Customer Follow up Services

If it is costing your business the time and effort to maintain cordial relationship with customers, let us follow-up and nurture the relationship at affordable rate

Are you unable to keep communications taut with customers? How far are you willing to push the envelope to nurture great customer relationships? Without frequent customer follow-up, you are likely to see more clients defecting to the competition. By following a friendly approach and multichannel contact strategy we can elevate your brand value in no time. You can nurture long-term business client relationships by outsourcing customer follow-up requirements to professionals like us.

At Flatworld Solutions, we use soft-selling strategy to enhance your return on investment and business bottom line. You can get the price-performance advantage by paying less per lead through direct marketing campaigns. With our customer follow-up services, you can experience higher productivity and growth in a short TAT.

Customer Follow-up Services We Offer

Flatworld Solution's customer follow-up experts have the necessary qualification and experience to skillfully begin sales conversation your customers through multichannel methods. We can promote your business on your behalf to give your clients a first-hand experience of all benefits that await them. Our customer follow-up services can take care of the following -

1. Disclosing Product/Service Information

   

   We can connect with your customer via email, phone call, or SMS to make them aware of products and services offered by your business. We can target your customers based on geography, roles, sales interest, and other parameters. We guarantee a 100% delivery rate by customizing the message for multichannel platforms to increase the rate of response.

2. Executing Survey and Audits

   

   We can help you feel the pulse of your customers in real-time by polling your audience through multichannel methods and reporting their opinion on services and products provided by your business. You can use the survey results for product or service enhancement as well as to improve the client experience on your business touchpoint.

3. Sharing Success Stories and Testimonials

   

   We are skilled at convincing your customers to make the next move towards sales by giving them a solid exposure of success stories and testimonials presented by every satisfied client who has dealt with your business in the past. We will ensure that your potential buyers feel safe and assured before closing the sales.

4. Real-time Support

   

   We can streamline the engagement with customers who get in touch with our agents through the CTA in direct marketing campaigns. With complete awareness of your offerings, we will educate your clients and quickly respond to their queries with great panache.

Call Center Software we use

Our Call Center Portfolio

Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.

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Customer Follow-up Services Process We Follow

Once you outsource customer follow-up services, you are assured the best support during the project and after. Our workflow is best suited for clients who desire transparency in the workflow. Our customer follow-up services will be implemented as follows -

 

01. General Inquiry

Once the prospect shows interest we will send emails or make phone calls to inquire about their needs

 

02. Prospecting Leads

We will warm up your prospects by sending them tailored campaigns that will enable them to understand your products and services in a better way

 

03. Appointment Mapping

Once they express interest in the service we will match an appointment with your sales team for closing the sales

 

04. Closing Sales

Through further negotiations, you can complete the sale and provide quality support

Other Services You Can Benefit From

Why Choose Customer Follow-up Services from Flatworld Solutions?

Flatworld Solutions is a leading customer follow-up company that offers an array of lead generation solutions for taking your products and services to the right people. We have demonstrated the exceptional capability to increase customer interaction for businesses worldwide and you could be one among our satisfied clients. Here's why we are recognized as an expert provider of customer follow-up services -

• Certified Customer Follow-up Services Provider

  Flatworld Solutions is an ISO 9001:2015 certified company that takes pride in its ability add growth and value to your business through high-quality customer follow-up services.

• Data Security

  We are ISO/IEC 27001:2013 certified for taking the best measures to proactively protect your confidential data from outside influence. Our teams are contractually bound to non-disclosure agreement so that you can have a peace of mind while customer follow-up services are outsourced to us.

• High Accuracy and Quality Service

  Our high-quality customer follow-up services are accurate and reliable for your business to increase the bottom line because we focus on building your brand without overwhelming your customers.

• Short Turnaround Time

  Partnership with us can help you land qualified leads almost 30% faster. With a short turnaround time that is unmatched by other providers, we have stayed ahead of the curve and can help you reach your goals in fleeting time.

• Scalability

  The customer follow-up services we offer are scalable and will help you avail the best benefits without drying up your budget. If you want to add more clients to your sales pipeline and maintain good sales relationships, we have you covered.

• Pocket-friendly Pricing Options

  The customer follow-up services provided by us are priced flexibly so that you can customize the service to meet your requirement. It is our motto to prevent you from losing your valuable time and money on services that bring the least value.

• Single-point of Contact

  Our single point of contact will be assigned to you from the start to help you deal with challenges that emerge during the project. Since the contact person isn't rotated during the project you can get instant updates without delay.

• Experienced Team of Contact Center Agents and Managers

  Our call center agents are experienced in building customer relations and have decade plus years of experience in customer follow-up services. We can execute services to give you complete satisfaction and value for money.

• Modern Infrastructure

  Our contact center infrastructure is modern and capable of offering ultimate efficiency to agents handling customer follow-up services. We can streamline the process with the best security, technology, and physical infrastructure.

• Secure Data Exchange

  Business data is confidential and in the wrong hands it can lead to damaged relationships, litigation, and other hassles. Our SFTP and VPN lets you share business data in a secure way without adding up to your concerns.

• Round-the-clock Availability

  We are highly available to handle your queries and concerns on a 24/7/365 basis because our contact centers are efficiently managed by expert agents who can be reached by phone call, email, or web chat services.

Client Success Stories

FWS provided Call Center Offshore Outsourcing to US Software Services Company

Flatworld Solutions helped a US software company with market research by executing a pilot program to understand the growth potential in Indian markets.

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FWS Provided Inbound Tech Support Services to Leading Printer Service Company

Flatworld Solutions provided inbound tech support to a top printer services company where customer calls and emails were handled with maximum efficiency.

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Outsource Customer Follow-up Services to FWS - The Leader in Call Center Solutions

Flatworld Solutions is an ISO certified company provider of call center services. We have offered unwavering support to 250+ companies across the world. Our customer follow-up services can help you have a strong and long-lasting relationship with your customers by reinforcing their commitment towards your products and services. Our dedication and technology will smoothen the sales process from top to bottom in a sales funnel. Our services will help you increase your business's bottom line in quick TAT. The other services we provide include lead generation services, appointment setting services, CATI Services, and much more.

Get in touch with us if you require customer follow-up services to fully streamline your sales engine.