CATI Services
Are you stuck trying to frame sensible questionnaire to interview your audience? Then using inferior CATI services to cut corner is not the best way. What you need is a highly intuitive Computer-assisted or Computer Aided Telephone Interviewing (CATI) that improves the performance and quality of market research data collection by helping interviewers ask relevant and effective questions. The responses are simultaneously recorded onto a computer system for further analysis.
At Flatworld Solutions, (FWS) we offer you the best end-to-end CATI Services for market research data collection. This comprises the very best in CATI software and includes a CATI call center which is a completely automated, predictive dialer enhanced telephone center with Rapid Dial. Our CATI market research solutions and services are highly effective in international B2B and consumer interviews. They offer significant benefits in terms of sample management, question routing, accuracy, and timing.
Studies We Perform Under CATI Research
CATI services can help you with detailed analysis of many business facets. This service can help you understand the customer behavior, market behavior, and everything in between. The studies covered under CATI research includes the following -
- Urban and rural studies
- Analysis and buyer behavior and market segmentation
- Quantitative pricing research
- Report creation and presentation
- Event feedback survey
- Study on need analysis
- Testing advertisement response
- Data Analysis
- Studies on product development and its usage
- Evaluation of customer experience and satisfaction via survey
What Makes Our CATI System Different?
Enterprise Reporting
Questionnaire Design
Design Functions
Automatic Call Scheduling
Interview Length
Interviewer Training and Monitoring
At Flatworld, we have all the elements of an effective CATI system; Starting with a well-designed questionnaire created in-house and ending with customer feedback about our interviewers. Here's what makes us different -
Questionnaire Design
Having a ready paper questionnaire and just sticking it into the computer is not all that it takes into developing a CATI survey. We ensure that question layout is effective, and that skip logic and valid response values are specified in all our questionnaires. The data collected is then coded by the CATI system and updated in the database. Control and performance reports are available which help to deliver quality and timeliness.
Design Functions
Some of the design functions that make our system efficient include the following -
Editing allows us to identify any discrepancies in respondents' answers and record errors done by the interviewer
Customization allows the text of a question to be tailored based on the answers to previous questions
Probing is used to extract the "best estimate" answer from a respondent when an appropriate answer is not offered
Autodialing helps in reducing the load on the human operator by reducing human errors
Automatic Call Scheduling
Scheduling calls to respondents automatically is a vital part of a CATI system. Randomizing and scattering call attempts, prioritizing important calls, and adjusting time zone differences are all strategies that go a long way towards making a survey effective.
Interview Length
Interview-length helps in ensuring the reliability of computer-assisted interviews, as it is a well-studied fact that the longer an interview or survey, the less reliable the data quality.
Interviewer Training and Monitoring
Includes training interviewers to persuade respondents to participate in the survey and gather accurate data. Monitoring the interviewer and receiving customer feedback ensures that the interviewer is effective.
Enterprise Reporting System
Once you outsource computer aided telephone interviewing services to us, we collect data and reports on events in real time with access to analysis reports and voice recordings.
Call Center Software we use
CATI Service Process We Follow
Designing a series of questionnaires isn't easy when you have a partial understanding of your audience and less experience in customizing the layout for enhanced user interaction. By using a transparent strategy, we provide computer aided telephone interviewing services that are ideal for your business to enhance the accuracy of microdata by engaging survey respondents. The steps we follow as part of CATI service is as follows -
1
Gathering Intelligence
We compile questions that need answers by working with your team, this allows us to skip questions that are less relevant to the respondent
2
Interview Scheduling and Interviewer Training
We impart high-quality training to interviewers to obtain and analyze the inputs from respondents. We also schedule the interview by prior consultation with respondents
3
Design & Customization of Questionnaire
We customize questions to extract answers that give better business insights. The computerized questions are customized by CATI software's smart logic by automatically skipping irrelevant questions
4
Executing Phone Interview
Once questions are prepared and fed into CATI software we interview clients by reading out questions. The user response is directly fed into the software for further analysis
5
Input Analysis and Report Creation
Our experts and analysts transform the inputs into high-quality business insights and reports that will support better decision making
Why Choose CATI Services from Flatworld Solutions?
