Talk to Our Experts

Schedule Your Free Consultation

We respect your privacy. Read our Policy.

The Customer

A leading international company in the Internet media and market research domain, with high-quality technology-driven products and services, wanted to monitor and understand the Internet and technology behavior of children across Australia.

The client therefore approached Flatworld Solutions with the following requirements:

  • 500 surveys of parents and children (in the age group of 6 and 17), across all the states in the country, had to be carried out. The hard task of interviewing young children for an average time period of 30 minutes each had to be executed
  • Based on the findings from the survey, a B2C database had to be created in each state. Besides, a pre-determined quota of database for each state had to be met
  • The completed surveys had to be delivered within 4 weeks, in a cost-effective manner

The Challenge

Flatworld Solutions agreed to perform the task and went about carrying out the task in the following manner.

  • Prepared a list of phone numbers that was sufficient to generate 500 telephone surveys; meeting the pre-determined quotas for each state
  • Developed a specific training program to interview children and handed it over to the professional interviewing team, which helped in carrying out the surveys smoothly
  • Made updated progress reports about the task and sent it to its customer on a daily basis. Key issues and 'interviewer feedback' were highlighted in the daily reports
  • The interviewing team developed a certain unique style of conversation to conduct the telephonic interviews in an interesting manner, in order to keep the parents and more importantly the youngsters, interested in the survey
  • Flatworld's dedicated "Quality Check" team ensured that the findings were authentic

The Results

  • Flatworld Solutions successfully delivered 500 surveys, meeting the pre-determined quotas in each state
  • Executed all the surveys in a period of 4 weeks
  • A special screen was developed to conduct the interviews, using the industry standard CATI application
  • Voice and data screens were captured and presented to the company
  • The entire project was carried out in such a manner that the customer recorded almost 30% savings in terms of costs. It proved to be a wise decision to outsource the project to Flatworld Solutions

Contact us to outsource CATI Field Services.

Contact Us

Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details


Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

Hire Talented & Friendly Agents for your Call Center

Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Talk to Our ExpertsSchedule Your Free Consultation