Flatworld Provided Calling Services to a Computer Network Security Firm

Case Study on Calling Services for Network Security Firm

The Client

The client is one of the well-known and pioneers in computer network security solutions. They have helped over 25 million clients across the globe protected them against any kind of external IT threats.

Client's Requirement

The customer was looking for an efficient and reliable outbound calling service providing partner who could help them to reach out to their existing customers over call and updated any kind of missing details from the database such as GST number, contact details, etc.

Business Challenges

We had to face a few challenges while executing the outbound calling project for the client. Some of the major challenges we faced were -

  • The client had a huge backlog which they wanted us to clear off within a short turnaround time.
  • They wanted us to hire the best and the most experienced resources so that they would produce the best results for them.

Our Solution

Keeping in mind the client's requirements and the business challenges, our team devised a smart project plan for the client. Within no time we hired some of the most experienced resources who would be working on the project. The client helped the agents to clear all their doubts and provided the required training.

The Results

Our team was quick to start the project and clear the client's backlog in no time. The client was highly impressed to see the quality of the services delivered by our calling team and also the overall cost reduction they experienced during the project.

Outsource Outbound Calling Services to Flatworld Solutions

Flatworld Solutions has been a pioneer in providing the best quality outbound calling services and a plethora of other call center services to clients around the world. We leverage the power of the best and the latest tools and technologies while delivering top-notch services to the client. We have some of the most experienced and skilled outbound calling experts on board who can cater to all your requirements with ease.

If you are looking for a reliable and cost-effective outbound calling service providing company, then you have come to the right place. Get in touch with us today!

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