Flatworld's inbound call center technology has an inbound voice solution based on Cisco IPCC that has ACD with skill based routing, IP IVR, web based reporting, IP OBX with voice mail. Our inbound call center technology has open standards based on IP infrastructure.
IP: Scalable, Flexible
- End to end IP - Solution
- Converged Network
- Quality of Service
- Redundancy
- Multi site support
- Location Independence
- Consolidated and open data store
- Multi channel support
- Open architecture and IP enable fats integration
and development of new functionality and application - Web based historical and real time reports
- Monitored threshold events
Our IP has some additional features like a GUI (Graphic User Interface) based scripting tool, call flow monitor and the capability to make immediate changes.
Inbound Call Center Technology – IPCC Benefits
- Real time & Historical Reporting (Web Based)
- Consolidated reporting can be used to monitor outsourcing performance and adjust service levels and staffing
- Enhanced customer service
- Accurate call-by-call skill based routing, dynamic announcement to queued callers, screen pop up of caller data
- Flexible Integration
- Can be cost effectively integrated with TDM & IP environments at customer locations
- Faster Response Times
- Capability of easy CTI integration to deliver screen pops for faster agent response times and improvement in agent productivity
We have been in the call center industry for over 22 years and have worked on multiple inbound call center service projects. Contact Us now to outsource your inbound call center service requirements.
Read more about the call center process flow at Flatworld.
Find out more about the Call Center Infrastructure - Network Transport & Internet used at Flatworld.
Read about Flatworld's Outbound call center Technology .
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077