Flatworld's inbound call center technology has an inbound voice solution based on Cisco IPCC that has ACD with skill based routing, IP IVR, web based reporting, IP OBX with voice mail. Our inbound call center technology has open standards based on IP infrastructure.
IP: Scalable, Flexible
End to end IP - Solution
Quality of Service
Multi site support
Consolidated and open data store
Multi channel support
Open architecture and IP enable fats integration and development of new functionality and application
Web based historical and real time reports
Monitored threshold events
Our IP has some additional features like a GUI (Graphic User Interface) based scripting tool, call flow monitor and the capability to make immediate changes.
Inbound Call Center Technology – IPCC Benefits
Real time & Historical Reporting (Web Based)
Consolidated reporting can be used to monitor outsourcing performance and adjust service levels and staffing
Enhanced customer service
Accurate call-by-call skill based routing, dynamic announcement to queued callers, screen pop up of caller data
Can be cost effectively integrated with TDM & IP environments at customer locations
Faster Response Times
Capability of easy CTI integration to deliver screen pops for faster agent response times and improvement in agent productivity
We have been in the call center industry for over 11 years and have worked on multiple inbound call center service projects. Contact Us now to outsource your inbound call center service requirements.