Flatworld provided Cold Calling Support to a Contract Research Organization

Case Study on Cold Calling Support for Contract Research Organization

The Client

Our client is a contract research organization and professional consulting firm that specializes in addressing matters related to safety, quality, and compliance for all product categories in the life sciences and food industries.

Client's Requirements

The client was looking for a vendor to help them in cold calling their target audience, gauge interest in their service offerings and generate warm leads.

Business Challenge

They were unable to call all the potential clients in a short time and lacked resources who can be trained quickly to accomplish the goal.

FWS Solution

Keeping the above-mentioned requirement in mind, FWS was able to shortlist and onboard an agent within 7 business days who was able to produce results right from the first week.

The Results

The client was content with the agent and deliverables and hence, renewed the contract and took this engagement to ongoing engagement. The Client also shared a testimonial as a token of gratitude.

Outsource Call Center Services to Flatworld Solutions

Flatworld Solutions has 18 years of experience in outbound call center services. We have the competence and high-caliber professionals who can be quickly trained to operate as your team's extension. If you have a requirement that's similar to the client get in touch with us. Our professional team will carefully understand your business challenge and provide a solution that is ideal cost-wise and in terms of productivity. Our contact center houses world-class technology and hardware to enable you to get the best results in no time.

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