B2C Appointment Setting Services
Unlock higher sales conversions and market reach with our B2C appointment setting services, structured under Lean Six Sigma best practices to drive measurable outcomes.
Are you facing challenges in finding new prospects and setting B2C appointments? If yes, do not worry. Our structured B2C appointment setting services replace outdated telemarketing models with Voice of the Customer (VoC)-aligned, conversion-focused outreach backed by proven demand generation strategies.
Our agents follow a validated Critical to Quality (CTQ)-based qualification process, engaging only high-potential leads, nurturing them until they are sales-ready, and setting appointments that advance your sales pipeline.
As a leading B2C appointment setting provider with 20+ years of experience, we follow the Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle to ensure every engagement delivers statistically validated results.
We deploy appointment workflows mapped against Customer Value Added (CVA), Business Value Added (BVA), and Non-Value Added (NVA) analysis, enabling you to qualify leads, monitor Return on Investment (ROI), and convert appointments into outcomes.
Appointment Setting Call Center Services We Offer
Our appointment setting solutions are built under a unified DMAIC framework, ensuring campaign alignment from discovery to closure. We prioritize campaign integrity, starting with CVA identification and sustaining outcomes through standardized workflows. .
Outsourcing to us offers measurable performance improvements—our structured CTQ mapping and real-time monitoring deliver reliable ROI. We have 20 years of experience in serving global companies successfully, handling dozens of appointments and meetings with their potential customers. With us, you can close more B2C sales without hiring or spending on additional staff. A few of the offerings under our B2C appointment setting solutions include -
B2C appointment setting for web conferences or demos
Conference registration programs
Mortgage appointment setting
Event registrations
Healthcare leads
Technology sales
Industrial service sales
Telemarketing scripts & telemarketing lists
B2C Appointment Setting Tools We Leverage
With our appointment setting services, we go the extra mile by helping your sales team prepare for appointments. We also ensure that we only set appointments with genuine leads who show an honest interest in your service/products. And to schedule the appointments and expedite the consultative selling, our team uses advanced calendaring, Customer Relationship Management (CRM), and chatbot tools for seamless appointment handling:
Lead Generation and Scoring Tools
- LeadFuze
- UserEngage
- SalesWings
- SolutionReach
Online Calendar Service Tools
- Google Calendar
- Calendly
- Drift, etc.
Chatbots
Zoho CRM
Skype
MS Outlook, etc.
Our B2C Appointment Setting Process
We follow a standardized, multi-touch process mapped to CTQs and executed using our exclusive methodology. Five global delivery centers provide continuity of coverage and process stability, ensuring Service Level Agreement (SLA) alignment and lead consistency. Channels include voice, video, chat, and email—all governed by Standard Operating Procedures (SOPs) structured under Lean Six Sigma control phase. Our B2C appointment setting process includes the following seven steps -
1 Our agent will start the B2C appointment by calling the lead and downloading their info/data
2 The agent will then ask to set an appointment to offer one-to-one consultation
3 If the customer shows interest, the agent will send a customized web form that will include the columns for basic details
4 Then, our agent will integrate the customer's info in the appointment setting process
5 The lead will be assigned to a sales development representative (SDR)
6 The SDR will work on all the necessary follow-up process and provide their consultations with the respective services/products
7 If all goes well, the appointment will convert to sales
Call Center Software we use
Why Choose Our B2C Appointment Setting Company
We are a leading B2C cold calling company with around 20 years of experience in offering appointment setting services. With us, you can target the prospects, set appointments, nurture business relation, qualify leads, and monitor program ROI to improve your sales funnel. A few of the many advantages of outsourcing appointment setting services to us are -
Flexible Pricing Options
When you have a fixed budget or do not possess the required resources to schedule appointments with your customers, do not worry. Our appointment setting services are built upon flexible pricing models which are based on a few factors, including the shift coverage, number of calls, geography, average call count per week, etc. We can also customize the appointment setting based on your niche demands.
