Inbound Call Center Technology

Flatworld's inbound call center technology has an inbound voice solution based on Cisco IPCC that has ACD with skill based routing, IP IVR, web based reporting, IP OBX with voice mail. Our inbound call center technology has open standards based on IP infrastructure.

IP: Scalable, Flexible

End to end IP - Solution
Converged Network
Quality of Service
Redundancy
Multi site support
Location Independence
Consolidated and open data store
Multi channel support
Open architecture and IP enable fats integration and development of new functionality and application
Web based historical and real time reports
Monitored threshold events

Our IP has some additional features like a GUI (Graphic User Interface) based scripting tool, call flow monitor and the capability to make immediate changes.

Inbound Call Center Technology – IPCC Benefits

Real time & Historical Reporting (Web Based)
- Consolidated reporting can be used to monitor outsourcing performance and adjust service levels and staffing
Enhanced customer service
- Accurate call-by-call skill based routing, dynamic announcement to queued callers, screen pop up of caller data
Flexible Integration
- Can be cost effectively integrated with TDM & IP environments at customer locations
Faster Response Times
- Capability of easy CTI integration to deliver screen pops for faster agent response times and improvement in agent productivity

inbound call center technology

We have been in the call center industry for over 16 years and have worked on multiple inbound call center service projects. Contact Us now to outsource your inbound call center service requirements.

Read more about the call center process flow at Flatworld.

Find out more about the Call Center Infrastructure - Network Transport & Internet used at Flatworld.

Read about Flatworld's Outbound call center Technology.