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Flatworld Solutions carried out a pilot project that involved interviewing 2000 clients of its customer - an established health insurance provider in the State of North Carolina - and 4000 clients of its customer's competitors. The respondents were interviewed to understand their preference for "referral management" with regard to a particular health insurance plan. The survey methodology used by Flatworld was that of a Blind Phone Survey. Some of the challenges that Flatworld came across during the exercise were:
Flatworld's dedicated Quality Check professionals verified all the voice and data screen records.
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