Case Study | Outbound Calling for Event Management Firm

The Client

The client is an event management firm that organizes marketing launch events, beauty contests, and talent shows in the US. They approached us to handle their attendee list confirmation.

Client's Requirements

The business owner wanted to outsource the outbound calling activity to confirm the attendee list and provide prerequisite info before ushering them to the event.

Business Challenge

The business owner had a strict timeline to abide by and wanted a team of 15 agents trained up and running in a week. FWS recruited, trained, and developed a team along with a leader who can in turn train batches in the future. The client was very particular about automating the process to facilitate scale-up and scale-down on-demand as per their business requirement.

FWS Solution

FWS was able to source agents within 5 business days to meet the client's expectations. FWS provided talented new hires and candidates handy in collecting payments. Keeping in mind the target audience, FWS performed vigorous hiring in a tight time frame.

The Results

The agents were able to capture the interest of online businesses, the client requested the addition of outbound telemarketers to be added into their current team which was more of a recurring addition. The client agreed to renew the contract and decided to add more seats to the campaign.

Outsource Outbound Call Center Services to Flatworld Solutions

With 22 years of experience in a range of outbound call center services, Flatworld has shown incredible zeal and competence in coping up with all types of client challenges. We have been accredited with ISO 9001:2015 certification for proving our excellence in meeting all client requirements without compromising the quality. We have a world-class team and call center technology to provide remote call center services that are truly up to modern standards.

If you have a similar requirement to our client who outsourced outbound call center support, get in touch with us and tell us more about your business challenge and we can help you too.