Business Process as a Service
Businesses globally are engaging business process as a service (BPaaS) which brings in effective process automation and reduction in long term total cost of ownership to their BP automation.
At Flatworld Solutions, we leverage our 20 years of experience in delivering exceptional SaaS, IaaS, and PaaS to provide our clients with a single point, end-to-end BPaaS solutions across various industry verticals. With our help, you can leverage cutting-edge technology and standardized processes without any major capital expenditure.
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Call Center FTE Calculator from Flatworld Solutions is One-of-its-kind, FREE online tool that helps you calculate the number of agents and cost requirement for your call center operations, with least possible inputs. This calculator is easy-to-use and is made to provide you the best user experience while getting an accurate answer to your call center expansion requirements. In case you need some assistance with our Call Center Staffing and Cost Calculator, please refer to our 
Our BPaaS Offerings
Our services are geared towards global organizations which are currently facing the following challenges -
Organizations which feel that implementing BPaaS may be a capital and technology intensive activity, especially when they are yet to move their operations to the cloud
Organizations who are failing to converge and identify the exact resourcefulness of SaaS, IaaS and, PaaS leading to inefficient BpaaS cloud implementation
Organizations who are unable to find BPaaS vendors offering a one-stop solution for all their needs
Our service offerings include -
BPaaS Consultation
Our BPaaS experts understand your exact requirements by walking through your processes and automation needs. Then they draw an implementation chart leveraging all BPaaS based cloud technologies which we can offer, and more importantly, the ones that suit your business. This helps you estimate post implementation process and cost effectiveness
BPaaS Cloud Infrastructure
Whether you are looking to drive BPaaS through native cloud hosting or our specialized cloud centers, we ensure the best cloud infrastructure for your initiatives. We score on operational efficiency, security, disaster management ability, agility and cost effectiveness before engaging the best cloud infrastructure for your needs
Finance and Accounting BPaaS
Businesses today are focusing on agile and quickly available accounting systems to give an edge to their decision-making capability. This is extremely important as competition forces businesses to take quick decisions based on various business aspects including cost. With our help you can see a sizable TCO reduction within the first year itself, as well as a consistent and reliable user experience
Customer Care Service BPaaS
Our BPaaS brings in best-in-class solutions, global delivery models, and optimized business processes for clients looking for BPaaS solutions in the customer care field. This gives businesses a greater degree of operational flexibility by touching various aspects which greatly impact customer service excellence
Read an article to know Is It Right to Call BPaaS the Next Wave of Contact Center Delivery?
Read an article on Top 6 Reasons to Migrate Your Call Center to the Cloud
Automation Excellence
All our BPaaS installations come with comprehensive and well defined APIs, enabling easy access to services by all related processes. This also helps in standardization of BPaaS access points. Automating your key business processes can lead to significant cost and time savings as well
Other Key BPaaS Solutions
We drive business benefits using BPaaS in various applied sectors such as -
Clinical process automation
Sales process automation
Business reporting
Digital asset management
Call Center Software we use
Our Call Center Portfolio
Have a look at the call center services portfolio provided by the experienced team at Flatworld Solutions.
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Benefits of Outsourcing BPaaS to Flatworld Solutions
Our services are based on proven process efficiency protocols, and with the help of our unparalleled cloud expertise, we can offer our services to global organizations looking for flexible and reliable BPaaS solutions. Some of the benefits of our business process outsourcing services include -
Highly scalable and robust solutions for business process as a service. Scalability is a key benchmark for Flatworld's BPaaS offerings, as it is a transformational and technology sensitive service
Businesses can choose from cost models which serve their requirements and organizational goals, such as pay-as-you-go or other subscription based models
Small enterprises can also engage BPaaS solutions as we can automate even small business processes like material shipping, managing emails, or package tracking, etc.
We offer preconfigured and highly customizable processes, helping you to engage BPaaS instantly in your organization without any significant downtimes
Our BPaaS solutions support multiple language options, and with our global delivery centers, we ensure we are ready to deploy as soon as possible
Our robust and secure business process solutions are backed with high-quality data recovery and data disaster management processes ensuring your peace-of-mind at every stage of the outsourcing process
Avail Highly Scalable and Robust BPaaS Solutions
With the help of our rapid technology adoption capabilities in business process services, we have helped clients from different industry verticals adjust and streamline their resources, and meet the evolving demands of modern day business practices. Our service guarantee includes unmatched service excellence and extremely flexible and cost-effective solutions.
Call us now to discuss your BPaaS requirements which can instantly transform your business processes, thus giving you a technology driven competitive edge.
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077