Flatworld Provided Inbound Call Center Services to an Endocrinology Center

Case Study on Inbound Call Center Services to an Endocrinology Center

The Client

The client is an endocrinology center with physicians that are experienced in treating the most complex cases and implementing customized evidence-based clinical care. They utilize the most current practices, therapies, and nutritional & pharmacological treatments, and are committed to providing the best care in the region.

Client's Requirement

The client was looking for a vendor to help them handle incoming patient calls, collect appropriate information, and cascade the collected information to the respective departments as guided.

Client's Challenges

The client set a very tight timeframe for the hiring and training of the agents.

FWS' Solution

We shortlisted and onboarded seven customer support representatives within ten working days. These agents were able to deliver high-quality results right from day one.

The Result

The client is very pleased with the output of the team and has decided to continue to partner with us for inbound call center services.

Outsource Inbound Call Center Services to Flatworld Solutions

Flatworld Solutions has been providing exceptional inbound call center services as well as a full-spectrum of other call center services to a global clientele from across industries for over 19 years. Our team of call center agents is well aware of all the latest best practices in the industry and has significant experience in handling diverse requirements professionally, courteously, and reliably. Our agents are also highly proficient in using advanced tools and technology to provide superlative services.