Contact Center Services

The contact center industry is estimated to be a whopping $28.09 billion. Do you know that your competitors may be running a sleek contact center operation, putting your business at risk? Do you have a customer facing function and are you looking to leverage the best contact center outsourcing workflows to ensure that you provide the best customer experience to your customers? If so, you can benefit significantly from our contact center services.

Flatworld Solutions is a leading contact center company and has over 19 years of experience in proving a range of contact call center services to a diverse and growing clientele from across industries and the world. We provide state-of-the-art contact center solutions from over 10 global delivery centers spread across the world. Leveraging a low-cost workforce that comprises some of the most talented and dedicated agents, we can pass on significant cost-savings to our clients while never compromising on the quality. Choose our contact center as a service and ensure that you surpass your competition and remain the preferred company to your client base.

Contact Center Solutions

We provide a wide range of call center solutions delivered by a seasoned team of contact center outsourcing consultants. Our services include -

Inbound Contact Center Services

We have over 19 years of experience in running inbound contact centers for a diverse and global clientele from across industries. Our experience has streamlined our processes so we can deliver significant cost savings to our clients.
Outbound Contact Center Services

An outbound contact center is important if you are looking to reach out to your prospects and educate them on your products or services. Our outbound callers are thorough professionals and will ensure that your prospects think highly of your brand.
Cloud Contact Center Services

We provide cutting-edge cloud contact center services leveraging the latest and best that the cloud has to offer. When you deploy your cloud operations, our services can help you overcome roadblocks related to new technology integration and staff management.
Omnichannel Contact Center Services

Our seamless omnichannel contact center services provide effective and efficient customer support experiences across multiple channels, including email, phone, live chat, mobile apps, and video. We offer a consistent brand experience across all channels.
Telemarketing Services

Many clients have approached us for telemarketing services, and we have never disappointed. We have trained and qualified agents who know how to speak professionally and courteously to ensure that your brand, products, or services are optimally presented.
Lead Generation Services

If you are looking for the best lead generation services in the industry, you are in the right place. We have a team of agents that have performed lead generation activities for numerous clients and provided them with warm leads that are ready to close.
Contact Center as a Service

We also provide contact center as a service, wherein you only pay for the services received. We take care of all the recruitment and infrastructure costs so that you can choose the services you need and pay only for that.
Customer Service Contact Center

A contact center is usually the first place where customers get to interact with your brand. We provide omnichannel customer service so that your customers can contact you on whichever channel they prefer, including phone, email, social media, or chat.
Contact Center Consulting Services

Our contact center consultants can be counted on to provide end-to-end advisory on all aspects related to contact centers. Our experts have spent decades in the industry and will get you up and running with your contact center so that you don't lose customers to poor customer service.
Customer Support Services

We can provide you with highly trained and technically competent agents to provide your prospects and/or customers with world-class customer support, including technical support.
Contact Center Monitoring Services

If you are looking for the best means to monitor your contact center, we have got you covered. We will unleash a full set of tools and best practices to identify gaps in your service delivery and provide solutions to rectify them.

Why Choose our Contact Center Outsourcing Services?

With our services, you gain access to many benefits, including -

Reduced Costs

We provide our call center solutions at highly affordable prices designed to attract firms of all sizes and requirements.
Multichannel Assistance

We provide round-the-clock and multichannel assistance so that you are always available when your customers need you.
Integration of New Technologies

We routinely keep up with the latest developments in the industry and implement best practices continually.
Improved Contact Center Operations

Our solutions improve accuracy, automate tasks, and provide timely information.
Focused Approach

Flatworld Solutions' streamlined approach towards providing comprehensive solutions makes your customers' journey delightful.
24/7 Operations

We provide our contact center outsourcing services at all times of the day or night. With us, you will never miss a beat.
High Scalability

We have the resources and bandwidth to seamlessly increase the headcount or decrease it to deal with changing business requirements.

Our Contact Center Services in the Philippines

Flatworld Solutions has a solid presence in the Philippines where we have a global delivery center. Employing only the most rigorously selected candidates, we put our experience to use to provide world-class and cost-effective contact center services in the Philippines for all requirements.

Client Success Stories

FWS Provided Outbound Calling Services to an Event Management Company

A US-based event management company from the US required professional outbound calling services. We trained 15 agents to provide highly efficient and professional services.

FWS Provided Cold Calling Services to a Research Organization

A contract research organization specializing in capturing the interest of prospects and turning them into warm leads required cold calling services. We provided world-class services at cost-effective rates.

Testimonials

I have been using Flatworld Solutions for the past few months and am completely satisfied. They are very reasonably priced and do exactly what's asked of them.

Spokesperson, Travel solutions company in London More Testimonials »

Choose Our Contact Call Center Services

We are a leading player in the contact center industry. With our services, you can -

Provide the best customer experience to your customers
Reach out to prospects professionally and courteously so that your brand reputation doesn't suffer
Cut down significantly on costs while providing world-class experiences to your customers