Are you keen on outsourcing computer aided telephone interviewing services for better value? You are not alone, there are many businesses that need insights to take their day-to-day engagements and customer service to the next level. If you are ready to evolve we have the solution to carry you to the goal in the fastest way. Here are benefits of choosing FWS' CATI services -
Certified CATI Services Company
Flatworld Solutions is a reputed provider of CATI services because our services are ISO 9001:2015 certified. Since our inception in this industry 20 years ago we have followed high quality standards to meet the industry expectation and guarantee better results as well as value in the long run
Data Security
Ours is an ISO/IEC 27001:2022 certified company that adheres to data security standards approved by the information security management system. We eliminate security risks and protect your confidential data by using technology and physical infrastructure as barriers. This will ensure complete security and assurance that only signatories of Non-disclosure who are assigned to the project have access to protected information
High Accuracy and Quality Service
FWS' high-quality CATI services have consistently produced precision reports that are sought by B2B businesses worldwide. With 100% transparency and 98% accuracy, we capture customer insights through tailormade questionnaires that are relevant to prospect target audience
Short Turnaround
We have equal concern for the time you spend waiting for results. Our CATI services can be implemented in short TAT that includes 35% of the time that is saved by outsourcing CATI services to call center professionals at FWS
Scalability
As your business evolves you may need to cover a large target group of respondents. To do so, in an efficient manner, you will need scalable performance - one that can be availed by turning to us. You can target a broad range of verticals that include real estate, broadcasting, software, etc.
Pocket-friendly Pricing Options
Cost is a critical factor in price sensitive markets. To ensure you get the best value for your budget we offer a flexible pricing structure that comes with customizable components, so you can choose the service that justifies your business needs
Single-point Contact
You will be assisted throughout the project and after by a dedicated specialist who is also a subject matter specialist. In this way, you can skip the queue and straightaway get your issues resolved without waiting for help from the upper hierarchy
CATI Services Software
Since CATI software is essential to customize the questionnaire we use advanced software with smart branching logic to automatically omit irrelevant questions. The proprietary software used by our team will help in gathering valuable microdata as well as to maintain an orderly flow of questions depending on the answers submitted by the survey recipient. The software we use has an intuitive interface that allows questions to be read from the computer screen
Experienced Team of Call Center Specialists and Analysts
We have a team of savvy call center agents who are well-versed with CATI software. Our agents are skilled to simultaneously handle phone calls and conduct interviews as per the schedule. Our team possess 10+ years of experience in various call center service facets to help you make the best business decision
Modern Infrastructure
At Flatworld, we routinely upgrade the physical, technology, and security infrastructure to remain consistent with up-to-the-minute needs of the industry. This enables us to render call center services that are accurate, and secure to bring maximum satisfaction to your team
Secure Data Exchange
We use highly secure FTP and VPN to let you share confidential data with us. The data once received at our end is stored in the Cloud for easy access and management. Using a secure login, you can access the data and reports from our network for taking best business decisions
Round-the-clock Availability
Our personalized support can be availed from your local time zone as we work on a 24x7 basis throughout the year. When you need to hear from us you can give us a call or write an email to get a quick response
Client Success Stories
A Health Insurance Company Benefits from Flatworld Solutions' CATI Services
A US client contacted Flatworld Solutions to carry out CATI service on 2000 customers guided away from the competitors. The interview was intended to determine the choice for referral management. We helped increase conversion by 91%.
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Flatworld's CATI Field Services Helped Australian Client Survey Parents and Children
An Australian client contacted FWS to outsource CATI so that parents and children can be surveyed to understand internet behavior. We successfully completed CATI research as per the client's need.
Read More
Outsource CATI Services to Flatworld Solutions - The Leader in Call Center Service Outsourcing
At Flatworld Solutions, we have been providing value-added Computer-assisted Telephone Interviewing services to our global clients since 2002. With our cost-effective services, fast turnaround time, dedicated staff and well-defined processes, it's easy to see what makes our services attractive in the CATI marketplace. With 20 years of combined experience in call center service we have emerged as a true leader in call center services to become the first choice for clients who outsource CATI services.
We have helped numerous clients from diverse domains increase their business revenue through CATI Services, check out what brought them success. Also, we offer other services that help you enhance ROI and market awareness. We offer services such as lead generation services, market intelligence services, disaster recovery services, and more.
What are you waiting for? Hurry, contact us to outsource your CATI requirements and make profitable ROI on the go!
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077