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The Client

The client is a prominent high-end home improvement products manufacturer based out of California, USA.

Client's Requirement & Challenges

The client was looking for an expert call center firm who can help them with internal ticketing and email support system. They wanted to onboard a team trained in their internal CRM applications. The agents were expected to be proficient to close different types of tickets/queries as needed.

The client's team followed a strict timeline and wanted to train a team of 10 employees in a month. As their partner, FWS had to take turns to hire and train a manager who could engage in the training activities for the future batches. They wanted a team who can learn quickly and a company that can train properly. The resources had to be acquainted with the client's manufacturing process. Also, being a pilot project, the collaboration had a great chance of scaling up.

FWS' Solution

FWS provided the required number of personnel in two weeks' time, thus, matching the client's requirement. We choose capable resources among a long list of freshers and experienced candidates to handle the ticketing and email responses.

The Results

By collaborating with us for ticketing and email support services, the client was able to answer each of their customer email queries in a short amount of time, which allowed them to save a considerable amount of time and focus on the core competencies of their business.

The FWS pilot team was able to fully understand the CRM system in less time, which prompted the client to request five additional services from us and extend their 3-month contract. As of now, we are in the process of onboarding the personnel.

Outsource Ticketing and Email Support Services to Flatworld Solutions

Flatworld Solutions is a pioneer in email support services, providing a plethora of other professional call center services to a wide range of industries. With more than 20 years of service experience, we are qualified to respond to emails, customer requests, and handle tickets.

By outsourcing ticketing and email support services to Flatworld, you can be sure that all emails will be answered. With us as your partner, you can experience a surge in your company's revenue, customer satisfaction, and brand loyalty.

Get in touch with us if you have similar requirements and want to provide a better experience to customers.

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