Consumer Product Support Services
We uplift your brand reputation by serving your visitors with a personal touch so they are more inclined to place repeat orders and have a positive outlook at process starting at $8 per hour
If you think after-sales support or before sales are going to affect your bottomline due to added expense in hiring trained agents, it is best to outsource consumer product support services to Flatworld Solutions. In doing so, you get to provide the best service levels from the get-go. Image simplifying product research, buying, returning, and even product recommendation from the moment a consumer lands on your website. We make convenience a priority and do what it takes to serve customers in their interest with a personalized offering. We ensure the experience culminates in a sales opportunity. Being a top consumer product support services providing company, we aim to make the customer experience memorable so they return to repeat the business.
Flatworld Solutions is touted as the best consumer product support service provider whose top-notch consumer product support services command attention from all quarters. At FWS, we work with agents with proficiency in product research and support to meet consumer expectations. This way, your customers will have the best experience from the moment they land on your eCommerce site.
Consumer Product Support Services that We Offer
As a reputed consumer product support service provider, FWS carefully interprets the client requirement in and offer a robust consumer product support services to improve the service levels and outreach. Being a leading consumer product support company, we offer the following solutions through multilingual experts -
Bilingual Chat Services
If you want agents proficient in a primary language and an additional language to serve clients in the best way, we have you covered. Our bilingual agent can converse with bilingual customers and recommend products that are aligned with their interests. They also offer close-knit support if the consumer is facing difficulty in carting products or making payments.
Multilingual Chat Support Services
If you want a bilingual agent who can assist consumers through a chat window, you can count on us. We have speakers who are well-versed in 40 European and Asian languages to assist the consumer on shopping sites. This phenomenon improves click-through and buying intent.
Pre-sales Services
Our agent will review what the consumer queries before weaving custom marketing content that will inspire them to buy. We will help the client achieve their expectations by developing the initial view.
Direct Response Services
To elicit an instant response from consumers, we will carry out direct response services to speak directly to the consumer appealing to them to take specific action in response to advertisements.
Email Response Services
We provide email responses in minutes instead of hours to respond to client queries so they feel cared for. With our agents behind the inbox management. You will never miss an opportunity to serve concerned clients.
Consumer Product Support Services Process We Follow
Consumer product support is critical for businesses to maintain healthy relationships with consumers of different geography. So, our team will closely coordinate with consumers to offer the best consumer product support with the utmost transparency. Being a consumer product support service providing company, we follow a streamlined workflow which is as follows -
Gathering Client Requirements
We work with clients to identify their business challenge and existing process to understand the scenario in great depth
Strategizing Consumer Product Support Solutions
After the meeting, we will propose a consumer product support strategy that will help in freeing up the client
Appointing Implementation Teams
Our agents will be mapped into the project and they will be assigned the role of supporting consumers
Consumer Product Support
Our contact center agents will execute their roles as per the SLA
Using Scripts and Filing Reports
After the service has been rendered, we will create documentation to help you follow up with the engagement
Languages We Support
Dutch
Italian
Korean
French
Vietnamese
Norwegian
Chinese
Spanish
Turkish
German
Estonian
Hebrew
Czech
Thai
Bulgarian
Japanese
Finnish
Malay
Lithuanian
Hungarian
Portuguese
Latvian/p>
Swedish
Swiss
Polish
Arabic
Danish
Why Outsource Consumer Product Support Services to Flatworld Solutions?
Outsourcing consumer product support services to Flatworld Solutions can benefit you in many ways. Our personalized solutions suit all businesses in search of the best consumer product support services. Additionally, many perks can be had by choosing a consumer product support service provider like us, some of which include
Flexible Pricing Option
When you outsource consumer product support services, we offer our solution at affordable rates.
100% Data Security
FWS is an ISO/IEC 27001:2022 certified consumer product support service provider aware of the latest data security guidelines. We take the best care to ensure the data is secure.
International Standards Quality
FWS is a first-class outsourcing consumer product support services partner with 22 years of experience in offering standard solutions that surpass quality expectations.
Dedicated and Experienced Team
We have talents that include agents with experience in the customer care business. They can help you navigate challenges in customer care with zero effort.
Latest Tools and Technologies
We use the latest call center tools and infrastructure to ensure the best outcome and to leave the customers feeling glad about contacting our agent.
ISO Certified Consumer Product Support Services Provider
When you outsource consumer product support services to FWS, we assure unwavering commitment to ISO 9001:2015 standards so that your customers are satisfied.
On-time Delivery
We ensure timely service and follow up on the agent activities to ensure that the deliverables are being met.
24/7 Customer Support Services
We have highly available contact center agents who are ready to serve you anytime, anywhere.
Highly Scalable
Our consumer product support solutions are scalable and let you have more resources on our end to take care of surges.
Other Services You Can Benefit From
Client Success Stories
Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List
A US-based event management client outsourced outbound calling by trusting our ability. We trained over 15 agents to handle the attendee list. The operations scaled mid-way and the project challenges were resolved without loss in productivity.
Read More
Flatworld Provided Cold Calling Support to a Contract Research Organization
A contract research firm specializing in safety and compliance of life sciences & food industry delegated cold calling support to garner the prospects and warm them up into paying customers.
Read More
Outsource Consumer Product Support Services to Flatworld Solutions
FWS is a highly revered outsourcing partner providing consumer product support services. We take pride in being an ISO certified customer support company because we streamlined workflow to help you receive consumer product support services for doubling the capacity to serve consumers taking interest in product purchase. Our solutions boost productivity and customer satisfaction levels in any complex circumstances. Our fresh and innovative call center solutions are the final step to help you increase customer satisfaction.
Contact us now to outsource consumer product supports, and get a free cost consultation.
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WHAT WE DO IN CALL CENTER
Our Customers
Key Differentiators
Case Studies
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Enhancing Customer Experience- The Power of Efficient e-Commerce Product Catalog Management
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Flatworld Delivered Comprehensive Call Center Services to the Top Motorcycle Insurance Provider in the UK
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Flatworld Solutions Delivered Cold Calling and Appointment Setting Services to a Serial US-based Entrepreneur
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Flatworld Delivered CCTV Surveillance Services to an Aluminum Recycling Company in the US
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Flatworld Delivered Virtual Assistant Services to an Autism Therapy Provider
USA
Flatworld Solutions
116 Village Blvd, Suite 200, Princeton, NJ 08540
PHILIPPINES
Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000
KSS Building, Buhangin Road Cor Olive Street, Davao City 8000
INDIA
Survey No.11, 3rd Floor, Indraprastha, Gubbi Cross, 81,
Hennur Bagalur Main Rd, Kuvempu Layout, Kothanur, Bengaluru, Karnataka 560077