100% Information Security
We are an ISO/IEC 27001:2022 certified B2C appointment setting company with multi-layered access and NVA-free workflows. We are proficient in protecting your business information from unwarranted interruptions. Our offices, delivery centers, systems, and tools are robust enough to safeguard your data, etc., from any security breach.
State-of-the-art Infrastructure
Our telemarketers have access to modern infrastructure, systems, technologies, and communication tools to achieve your business goals within the stipulated time. Our workstations are equipped with uninterrupted network facilities, FM200 fire prevention, and protection system, Telco-grade data center, 8 levels of redundancy for local connectivity, etc.
High-quality
Reinforced with our ideology and methodology, we offer CTQ-driven quality. For instance, a past project yielded 48.58% improvement in appointment accuracy. When you outsource B2C appointment setting solutions to us, you will get high-quality leads that will reduce the cost per prospect.
Operational Transparency
Our B2C appointment setting process is designed to ensure easy access to our resources. We have established a process to document 100% of all communication for future analysis. The calls are examined using 128+ CTQ-linked parameters and stored in CRM for VoC replay, facilitating their availability during the research.
Built-in CRM
We have an in-house CRM that supports appointment lifecycle, automated reminders, and SDR task mapping. It helps us manage the customer's contact info, facilitates personalized follow-up, and assists us in tracking the progress, etc.
Multilingual Language Support
We have a plethora of call center representatives who have multi-lingual proficiency. They can communicate with the customers and empathize with them in their native language.
24/7 Availability
Our team of call center agents is available 24/7/7 days a week. They are readily accessible for any query/issues. Furthermore, with their well-scripted sales manuals, you can rest assured that the conversion ratio of your prospects to sales qualified leads will improve significantly.
Experienced Team
The total number of our call center agents exceeds 200 and our combines management experience surpasses 100+ man-years. So, when you choose us as your B2C appointment setting partner, you will be confident to get appointments with the best leads.
Comprehensive Weekly/Monthly Report
We send weekly/monthly reports on the services that we render, which can help you analyze and identify gaps in your sales process. These reports are benchmarked against client-specific CTQs and SLA metrics to assist you in streamlining your sales initiative and improving your sales campaign.
Option to Scale-up
With us, you have the option to scale up. We can scale our services anytime according to your business requirements. Our appointment setting services can help grow your brand, expand your reach with no extra expenditure necessary to build new infrastructure or hire resources.
Additional Services You Can Benefit From
We provide a wide range of insurance appointment services through a team of professional agents.
Our virtual assistants can be counted upon to undertake a wide variety of tasks, including calling, appointment setting, data entry, etc.
If you are looking for B2C lead generation services, you are in the right place. Our professionals will work diligently to provide high-quality leads.
Our appointment setting services are meticulously designed to synchronize with other sales & marketing campaigns.
Client Success Stories
We provided Call Center Offshore Outsourcing to US Software Services Company
A US software & services company had contacted us to outsource call center services because they wanted to expand operations & wanted us to run a pilot program.
Read More
We Provided Inbound Tech Support Services to Leading Printer Service Company
A leading printer services company had approached us to outsource inbound tech support as they wanted to keep their customers satisfied through prompt support.
Read More
Industries We Serve
Aerospace
Agriculture
Automotive
Customs Brokerage
Defense
Energy
Education
Entertainment
Finance
Food
Healthcare
Hospitality
Information Technology
Logistics
Manufacturing
Multimedia
Public Sector
Pharmaceutical
Retail & e-Commerce
Telecommunications
Insurance
Legal
Real Estate
Outsource B2C Appointment Setting Services to Flatworld
Flatworld Solutions is a trusted partner for B2C appointment setting, offering CTQ-mapped workflows and VoC-validated lead qualification. It provides high-quality call center services like B2C appointment setting services, cold calling, telemarketing, outbound call center services, and appointment setting services to its global clientele. With our services, you can get -
High-volume, high-CVA appointments
Streamlined processes leading to customer satisfaction
Improved sales enablement backed by VoC insights and SDR integration
Ready to reduce appointment friction and improve lead outcomes? Contact us for a Lean Six Sigma–based consultation.
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
Live chat with us
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077
