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Are you unable to keep communications taut with customers? How far are you willing to push the envelope to nurture great customer relationships? Without frequent customer follow-up, you are likely to see more clients defecting to the competition. By following a friendly approach and multichannel contact strategy we can elevate your brand value in no time. You can nurture long-term business client relationships by outsourcing customer follow-up requirements to professionals like us.

At Flatworld Solutions, we use soft-selling strategy to enhance your return on investment and business bottom line. You can get the price-performance advantage by paying less per lead through direct marketing campaigns. With our customer follow-up services, you can experience higher productivity and growth in a short TAT.

Customer Follow-up Services We Offer

Flatworld Solution's customer follow-up experts have the necessary qualification and experience to skillfully begin sales conversation your customers through multichannel methods. We can promote your business on your behalf to give your clients a first-hand experience of all benefits that await them. Our customer follow-up services can take care of the following -

Product Service Information

Disclosing Product/Service Information

We can connect with your customer via email, phone call, or SMS to make them aware of products and services offered by your business. We can target your customers based on geography, roles, sales interest, and other parameters. We guarantee a 100% delivery rate by customizing the message for multichannel platforms to increase the rate of response.

Executing Survey Audits

Executing Survey and Audits

We can help you feel the pulse of your customers in real-time by polling your audience through multichannel methods and reporting their opinion on services and products provided by your business. You can use the survey results for product or service enhancement as well as to improve the client experience on your business touchpoint.

Success Stories Testimonials

Sharing Success Stories and Testimonials

We are skilled at convincing your customers to make the next move towards sales by giving them a solid exposure of success stories and testimonials presented by every satisfied client who has dealt with your business in the past. We will ensure that your potential buyers feel safe and assured before closing the sales.

Real Time Support

Real-time Support

We can streamline the engagement with customers who get in touch with our agents through the CTA in direct marketing campaigns. With complete awareness of your offerings, we will educate your clients and quickly respond to their queries with great panache.

Call Center Software we use

Misys Tiger Medisoft Ortivus QRS Misys Tiger
Medisoft Ortivus QRS QRS

Customer Follow-up Services Process We Follow

Once you outsource customer follow-up services, you are assured the best support during the project and after. Our workflow is best suited for clients who desire transparency in the workflow. Our customer follow-up services will be implemented as follows -

General Enquiry 1

General Inquiry

Once the prospect shows interest we will send emails or make phone calls to inquire about their needs

Prospecting Leads 2

Prospecting Leads

We will warm up your prospects by sending them tailored campaigns that will enable them to understand your products and services in a better way

Appointment Mapping 3

Appointment Mapping

Once they express interest in the service we will match an appointment with your sales team for closing the sales

Closing Sales 4

Closing Sales

Through further negotiations, you can complete the sale and provide quality support

Why Choose Customer Follow-up Services from Flatworld Solutions?

Flatworld Solutions is a leading customer follow-up company that offers an array of lead generation solutions for taking your products and services to the right people. We have demonstrated the exceptional capability to increase customer interaction for businesses worldwide and you could be one among our satisfied clients. Here's why we are recognized as an expert provider of customer follow-up services -

Client Success Stories


FWS provided Call Center Offshore Outsourcing to US Software Services Company

Flatworld Solutions helped a US software company with market research by executing a pilot program to understand the growth potential in Indian markets.

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FWS Provided Inbound Tech Support Services to Leading Printer Service Company

Flatworld Solutions provided inbound tech support to a top printer services company where customer calls and emails were handled with maximum efficiency.

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Success Stories

Outsource Customer Follow-up Services to FWS - The Leader in Call Center Solutions

Flatworld Solutions is an ISO certified company provider of call center services. We have offered unwavering support to 250+ companies across the world. Our customer follow-up services can help you have a strong and long-lasting relationship with your customers by reinforcing their commitment towards your products and services. Our dedication and technology will smoothen the sales process from top to bottom in a sales funnel. Our services will help you increase your business's bottom line in quick TAT. The other services we provide include lead generation services, appointment setting services, CATI Services, and much more.

Get in touch with us if you require customer follow-up services to fully streamline your sales engine.

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Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details


Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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