our services both efficient and cost-effective.
Being accredited with the ISO/IEC 27001:2022 certification, we ensure that your business data is protected completely from third-party access or any chances of a data breach. We use the latest software, technology, and tools that are highly protected. We also comply with stringent data security policies, so you can rest confident when you outsource your requirements to us.
We are equipped with the best tools, technology, systems, and work in well-established infrastructure to meet the business goals of our clients in a hassle-free manner within the agreed timeframe. We have complete power backup and uninterrupted networks that help us work efficiently, smoothly, and effectively.
Our services characterize complete transparency and all the chatbot interactions are backed up for client access. Everything about your business and project will be shared with you and you will be kept in the loop at all times.
If your business witnesses a need for upscaling, we are equipped with all the resources and a large team of professionals to meet the upscaling requirements while ensuring that the project is completed within the stipulated timeframe without compromising on the quality of our services.
We have a comprehensive recruitment process to handpick and train experts who are beyond qualified and experienced in providing flawless services with an impressive track record. When you outsource your requirements to us, you can have complete assurance that you get to work with some of the most experienced and skilled professionals from the industry.
We have a team of customer care service executives who are available around the clock to address customer queries. You can contact us through multiple channels, including phone, email, and chat. We will get back to you in a short while with the information you need.
Client Success Stories
FWS Provided Appointment Setting Services to a Highly Successful Stationery Supplier
A well-known stationery supplier was looking for reliable and professional appointment setting services. We delivered cost-effective services to the client.
FWS Provided Highly Professional Calling Services to a Financial Services Firm
A leading financial services company required robust outbound calling services. We provided the client with the best quality services.
Outsource Digital Agent Services to Flatworld Solutions
Flatworld Solutions has been an excellent partner in providing support services for our expansion and providing outstanding customer support.President, Digital Signage & Television Service Company, TX More Testimonials »
Flatworld Solutions is a pioneer in offering digital agent services as well as a variety of other services to customers worldwide. With customers being all the more interactive and assessing the capability of brands through the quality of customer experience they experience, digital agent services are a much-needed addition to your operations to stay ahead of your competitors while easing the interaction between you and your clients. As you outsource digital agent services to Flatworld Solutions, we help automate the customer interaction and marketing operations, thus saving you time, efforts, and costs. This leaves you with a lesser number of things to worry about pertaining to your business while experts step in to ease your operations.
Get in touch with us now.
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