The Customer
A leading IT services company's BPO division was facing several difficulties in processing mail order fulfillment for millions of orders each month. Flatworld Solutions helped the company by designing a unique BPO platform meant for mail order processing.
The Challenge
Some of the challenges faced by Flatworld were -
- The IT services company's BPO division focused more on delivery and required immense training in BPO platform management.
- The company's existing in-house IT support was not in accordance to BPO platforms. It was more focused on desktop management. Moreover, the support service team was not familiar with the BPO domain.
- The turnaround time to respond to customers' queries had to be enhanced.
Flatworld Solutions set up a special team, the members of which had expertise in Oracle DBA, BPO platforms and operating systems. A special support operations center was also established which was equipped with voice/email/internet facilities, including remote access support, which helped in reducing the turnaround time considerably.
The following technical support services were outsourced to Flatworld Solutions -
- Providing daytime support to suit the USA timeline
- Performing regular cleanup and maintenance activities at the support center
- Flatworld Solutions extended its support services to 24 hours during peak period (when there was an excess of processing requirements)
- All necessary applications required at the support center were installed and configured. Besides, regular upgrades to the applications were done
- All the databases were periodically maintained and updated
- All kinds of application errors were rectified regularly
The Results
The company was pleased with the services provided by Flatworld Solutions. Several performance-related issues, faced by the company earlier, were also resolved by Flatworld Solutions. This augmented the company's productivity significantly.
Contact us to outsource BPO Services.
Contact UsAvail best-in-class services at affordable rates
Our Customers
![Movement Mortgage](https://www.flatworldsolutions.com/images/client-logos/movement-mortgage.jpg)
![Alcon](https://www.flatworldsolutions.com/images/client-logos/alcon.jpg)
![ARI](https://www.flatworldsolutions.com/images/client-logos/ari.jpg)
![Maximus](https://www.flatworldsolutions.com/images/client-logos/maximus.jpg)
![Redwood E-Learning Systems](https://www.flatworldsolutions.com/images/client-logos/redwood-elearning.jpg)
Key Differentiators
Case Studies
-
Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
-
Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
-
Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
-
Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
-
Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
![Info Email](https://www.flatworldsolutions.com/images/info-emails/csupport-info.png)
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000