Flatworld Provided Customer Support Services to a US-based Hotel

Case Study on Customer Support Services for US-based Hotel

The Client

The client is one of the leading hotels based in Texas, United States of America. They handle bookings, reservations, and cancellations of trucks and buses.

Client Requirement

The client was looking for a cost-effective and reliable customer support service providing company that could help them handle all the bookings, reservations, and cancellations for buses and trucks. They also wanted someone who could coordinate with the available drivers and allocate tasks to them regularly.

Business Challenges

Our team at FWS had to face a few challenges while implementing the customer support project for the client. Some of the major challenges we faced during the project were -

  1. The client wanted a dedicated team working for them during the day and a shared resource team during the non-working hours.
  2. We had to hire a talented team of resources to handle the client's requirements within a quick time.
  3. The client wanted us to provide support to their daily operations as well as coordinate with the drivers until the ride was completed.
  4. The client wanted a dedicated toll free number and we also had to set up the CRM for the client within a quick time.

Our Solution

Keeping in mind the challenges and the client's requirements, our team of call center agents at Flatworld Solutions developed a plan which would suit their requirements. We quickly onboarded a pilot team of 3 resources and one coordinator who would kickstart the project. The team would handle all the client's bookings along with reservations and cancellations. We also coordinated with the drivers until the end of the ride. We helped the client to set up the CRM completely and also obtain a dedicated toll-free number for the project.

The Result

The client was extremely impressed by the quality of services delivered by our team. Our team was able to bring down the costs for the clients by almost 30% within a short time. They were not only impressed by the error-free services delivered by our team but also the cost-effectiveness of the entire project. The client has even promised to extend the contract further.

Outsource Customer Support Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality customer support services a gamut of other call center services to global clients. We have some of the most experienced and skilled call center agents on board who can cater to all their requirements with ease. We leverage the latest tools and technologies while delivering the best quality services within a quick time.

Are you looking for a reliable and cost-effective customer support service providing company? Then, you have come to the right place. Get in touch with us today!

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