The Customer
Flatworld Solutions carried out a pilot project that involved interviewing 2000 clients of its customer - an established health insurance provider in the State of North Carolina - and 4000 clients of its customer's competitors. The respondents were interviewed to understand their preference for "referral management" with regard to a particular health insurance plan. The survey methodology used by Flatworld was that of a Blind Phone Survey. Some of the challenges that Flatworld came across during the exercise were:
- The customer's offerings had to be positioned amidst several other products and services existing in the market.
- 5 different quotas in different segments, across the 2000 surveys, had to be attained.
The Challenge
- The team at Flatworld designed a specific training program and a process, which included a 15 minute survey consisting of 18 questions. Out of the 18 questions, 15 were multiple-choice questions, while the rest were open-ended questions.
- The following conditions were adhered to: Respondents could not be employees of a hospital, physician or advertising/marketing firm. This was done to refrain from getting biased results. 15 interviewers executed the survey successfully in a span of 4 weeks.
Flatworld's dedicated Quality Check professionals verified all the voice and data screen records.
The Results
- Flatworld Solutions successfully created interview screens using Industry Standard CATI Application.
- All the voice and data screens were captured and presented to the customer.
- The dynamic team at Flatworld finished the project with one week to spare, with 99% accuracy.
- The project was completed within the budget specified by the customer, resulting in over 40% savings in costs as compared to a US based CATI center.
- Flatworld achieved about 91% conversions as against the customer's expectation of 70% conversions.
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Our Customers
![Movement Mortgage](https://www.flatworldsolutions.com/images/client-logos/movement-mortgage.jpg)
![Alcon](https://www.flatworldsolutions.com/images/client-logos/alcon.jpg)
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Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
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USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000