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Is your business interacting with your customers across multiple channels such as phone, email, chat, social media, and mobile apps, and are you looking to provide a consistent brand experience across all these channels? Are you looking to partner with a reliable and experienced provider of omnichannel contact center services so that you can more effectively deal with your customers' queries and provide them with enhanced customer experience? If so, you have come to the right place.

Flatworld Solutions (FWS) is a leading omnichannel contact center service provider and has experience and expertise in providing omnichannel contact center services to a global clientele. Whatever be your industry, we will speak your brand consistently across all channels. Our omnichannel contact center agents will provide you with just the customized solution you need to provide your customers with an enhanced brand experience.

Our Omnichannel Contact Center Services

Flatworld Solutions is a leading provider of omnichannel contact center services in India and abroad and has provided omnichannel support services to clients from almost all industries.

Our omnichannel contact center services include -

Phone Support

Phone Support

We provide 24/7 live call answering support to your callers and ensure that every query is properly addressed and resolved. We use our extensive product and brand knowledge to assist them in a highly secure interaction. Our omnichannel contact center agents will answer every query and solve problems of every type. Our services are designed to ensure that your customers have a positive interaction and retain a positive experience while engaging with your brand.

Chat Support Services

Chat Support Services

We are proactive when it comes to providing chat sessions to the visitors to your website. Our omnichannel contact center agents will quickly respond to questions and provide personalized help. We also will help resolve issues like check-out errors or nil search results. Via chat, our agents can interact with more than one customer at a time and reduce your costs while still providing high-quality customer experiences.

Social Media Support Services

Social Media Support Services

We know just how to interact with your customers on social media channels to generate positive experiences that result in longer customer retention times. We will participate in the forums, blogs, and microblogs where your products or services are usually discussed and be proactive about ensuring that all the material is positive and that any negative reviews are properly dealt with, helping to ensure that negative reviewers are converted into brand loyalists. We will ensure that your brand image is portrayed in a favorable light and that all customer issues are properly dealt with.

Email Support Services

Email Support Services

We provide effective and efficient email support to all your customers. We will ensure that response times are quick and that all branding requirements are met. We can also increase the number of agents working on your project to ensure that increases in email volumes are properly dealt with. If there is a need to route certain emails to your internal brand specialist, we will do that too. We ensure that the best omnichannel contact center agent responds to the most relevant emails, thereby ensuring that your customers' queries are addressed by the most suitable agent.

Click-to-call Services

Click-to-call Services

If you have a contact form on your website that asks for your customers' contact details like phone numbers, we will proactively use the information to contact your customer through phone or email. Many customers love to hear back from the service provider, and this can also generate increased sales and customer loyalty.

Mobile App Customer Support Services

Mobile App Customer Support Services

Our omnichannel contact center services extend to providing customer support to users of your mobile apps. Mobile apps are a great way to interact with your customers and for them to raise any issues that they may be facing regarding your product or service. We have mastered the ability to provide timely mobile app customer service to make your mobile app experience a more satisfactory one for your users.

Why Outsource Omnichannel Contact Center Services to Flatworld Solutions?

Flatworld Solutions is a leading omnichannel contact center service providing company and is fully equipped to provide your customers with a truly omnichannel experience. Outsourcing omnichannel contact center services to us also makes sense for a whole host of reasons, including -

Client Success Stories


Flatworld Solutions Provided Answering Services to a Reputed Pharma Client

A reputed client from the pharma sector wanted call answering services to answer customer queries and upsell related products. Our team provided high-quality services.

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Flatworld Provided Appointment Setting Solutions to a Client From Washington, USA

A leading client from the software and IT sector was looking for inbound call center services. Our agents provided high-quality and cost-effective services.

Read More
Success Stories

Outsource Omnichannel Contact Center Services to Flatworld Solutions

Flatworld Solutions provides highly robust and comprehensive omnichannel contact center services to global clients from every industry. We ensure that your customers always have a positive experience when they interact with your brand, product, or service and that they remain loyal and committed to your business. We provide customer service through all the methods of communication, including phone, email, chat, and social media. With us by your side, you can ensure that your customers are getting the attention they deserve. -

If you're looking for professional and high-quality omnichannel contact center services, get in touch with us today!

Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details


Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

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