Content Moderation Services - Flatworld Solutions

The struggle to manage online presence by screening user-generated content across various platforms bogs down even the most established businesses. Moderating this content often requires significant investments of time, resources, and expertise, diverting focus from core business activities. Our outsourced content moderation services provide a compliant and scalable solution, freeing your teams to focus on strategic business objectives.

With over 18 years of experience, Flatworld Solutions offers content moderation services grounded in Lean Six Sigma principles and built on ISO-certified quality frameworks. Our trained professionals are experienced in managing and moderating digital content. As you no longer have to hire and train resources, you get another compelling advantage of cost-efficiency. Outsourcing content moderation to us entitles you to flexible and scalable content moderation efforts without extra expenses. As a credible content moderation company, we follow compliant content moderation processes to minimize legal and reputational risks.

Customized Content Moderation Solutions We Offer

We provide end-to-end moderation of user-generated content, utilizing a combination of AI, human intelligence, and escalation protocols. Our solutions are designed to meet key Critical to Quality (CTQs), including turnaround time, accuracy, and policy enforcement, while preserving user experience and reducing risk across all digital channels.

Web Content Moderation

Our expert team reviews and filters user-generated content on your website, ensuring compliance with your community guidelines and maintaining a high-quality user experience.

Social Media Content Moderation

Our specialists utilize real-time monitoring tools to scan, assess, and respond to User-Generated Content (UGC) across Facebook, Instagram, LinkedIn, Twitter, and TikTok. Escalation protocols and response SLAs ensure fast action on offensive or non-compliant content.

User Generated Content Moderation

Our services encompass monitoring, filtering, and validating user-generated content across multiple channels, ensuring it aligns with your brand values and guidelines.

Discussion Board Moderation

Our moderators monitor discussion threads, flag disruptive behavior, and maintain constructive engagement. This creates a valuable platform for users to connect and exchange ideas.

Distinguished Content Moderation Service Provider - How Do We Add Value?

Our moderation services combine real-time technology, policy-aligned workflows, and quality-controlled escalation models to ensure 99%+ accuracy across all content categories. Built on Lean Six Sigma principles, our operations minimize error rates and ensure SLA-compliant resolution of flagged content. Here's how we deliver measurable value:

Industry-leading Accreditation for Trust and Quality

ISO 9001:2015 certification underlines our commitment to quality assurance and process consistency. This ensures that your content moderation needs are met with utmost professionalism and proficiency.

ISO/IEC 27001:2022 Certified Protection

Our processes strictly adhere to ISO/IEC 27001:2022 Information Security Management System (ISMS)-certified security systems, guaranteeing the confidentiality of your projects. We sign Non-Disclosure Agreements (NDAs) to prevent unauthorized access and safeguard your data.

Elevate Your Content Standards with Expert Moderation

When it comes to content moderation outsourcing, we excel in providing top-notch services that adhere to community guidelines, specifications, and compliance regulations. Suspicious accounts and repeat offenders are flagged through escalation Standard Operating Procedures (SOPs), helping you maintain platform integrity.

Timely Analysis and Proactive Issue Management

We operate under defined SLAs for response time and resolution. Real-time alerts and moderation logs help you identify threats early, while our reporting insights improve user engagement and community health over time.

Streamlined Communication for Instant Response

We provide personalized support without unnecessary delays by assigning a dedicated single point of contact who understands your unique requirements. You receive SLA reports, feedback loops, and timely updates tailored to your escalation matrix.

Harnessing Expertise for Precise Content Moderation

Our 500+ trained moderators utilize AI-based tools and community guidelines to ensure accurate, unbiased decisions across sensitive content. Our methodologically informed quality audits ensure consistency and fairness at scale.

Demand-based Pricing

We adjust prices based on factors such as market conditions, customer behavior, and the perceived value of the services. This helps you maximize cost efficiency as we dynamically adjust prices to reflect changes in market conditions. Flexible terms ensure Return on Investment (ROI) without overspending.

Additional Services You Can Benefit From

Inbound Call Center Services

Maximize customer satisfaction and streamline operations with our professional inbound call center services.

Outbound Call Center Services

Drive your business growth with our outbound call center services. Our experienced agents follow a strategic approach to expand your customer base.

Cold Calling Services

Unlock new opportunities and generate quality leads with our targeted cold calling services. We utilize Voice of the Customer (VoC) insights and behavioral data to enhance conversion rates.

B2B Lead Generation Services

Our B2B lead generation team utilizes segmentation tools and CRM integration to deliver qualified leads, particularly for Software-as-a-Service (SaaS), platform moderation tools, and reputation management services. We align with CTQs, including lead quality, verification compliance, and conversion readiness.

Client Success Stories

Call Quality Monitoring Services to an AI Platform Provider

An AI platform provider was given call monitoring support. The client succeeded in achieving their business goals quickly with our affordable service.

Video, Audio, & Text Monitoring Services to a Prominent South Asian Internet Company

Monitoring services were offered to a Singaporean client. We tracked video content sourced from a backstage live stream.

Client Testimonials

I am writing to recommend the services of Flatworld Solutions who have been helping us with CCTV monitoring for our gyms to ensure the everyone at the gym are following legal norms in accordance with the latest Covid rules. Their attention to detail have aided in keeping us on track during the recent pandemic and through a major restructure.

COO & Co-Founder, Leading GYM Chain in Geneva, Switzerland

More Testimonials

Outsource Content Moderation Services to Elevate Your Brand's Integrity

Flatworld Solutions offers Lean Six Sigma–driven content moderation services that ensure brand safety, platform compliance, and real-time issue resolution. Partnering with us assures easy scalability to manage fluctuating volumes while maintaining quality and efficiency. Our dedicated teams utilize advanced technologies to tackle large-scale requirements efficiently, ensuring quicker turnaround times and a seamless user experience.

From daily user uploads to live chat moderation and policy enforcement, we maintain SLA-aligned turnaround times and audit-ready compliance for every interaction. You can also free up your internal resources and focus on core competencies and strategic initiatives.

FAQs

Choose a provider with industry-specific experience, SLA-backed processes, and ISO-certified data security practices. Assess whether they support real-time escalation, multilingual moderation, and seamless integration with your content platforms. Look for transparency in reporting, configurable SOPs, and measurable Key Performance Indicators (KPIs) tied to your business goals.

Partnering with a content moderation service company provides access to specialized expertise and resources, resulting in efficient and accurate content moderation. Eliminating the need for in-house moderation teams, infrastructure, and continuous training ensures significant cost efficiency. Scalability is another advantage of outsourcing, as it helps you manage fluctuating content volumes and scale without delays. Finally, these companies are consistent in enforcing community guidelines, policies, and legal compliance, which enhances your brand reputation.

Pricing is based on content volume, complexity (e.g., text, image, video), review frequency (real-time vs. batch), language coverage, and SLA requirements. We offer flexible pricing—per unit, per hour, or volume-tiered—based on your moderation cadence and risk profile.

Our team comprises highly experienced professionals with a proven track record of delivering content moderation services to global clients across various industries. Their deep understanding of industry best practices and the latest moderation tools brings a wealth of expertise to ensure efficient and effective content moderation.

Yes, we provide ongoing content moderation support even after project completion. We understand the importance of maintaining a safe and engaging online environment, and our team is committed to providing continuous support to ensure your content complies with guidelines and policies. We offer flexible engagement models to cater to your long-term content moderation needs, providing peace of mind and ongoing protection for your brand.