The ability of a business to attract new customers is critical to its survival in an aggressive marketplace. Customer acquisition and lead generation can be a costly exercise. Leading businesses now outsource customer acquisition to reduce Non-Value Added (NVA) overhead, leverage domain-trained Sales Development Representatives (SDRs), and ensure consistent lead quality across campaigns.

Flatworld Solutions delivers end-to-end customer acquisition programs tailored to your sales goals, Voice of the Customer (VoC) insights, and Service Level Agreement (SLA) success metrics. Our services are designed to grow your market footprint while streamlining internal workloads and reducing acquisition friction. From telesales and customer surveys to up-sell programs, every campaign is structured using Lean Six Sigma–driven Standard Operating Procedures (SOPs) for repeatability, quality control, and measurable Return on Investment (ROI).

Our Customer Acquisition Services

Flatworld Solutions is a leading provider of outsourced digital acquisition services and can help you efficiently and cost-effectively acquire new customers. Our customer acquisition solutions are comprehensive and will always be provided keeping your exact requirements in mind.

Our wide range of customer acquisition and telesales services include -

Running Multi-media Campaigns

We will run an effective customer acquisition campaign by carefully crafting a plan and executing it effectively. Our customer acquisition team will help you contact your customers directly and enable you to make the best pitch for your products or services.

Customer Retention Services

Our retention strategies are structured using past interaction data, escalation trends, and CTQ-based loyalty scoring, which minimizes churn and improves Customer Lifetime Value (CLTV). Our 20 years of experience have shown us how to best deal with customers to ensure that they remain satisfied and loyal.

Customized Inbound and Outbound Telesales Services

Our customer acquisition team will make professional outbound calls and take inbound calls to ensure that your business efforts are fruitful. We make use of a state-of-the-art CRM system to help you track and manage every potential customer and their queries.

Lead Generation Services

Lead generation campaigns are aligned with VoC parameters, prioritized by Customer Value Added (CVA) score, and delivered via Define, Measure, Analyze, Improve, and Control (DMAIC)-refined outreach plans. Our customer acquisition team will provide more definitive appointments for your sales team. We ensure that the right message gets out to your prospective customers, resulting in increased conversions.

Online Market Research Services

We conduct blind surveys, Net Promoter Score (NPS) studies, and sentiment analysis to identify buying patterns and optimize offerings for each customer segment. We perform a wide range of surveys, including customer opinion surveys, customer satisfaction surveys, and blind surveys, to provide you with the data you need.

Search Engine Marketing Services

Our Search Engine Marketing (SEM) efforts are structured around A/B-tested ads, high-intent keyword targeting, and measurable funnel tracking. We can provide an effective search engine marketing strategy to help your business appear higher in search engine listings.

Undertaking Cross-sell and Up-sell Programs

Cross-selling and up-selling are up to 5 times cheaper to perform as compared to acquiring new customers by running customer acquisition campaigns. Cross-selling and up-selling can also provide your customers with better services and boost your profits.

Other Services

We also handle product queries, order flows, renewals, and customer data updates, delivered through SLA-based admin processes.

Product information requests

Payment processing

Application processing

Subscription renewals

Database updating

Other Services You Can Benefit From

Market Intelligence Services

Customer Follow up Services

Customer Satisfaction Survey Services

Data Recovery Services

Call Center Software we use

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Why Outsource Customer Acquisition Services to Flatworld Solutions?

We are a leading provider of telesales customer acquisition and retention services and are committed to understanding your business needs and working to deliver services that give you the maximum benefit. In short, our customer acquisition services can help you explore new business opportunities, effectively market your products and services, acquire new customers, and retain existing customers. As your outsourcing partner, we deliver service agreement-bound acquisition results that reduce your cost per lead while supporting rapid market expansion.

Partnering with us can help you -

Get Access to Trained Personnel

Our dedicated customer acquisition teams undergo specialized sales training. This helps them effectively handle all customer inquiries. Our focus is on increasing the percentage of calls that convert into actual sales without diminishing the customer's experience in any way.

Stay Assured of Quality Services

Our stringent Quality Control (QC) process ensures that we either meet or exceed mutually agreed-upon quality standards.

Reduce Costs

Leveraging our existing infrastructure, process expertise, and trained executives can help you reduce costs without compromising on quality.

Leverage State-of-the-art Technology

We use sophisticated technology and back-up systems to ensure maximum contact with your customers.

Outcome-Driven Campaign Monitoring

Each campaign is measured by CTQ metrics, including conversion ratio, contact rate, and channel ROI, with a 48.58% QA uplift recorded in prior campaigns.

Client Success Stories

FWS Delivered Robust Lead Generation Services to a Reputed SEO Company

A top Search Engine Optimization (SEO) firm contacted us to provide highly professional lead generation solutions. We provided robust services within a quick time.

FWS Delivered Telemarketing and Customer Acquisition Services to a Management Platform Provider

A top management platform service provider required telemarketing and customer acquisition services. We provided the client with highly robust and timely services.

Client Testimonials

I am so glad we partnered with Flatworld. I appreciate that I have a dedicated Project Manager who is available to answer my queries or feedback at any time.

President, Plumbing, HVAC, & Local Marketing Company, CO

More Testimonials

Why Outsource Customer Acquisition Services to Flatworld Solutions?

Flatworld Solutions can help you plan, design, and deliver effective customer acquisition support programs. We understand the importance of effective selling in expanding your customer base. Our focus is on minimizing acquisition costs while maximizing CLTV through process-validated outreach methods. We also offer a complete suite of related services, including B2C lead gen, VoC research, Customer Satisfaction Score (CSAT) surveys, and post-acquisition retention programs, all designed under a DMAIC-governed framework

If you are looking for an outsourcing expert who can help you take your business to the next level, then your search ends with Flatworld Solutions. Connect with us today to get a tailored quote for your acquisition or retention strategy, aligned with your geography, campaign goals, and quality benchmarks.