Customer Interaction Services

The success of a customer-facing business is measured by the satisfaction of customers through customer interaction. So where do you think you stand among the competition in offering the best customer interaction services? If you feel troubled to answer because of a small infrastructure or lack of capability to deal with high call volumes, you should outsource customer interaction services to experts like Flatworld Solutions.

Being an ISO 9001:2015 certified customer interaction service provider with 19 years of experience, there is nothing we can't do to enhance your brand image and instill confidence among clients. Our inventory if full of innovative solutions to make you stand tall among completion by keeping your best customers closer than ever with high-quality customer interaction outsourcing services.

Customer Interaction Services that We Offer

As a reputed Customer Interaction service provider, FWS understand clients in need of a robust customer interaction management without a large overhead. Some of our major Customer Interaction services include -

Inbound and Outbound Calls Management

Our team of qualified customer care experts handles inbound callers empathetically. They are skilled in people-to-people relationships to interpret challenges faced by the client and to resolve issues using sound judgment. They also have skills in outbound marketing where potential contacts from the segmented database are contacted through their preferred channel to promote relevant products and services without appearing like pesky salesmen. Our relationship agents have proven their efficiency because we have already served hundreds of corporate giants and startups to get people's attention to their offerings.
Email & Chat Support

We have dedicated call center technology, infrastructure, and qualified resources who can run the call center backend ops like email and chat support. Say your small business needs backend agent support but can't afford to run full-fledged operations due to cost concerns then we can intercept emails and chats to help your customers get the best values. Here's you will be invoiced only for services and not for the infrastructure or full-time hires.
Lead Generation Support

To pick up the pace and catch up with the competition, you will need agents who know your offerings the same way you do. FWS provides lead generation services where our experts will understand your products and its technical features to explain its value to prospective buyers. They will strategically place your products in competitive markets to drive visibility and interest through digital customer interaction.
Telemarketing Support

We have experts who are skilled at cross-selling relevant products and services by identifying the client requirement. They are tech-savvy and use the best telemarketing strategy to drive values to callers who inquire about products.
Invoicing and Collections

If you want a backend team to manage billing and collections, get it done through us without worrying about full-time pay, employee benefits, or the infrastructure to run all billing operations. We handle billing, collections, and account reconciliation so you get stress-free outcomes without lifting a finger.
Technical Support

We offer a complete range of B2C and B2B technical support to retailers, eCommerce, corporations, and startups that can't afford a dedicated team or are looking for ways to do away with additional expenses. Our technical support team is adept at diagnosing problems in the background that's interrupting smooth operation.
Surveys & Customer Helpdesk

Surveys and helpdesk operations have long been our forte. We have qualified surveyors who can wisely craft questions that have the highest probability to be answered by people. This helps you understand your customers better. We also run a helpdesk for businesses by being their customer-facing entity which resolves client concerns.

Customer Interaction Services Process We Follow

Customer Interaction is a must-have for businesses to maintain healthy relationships with loyal clients. So, our team works as an extension of yours to make the best out of customer interaction in a transparent way. Our process is as follows -

01. Gathering Client Requirements

We enhance our understanding of your business requirement, underlying challenge, and target clients

02. Strategizing Customer Interaction Solutions

Our project heads will propose an efficient relationship model that incorporates the best customer interaction practices

03. Appointing Implementation Teams

We bring together customer interaction teams whose headcount is decided by you and sign the NDA

04. Customer Interaction

The team will be assigned to various customer interaction roles and provided scripts to ensure a smooth process

05. Delivering Complete Reports

We keep track of the time spent on each customer, measure satisfaction, and optimize the approach

Other Services You Can Benefit From

Why Outsource Customer Interaction Services to Flatworld Solutions?

Outsourcing customer interaction services to Flatworld Solutions can benefit you in many ways. Our personalized customer interaction solutions suit all businesses that want global presence. Additionally, many perks can be had by choosing customer interaction service provider like FWS, some of which include -

ISO Certified Customer Interaction Services Provider

When you outsource customer interaction services to FWS, we assure you with our unwavering commitment to ISO 9001:2015 standards of customer interaction.
100% Data Security

FWS is an ISO/IEC 27001:2022 certified customer interaction service provider where data we collect from our clients stay safe from people who shouldn't have access to it.
Flexible Pricing Option

When you outsource customer interaction services, you are looking at price benefits because our rates are flexible and let you take advantage by customizing your order.
International Standards Quality

FWS is a top outsourcing customer interaction services partner with 19 years of experience in customer care and call center solutions. So, when you outsource customer interaction services to us, you get guaranteed international quality results.
Latest Tools and Technologies

We count on the best tools and tech to deliver an amazing experience to your customers that they'll always remember.
Dedicated and Experienced Team

We have a large talent reserve with experienced call center professionals. We also have partners from offshore regions so it helps us cater to clients those regions with complete knowledge of the local culture and language.
On-time Delivery

Our timeliness has been a signature feature of customer interaction services. Our team does its best to deliver a great experience without delayed response.
24/7 Customer Support Services

We have global contact centers in all regions that can be reached by phone call, email, or web chat support. Our agents will serve you best in your local time zone.
Highly Scalable

Customer interaction is a scalable service. You can choose to onboard additional resources if your call volume is surging.

Client Success Stories

FWS Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

An event management firm headquartered in the US offshored outbound calling to confirm the attendee list. We trained 15 agents in a week to scale ops. The client agreed to renew the contract because of project success.

FWS Provided Cold Calling Support to a Contract Research Organization

Flatworld Provided Cold Calling Support to a Contract Research Organization

A contract research firm specialized in safety & compliance of life sciences and food industry outsourced cold calling support to measure the interest of prospects and turn them into warm leads. Our solutions impressed the client.

Testimonials

I have been using Flatworld Solutions for the telemarketing service for the past few months and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced and have done exactly what we've asked of them.

Spokesperson,
Travel solutions company in London More Testimonials »

Outsource Customer Interaction Services to Flatworld Solutions

FWS is touted as the most trusted and committed customer interaction service providing company. Being an ISO certified customer support provider with streamlined work ethics, you'll receive the best customer interaction services to multiplying the number of happy customers who are likely to repeat orders. This will in turn boost your revenue and relationship with consumers.