Whether addressing a query or resolving an issue, speed and consistency are critical. Our Lean Six Sigma–aligned IVR workflows reduce wait times and improve first-contact resolution by streamlining customer interactions through validated, self-service logic. Give your customer that comfort with Interactive Voice Responses. Interactive voice response services are automated phone responses that guide your customers to their required information.

Why opt for IVR solutions?

IVR interactive voice response is most suited when you have an increasing number of customers calling in from all parts of the world. Our IVR systems standardize front-end service delivery, reducing operational variation and eliminating Non-Value-Adding (NVA) support steps. We enable your team to concentrate on high-value customer interactions that necessitate human judgment.

IVR takes the customer self service model wherein the customer support team will be sought only for critical issues. Moreover, since IVR systems are automated, there is no compulsion on your end that you maintain a customer support team round-the-clock. The entire process of dealing with customer calls will be simplified and made effective with IVR.

IVR outsourcing services have worked well for most companies in not just supporting customer issues but also in order taking, banking services, service upgrades, surveys and many more functions. You just need to define your specific purpose and get going!

In a similar service workflow, we enabled a 45.28% improvement in client retention by reducing escalation loops and improving response alignment with Critical to Quality (CTQ).

IVR services from Flatworld Solutions

When you opt for a customer self-service model, you need a clear understanding of the mind of your customer. With over 22 years years of process excellence, we execute IVR services under a structured Define, Measure, Analyze, Improve, and Control (DMAIC) lifecycle. We optimize call flows through Voice of the Customer (VoC)-to-CTQ mapping, shorter click paths, and root-cause-driven workflow designs.

Here is a gist of our interactive voice response services -

Multiple phone lines so that no customer is kept waiting
Smart software applications that makes things easy for the caller
Smart IVR logic developed under DMAIC-based testing
Shortened click paths validated against CTQs to minimize drop-offs
Customized services for your specific objectives
Professional voice recording services
Guaranteed clarity and quality of calls
Database storage of information provided by customers
Competent call rates

Call Center Software we use

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Choose Flatworld Solutions for IVR solutions

Outsourcing IVR services from Flatworld Solutions helps eliminate high Business-Value-Add (BVA) costs and reduce service variation:

Save cost on maintaining a full fledged customer service team
Outsource and cut your operating expenditure by 60%
Cut infrastructural costs on maintaining an in-house automated voice response unit
Benefit from improved customer satisfaction
Serve your customers anytime, anywhere
Leverage our experience and expertise in the industry

Let's redesign your IVR experience under Lean Six Sigma principles. Contact us to explore how standardized workflows and VoC-aligned self-service logic can enhance customer satisfaction and lower costs.

Contact us to outsource IVR services. We assure you a safe and successful outsourcing experience with us. Simply fill in our form with your requirements & we will contact you within the next 24 hours.