Talk to Our Experts

Schedule Your Free Consultation

We respect your privacy. Read our Policy.

The success of a customer-facing business is measured by the satisfaction of customers through customer interaction. So where do you think you stand among the competition in offering the best customer interaction services? If you feel troubled to answer because of a small infrastructure or lack of capability to deal with high call volumes, you should outsource customer interaction services to experts like Flatworld Solutions.

Being an ISO 9001:2015 certified customer interaction service provider with 20 years of experience, there is nothing we can't do to enhance your brand image and instill confidence among clients. Our inventory if full of innovative solutions to make you stand tall among completion by keeping your best customers closer than ever with high-quality customer interaction outsourcing services.

Customer Interaction Services that We Offer

As a reputed Customer Interaction service provider, FWS understand clients in need of a robust customer interaction management without a large overhead. Some of our major Customer Interaction services include -

Inbound and Outbound Calls Management

Inbound and Outbound Calls Management

Our team of qualified customer care experts handles inbound callers empathetically. They are skilled in people-to-people relationships to interpret challenges faced by the client and to resolve issues using sound judgment. They also have skills in outbound marketing where potential contacts from the segmented database are contacted through their preferred channel to promote relevant products and services without appearing like pesky salesmen. Our relationship agents have proven their efficiency because we have already served hundreds of corporate giants and startups to get people's attention to their offerings.

Email & Chat Support

Email & Chat Support

We have dedicated call center technology, infrastructure, and qualified resources who can run the call center backend ops like email and chat support. Say your small business needs backend agent support but can't afford to run full-fledged operations due to cost concerns then we can intercept emails and chats to help your customers get the best values. Here's you will be invoiced only for services and not for the infrastructure or full-time hires.

Lead Generation Support

Lead Generation Support

To pick up the pace and catch up with the competition, you will need agents who know your offerings the same way you do. FWS provides lead generation services where our experts will understand your products and its technical features to explain its value to prospective buyers. They will strategically place your products in competitive markets to drive visibility and interest through digital customer interaction.

Telemarketing Support

Telemarketing Support

We have experts who are skilled at cross-selling relevant products and services by identifying the client requirement. They are tech-savvy and use the best telemarketing strategy to drive values to callers who inquire about products.

Invoicing and Collections

Invoicing and Collections

If you want a backend team to manage billing and collections, get it done through us without worrying about full-time pay, employee benefits, or the infrastructure to run all billing operations. We handle billing, collections, and account reconciliation so you get stress-free outcomes without lifting a finger.

Technical Support

Technical Support

We offer a complete range of B2C and B2B technical support to retailers, eCommerce, corporations, and startups that can't afford a dedicated team or are looking for ways to do away with additional expenses. Our technical support team is adept at diagnosing problems in the background that's interrupting smooth operation.

Surveys & Customer Helpdesk

Surveys & Customer Helpdesk

Surveys and helpdesk operations have long been our forte. We have qualified surveyors who can wisely craft questions that have the highest probability to be answered by people. This helps you understand your customers better. We also run a helpdesk for businesses by being their customer-facing entity which resolves client concerns.

Customer Interaction Services Process We Follow

Customer Interaction is a must-have for businesses to maintain healthy relationships with loyal clients. So, our team works as an extension of yours to make the best out of customer interaction in a transparent way. Our process is as follows -


Gathering Client Requirements

We enhance our understanding of your business requirement, underlying challenge, and target clients


Strategizing Customer Interaction Solutions

Our project heads will propose an efficient relationship model that incorporates the best customer interaction practices


Appointing Implementation Teams

We bring together customer interaction teams whose headcount is decided by you and sign the NDA


Customer Interaction

The team will be assigned to various customer interaction roles and provided scripts to ensure a smooth process


Delivering Complete Reports

We keep track of the time spent on each customer, measure satisfaction, and optimize the approach

Why Outsource Customer Interaction Services to Flatworld Solutions?

Outsourcing customer interaction services to Flatworld Solutions can benefit you in many ways. Our personalized customer interaction solutions suit all businesses that want global presence. Additionally, many perks can be had by choosing customer interaction service provider like FWS, some of which include -

Client Success Stories


Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

An event management firm headquartered in the US offshored outbound calling to confirm the attendee list. We trained 15 agents in a week to scale ops. The client agreed to renew the contract because of project success.

Read More

Flatworld Provided Cold Calling Support to a Contract Research Organization

A contract research firm specialized in safety & compliance of life sciences and food industry outsourced cold calling support to measure the interest of prospects and turn them into warm leads. Our solutions impressed the client.

Read More
Success Stories

Outsource Customer Interaction Services to Flatworld Solutions

FWS is touted as the most trusted and committed customer interaction service providing company. Being an ISO certified customer support provider with streamlined work ethics, you'll receive the best customer interaction services to multiplying the number of happy customers who are likely to repeat orders. This will in turn boost your revenue and relationship with consumers.

Contact Us now to outsource customer interaction services, and get a free cost consultation.

Contact Us

Avail best-in-class services at affordable rates

Starts @ $10 /hour More pricing details


Our Customers

Movement Mortgage
Redwood E-Learning Systems

Call Center Services in Philippine

Hire Talented & Friendly Agents for your Call Center

Info Email


Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Important Information: We are an offshore firm. All design calculations/permit drawings and submissions are required to comply with your country/region submission norms. Ensure that you have a Professional Engineer to advise and guide on these norms.

Important Note: For all CNC Services: You are required to provide accurate details of the shop floor, tool setup, machine availability and control systems. We base our calculations and drawings based on this input. We deal exclusively with(names of tools).

Ok, Got it.

Talk to Our ExpertsSchedule Your Free Consultation