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Why Outsource Call Center Services

Why Outsource Call Center Services to India

Providing standardized, consistent and streamlined services for customers - Call centers are a vital division of any business. Call center services are not only an efficient interactive platform for consumers but also for internal service utility. Hence, the growing popularity of call center outsourcing by companies worldwide comes as no surprise. Outsourcing of BPO and call center services is not a cost saving move alone anymore but has evolved into a strategy for process improvement and high-end operational competence. Outsourcing also ensures that the parent company is able to concentrate on its core business activity without having to worry about the Call Center Services and business process outsourcing.

  • Planning to set up a call center, but not sure what it takes?

Why Outsource Call Center Services to India?

India has emerged as a productive location for business process outsourcing primarily because of its intrinsic strengths.

  • India's educated, English-speaking and tech-savvy workforce of enormous proportion is a Mecca for outsourcing call center services.
  • An extremely cost-effective manpower - outsourcing call centers services to India will cost a company about one-tenth of what it would cost overseas.
  • Furthermore, with over 350,000 engineers graduating every year there is no dearth of tech support for call centers in India.
  • Also, India's 12-hour time difference is a boon for global organizations as it facilitates 24x7 services for customers worldwide.
  • IT-friendly government and pioneering IT infrastructure adds to the claim of India being a hands-down winner for all offshore call center services!

The Perks

  • Call center service providers in India strive for establishing long-standing partnerships for mutual benefit. High conversion rates and increased sales plus satisfied customers are the rewards.
  • Resources, tech-expertise and operational proficiency secure India as a growing offshore provider for high quality call center services.
  • Call centers in India offer superior Inbound Call Center Services, Outbound Call Center Services, BPO Services and Telemarketing Services (Inbound and Outbound), ensuring utmost customer satisfaction.
  • India has among the finest offshore call center system technologies enabling the best service to the clients. A single Indian BPO company alone is capable of providing an assortment of services - data entry and software development to telemarketing and customer support to web marketing services to help desk support.
  • State-of-art technology and communications infrastructure allow serving the clients in the most efficient manner achievable.

Add to it the natural persona of Indians - IQ, determination, hard work, strong interpersonal skills and multi-tasking capabilities!

Destination India

Enhancement of productivity and quality comes as huge incentive along with low cost when outsourcing to India besides a customer-oriented atmosphere. Cost, quality and control - the best of it all is found only in India. Excellent operations centers supplying a complete range of high-volume, inbound and outbound services will give any company a competitive edge. The best of technology, people, processes, resources, operational expertise - a wide array of advantages no other outsourcing location other than India can provide. So, to stay ahead of the pack, outsource to India and ride the wave with the global outsourcing hub!

Pricing

Pricing

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Case Studies

Case Studies

Read Case Studies to find out how we helped our clients with Call Center Services.

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