Consumer Product Support Services

Consumer Product Support Services

We uplift your brand reputation by serving your visitors with a personal touch so they are more inclined to place repeat orders and have a positive outlook at process starting at $8 per hour

If you think after-sales support or before sales are going to affect your bottomline due to added expense in hiring trained agents, it is best to outsource consumer product support services to Flatworld Solutions. In doing so, you get to provide the best service levels from the get-go. Image simplifying product research, buying, returning, and even product recommendation from the moment a consumer lands on your website. We make convenience a priority and do what it takes to serve customers in their interest with a personalized offering. We ensure the experience culminates in a sales opportunity. Being a top consumer product support services providing company, we aim to make the customer experience memorable so they return to repeat the business.

Flatworld Solutions is touted as the best consumer product support service provider whose top-notch consumer product support services command attention from all quarters. At FWS, we work with agents with proficiency in product research and support to meet consumer expectations. This way, your customers will have the best experience from the moment they land on your eCommerce site.

Consumer Product Support Services that We Offer

As a reputed consumer product support service provider, FWS carefully interprets the client requirement in and offer a robust consumer product support services to improve the service levels and outreach. Being a leading consumer product support company, we offer the following solutions through multilingual experts -

  1. Bilingual Chat Services

    Bilingual Chat Services

    If you want agents proficient in a primary language and an additional language to serve clients in the best way, we have you covered. Our bilingual agent can converse with bilingual customers and recommend products that are aligned with their interests. They also offer close-knit support if the consumer is facing difficulty in carting products or making payments.

  2. Multilingual Chat Support Services

    Multilingual Chat Support Services

    If you want a bilingual agent who can assist consumers through a chat window, you can count on us. We have speakers who are well-versed in 40 European and Asian languages to assist the consumer on shopping sites. This phenomenon improves click-through and buying intent.

  3. Pre-sales Services

    Pre-sales Services

    Our agent will review what the consumer queries before weaving custom marketing content that will inspire them to buy. We will help the client achieve their expectations by developing the initial view.

  4. Direct Response Services

    Direct Response Services

    To elicit an instant response from consumers, we will carry out direct response services to speak directly to the consumer appealing to them to take specific action in response to advertisements.

  5. Email Response Services

    Email Response Services

    We provide email responses in minutes instead of hours to respond to client queries so they feel cared for. With our agents behind the inbox management. You will never miss an opportunity to serve concerned clients.

Languages We Support

We accept product support requests from multiple geographies and have staff fluent in regional languages to converse with consumers. Languages in which we serve include -

  • Dutch
  • Bulgarian
  • Italian
  • Japanese
  • Korean
  • Finnish
  • French
  • Malay
  • Vietnamese
  • Lithuanian
  • Norwegian
  • Hungarian
  • Chinese
  • Portuguese
  • Spanish
  • Latvian
  • Turkish
  • Swedish
  • German
  • Swiss
  • Estonian
  • Polish
  • Hebrew
  • Arabic
  • Czech
  • Danish
  • Thai

Consumer Product Support Services Process We Follow

Consumer product support is critical for businesses to maintain healthy relationships with consumers of different geography. So, our team will closely coordinate with consumers to offer the best consumer product support with the utmost transparency. Being a consumer product support service providing company, we follow a streamlined workflow which is as follows -


01. Gathering Client Requirements

We work with clients to identify their business challenge and existing process to understand the scenario in great depth


02. Strategizing Consumer Product Support Solutions

After the meeting, we will propose a consumer product support strategy that will help in freeing up the client


03. Appointing Implementation Teams

Our agents will be mapped into the project and they will be assigned the role of supporting consumers


04. Consumer Product Support

Our contact center agents will execute their roles as per the SLA


05. Using Scripts and Filing Reports

After the service has been rendered, we will create documentation to help you follow up with the engagement

Other Services You Can Benefit From

Why Outsource Consumer Product Support Services to Flatworld Solutions?

Outsourcing consumer product support services to Flatworld Solutions can benefit you in many ways. Our personalized solutions suit all businesses in search of the best consumer product support services. Additionally, many perks can be had by choosing a consumer product support service provider like us, some of which include -

  • Flexible Pricing Option

    When you outsource consumer product support services, we offer our solution at affordable rates.

  • 100% Data Security

    FWS is an ISO/IEC 27001:2022 certified consumer product support service provider aware of the latest data security guidelines. We take the best care to ensure the data is secure.

  • International Standards Quality

    FWS is a first-class outsourcing consumer product support services partner with 20 years of experience in offering standard solutions that surpass quality expectations.

  • Dedicated and Experienced Team

    We have talents that include agents with experience in the customer care business. They can help you navigate challenges in customer care with zero effort.

  • Latest Tools and Technologies

    We use the latest call center tools and infrastructure to ensure the best outcome and to leave the customers feeling glad about contacting our agent.

  • ISO Certified Consumer Product Support Services Provider

    When you outsource consumer product support services to FWS, we assure unwavering commitment to ISO 9001:2015 standards so that your customers are satisfied.

  • On-time Delivery

    We ensure timely service and follow up on the agent activities to ensure that the deliverables are being met.

  • 24/7 Customer Support Services

    We have highly available contact center agents who are ready to serve you anytime, anywhere.

  • Highly Scalable

    Our consumer product support solutions are scalable and let you have more resources on our end to take care of surges.

Client Success Stories

FWS Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

Flatworld Provided Outbound Calling to an Event Management Firm to Confirm Attendee List

A US-based event management client outsourced outbound calling by trusting our ability. We trained over 15 agents to handle the attendee list. The operations scaled mid-way and the project challenges were resolved without loss in productivity.

Read more
Flatworld Provided Cold Calling Support to a Contract Research Organization

Flatworld Provided Cold Calling Support to a Contract Research Organization

A contract research firm specializing in safety and compliance of life sciences & food industry delegated cold calling support to garner the prospects and warm them up into paying customers.

Read more


I have been using Flatworld Solutions for the telemarketing service for the past few months and have always been completely satisfied. They do an excellent job, are always punctual, and offer the most competitive rates. They have been very reasonably priced and have done exactly what we've asked of them.

Travel solutions company in London
More Testimonials »

Outsource Consumer Product Support Services to Flatworld Solutions

FWS is a highly revered outsourcing partner providing consumer product support services. We take pride in being an ISO certified customer support company because we streamlined workflow to help you receive consumer product support services for doubling the capacity to serve consumers taking interest in product purchase. Our solutions boost productivity and customer satisfaction levels in any complex circumstances. Our fresh and innovative call center solutions are the final step to help you increase customer satisfaction.

Contact us now to outsource consumer product supports, and get a free cost consultation.

Contact Us


Decide in 24 hours whether outsourcing will work for you.

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Flatworld Solutions

116 Village Blvd, Suite 200, Princeton, NJ 08540


Aeon Towers, J.P. Laurel Avenue, Bajada, Davao 8000

KSS Building, Buhangin Road Cor Olive Street, Davao City 8000

Our Customers

  • Movement Mortgage
  • Alcon
  • ARI
  • Maximus
  • Redwood E-Learning Systems

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