Omnichannel Contact Center Services

Provide a seamless, effective, and efficient customer experience across email, phone, live chat, and video by choosing our omnichannel contact center solutions provided at prices starting at $8/hour

Is your business interacting with your customers across multiple channels such as phone, email, chat, social media, and mobile apps, and are you looking to provide a consistent brand experience across all these channels? Are you looking to partner with a reliable and experienced provider of omnichannel contact center services so that you can more effectively deal with your customers' queries and provide them with enhanced customer experience? If so, you have come to the right place.

Flatworld Solutions (FWS) is a leading omnichannel contact center service provider and has experience and expertise in providing omnichannel contact center services to a global clientele. Whatever be your industry, we will speak your brand consistently across all channels. Our omnichannel contact center agents will provide you with just the customized solution you need to provide your customers with an enhanced brand experience.

Our Omnichannel Contact Center Services

Flatworld Solutions is a leading provider of omnichannel contact center services in India and abroad and has provided omnichannel support services to clients from almost all industries.

Our omnichannel contact center services include -

1. Phone Support

   

   We provide 24/7 live call answering support to your callers and ensure that every query is properly addressed and resolved. We use our extensive product and brand knowledge to assist them in a highly secure interaction. Our omnichannel contact center agents will answer every query and solve problems of every type. Our services are designed to ensure that your customers have a positive interaction and retain a positive experience while engaging with your brand.

2. Chat Support Services

   

   We are proactive when it comes to providing chat sessions to the visitors to your website. Our omnichannel contact center agents will quickly respond to questions and provide personalized help. We also will help resolve issues like check-out errors or nil search results. Via chat, our agents can interact with more than one customer at a time and reduce your costs while still providing high-quality customer experiences.

3. Social Media Support Services

   

   We know just how to interact with your customers on social media channels to generate positive experiences that result in longer customer retention times. We will participate in the forums, blogs, and microblogs where your products or services are usually discussed and be proactive about ensuring that all the material is positive and that any negative reviews are properly dealt with, helping to ensure that negative reviewers are converted into brand loyalists. We will ensure that your brand image is portrayed in a favorable light and that all customer issues are properly dealt with.

4. Email Support Services

   

   We provide effective and efficient email support to all your customers. We will ensure that response times are quick and that all branding requirements are met. We can also increase the number of agents working on your project to ensure that increases in email volumes are properly dealt with. If there is a need to route certain emails to your internal brand specialist, we will do that too. We ensure that the best omnichannel contact center agent responds to the most relevant emails, thereby ensuring that your customers' queries are addressed by the most suitable agent.

5. Click-to-call Services

   

   If you have a contact form on your website that asks for your customers' contact details like phone numbers, we will proactively use the information to contact your customer through phone or email. Many customers love to hear back from the service provider, and this can also generate increased sales and customer loyalty.

6. Mobile App Customer Support Services

   

   Our omnichannel contact center services extend to providing customer support to users of your mobile apps. Mobile apps are a great way to interact with your customers and for them to raise any issues that they may be facing regarding your product or service. We have mastered the ability to provide timely mobile app customer service to make your mobile app experience a more satisfactory one for your users.

Other Services You Can Benefit From

Why Outsource Omnichannel Contact Center Services to Flatworld Solutions?

Flatworld Solutions is a leading omnichannel contact center service providing company and is fully equipped to provide your customers with a truly omnichannel experience. Outsourcing omnichannel contact center services to us also makes sense for a whole host of reasons, including -

• Cost-Effective Pricing

  Our omnichannel contact center agents provide their services at highly cost-effective rates that provide you with a lot of value.

• Data Security

  We take the security of all your data extremely seriously and, to this end, are also ISO/IEC 27001:2013-certified.

• High-quality Services

  Our omnichannel contact center team will always provide high-quality services when you outsource to us.

• World-class Infrastructure

  All our professionals work out of world-class office spaces that house the latest infrastructure facilities, enabling us to provide industry-leading omnichannel contact center services.

• Tools and Technologies

  We use the latest and best contact center tools and technologies to provide high-quality omnichannel contact center services.

• Quick Turnaround Time

  You will always receive our omnichannel contact center services on time, every time.

• Expert Team

  Our omnichannel contact center team is comprised of highly experienced agents that provide high-quality services at cost-effective prices.

Client Success Stories

Flatworld Solutions Provided Answering Services to a Reputed Pharma Client

A reputed client from the pharma sector wanted call answering services to answer customer queries and upsell related products. Our team provided high-quality services.

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Flatworld Provided Appointment Setting Solutions to a Client From Washington, USA

A leading client from the software and IT sector was looking for inbound call center services. Our agents provided high-quality and cost-effective services.

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Outsource Omnichannel Contact Center Services to Flatworld Solutions

Flatworld Solutions provides highly robust and comprehensive omnichannel contact center services to global clients from every industry. We ensure that your customers always have a positive experience when they interact with your brand, product, or service and that they remain loyal and committed to your business. We provide customer service through all the methods of communication, including phone, email, chat, and social media. With us by your side, you can ensure that your customers are getting the attention they deserve.

If you're looking for professional and high-quality omnichannel contact center services, get in touch with us today!