Flatworld's inbound call center technology has an inbound voice solution based on Cisco IPCC that has ACD with skill based routing, IP IVR, web based reporting, IP OBX with voice mail. Our inbound call center technology has open standards based on IP infrastructure.
Our IP has some additional features like a GUI (Graphic User Interface) based scripting tool, call flow monitor and the capability to make immediate changes.
We have been in the call center industry for over 18 years and have worked on multiple inbound call center service projects. Contact Us now to outsource your inbound call center service requirements.
Read more about the call center process flow at Flatworld.
Find out more about the Call Center Infrastructure - Network Transport & Internet used at Flatworld.
Read about Flatworld's Outbound call center Technology.
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