Flatworld Performed Live Call Transfers to Close Sales for a Chicken Coop Manufacturer

Case Study on Live Call Transferring Services Provided to Client

The Client

The client is a top manufacturer and seller of chicken coops in Texas, USA. They make high-quality chicken coops and sell them at cost-effective prices. Their chicken coops can also be quickly and easily set up.

Client's Requirement

The client reached out to us to provide an appointment setting service for their chicken coop products.

Client's Challenges

The initial challenge we faced was how to reach out to the retailers and their decision-makers as the client only had the board line numbers. Also, the client did not have any training material and wanted to go live very quickly as they had some existing offers for a certain period.

FWS' Solution

We shortlisted and onboarded a team of professional agents within a quick turnaround time. The client was very new to this and did not have the training materials and script. Our operations team worked out a script and also prepared the training materials to train the agents following which they were put for a client certification. We also suggested that instead of setting up appointments we could do live transfers so that there could be high chances of more closures. The client liked the idea and provided some on-the-job training to the team and sorted out all the FAQs that the agents had.

The Result

The client is very pleased with the team's deliverables. We now have an ongoing contract and the client has assured us that they will be a reference for future clients.

Outsource Outbound Call Center Services to Flatworld Solutions

Flatworld Solutions has 17 years of experience in providing highly reliable and professional outbound calling services, appointment setting services, and a full spectrum of other call center services to clients from across the world and from virtually every industry. Our team of call center agents is carefully chosen keeping our client's requirements in mind. We provide regular training on the latest advancements and best practices in the industry. With us, you will always receive the highest quality services at the most competitive prices.

Contact us now if you are looking for cost-effective and professional outbound calling services or any other type of call center service.

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